avi
Skilled
The way people behave and treat customers pisses me off x_x
On 30th of May I ordered a breadboard along with several other products from this site: Protocentral.com. Yesterday I received all the items and to my surprise the breadboard was a generic brand and wasn't of the company it mentioned.
So called them evening around 5. The guy picks up says, 'yes sir, we are sorry. Sparkfun has stopped selling breadboards and we do not have in stock. So we sent you something different'. I said, 'why you didn't you notify me this earlier'. And he says, 'sir this is some simple breadboard it doesn't matter if its sparkfun or generic. Its only of 150Rs. So it doesn't matter. As its low amount, dont worry. This breadboard also works fine. The quality of breadboard is good, it has aluminium' And then I said, 'no I paid hoping to get sparkfun and I want it. Or else refund my amount'. And he says, 'oh, my boss will scold me sir. the breadboard is okay, please use it'. I say, no I want refund. he murmurs something and then he says, 'okay send us an email, my boss will see and decide what to do.'
So I send them an email in the evening. I am sharing the whole conversation here. At first they were not ready for refund, then they agree, but they don't want to pay for shipping. And then they agree for paying for it, buy say its a small amount why are you making big argument out of it.
I feel like a big idiot now. How does it matter whether its small amount or big amount? Shouldn't they honor it regardless?
On 30th of May I ordered a breadboard along with several other products from this site: Protocentral.com. Yesterday I received all the items and to my surprise the breadboard was a generic brand and wasn't of the company it mentioned.
So called them evening around 5. The guy picks up says, 'yes sir, we are sorry. Sparkfun has stopped selling breadboards and we do not have in stock. So we sent you something different'. I said, 'why you didn't you notify me this earlier'. And he says, 'sir this is some simple breadboard it doesn't matter if its sparkfun or generic. Its only of 150Rs. So it doesn't matter. As its low amount, dont worry. This breadboard also works fine. The quality of breadboard is good, it has aluminium' And then I said, 'no I paid hoping to get sparkfun and I want it. Or else refund my amount'. And he says, 'oh, my boss will scold me sir. the breadboard is okay, please use it'. I say, no I want refund. he murmurs something and then he says, 'okay send us an email, my boss will see and decide what to do.'
So I send them an email in the evening. I am sharing the whole conversation here. At first they were not ready for refund, then they agree, but they don't want to pay for shipping. And then they agree for paying for it, buy say its a small amount why are you making big argument out of it.
I feel like a big idiot now. How does it matter whether its small amount or big amount? Shouldn't they honor it regardless?
