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Purchased an AMD 7950x3D from Amazon (Appario) for 65K. Got an unknown, decade old CPU with a Ryzen sticker on it. The package has t seal intact. Help
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<blockquote data-quote="japjitsingh" data-source="post: 2473824" data-attributes="member: 113351"><p>Last Update: 21/07/23</p><p></p><p>Amazon initiated a refund of Rs. 64,491, exactly what I paid. The refund will take 3-5 days to reflect on credit card. I did not have to return the product. The product still appears in my Order History as if it was delivered normally. </p><p></p><p>I have only received an automated email about the refund. No phone calls, no Customer Care messages. Email doesn't have a Refund Reference Number. I cannot say what particularly convinced them to actually initiate the refund. They did not reveal any investigation findings, if they conducted one. In the email there's only one line to explain the refund: "Reason for refund: Account adjustment"</p><p></p><p>I will not delve into all the things I did to have Amazon take the issue seriously. I did not do anything special or out of ordinary. You will find what to do in any post such as this one. All comments are helpful.</p><p></p><p>For anyone who comes across this post, please treat my refund as an exception rather than a rule. Hate to sound like a boomer, but be cautious with online shopping! </p><p></p><p>There are some lessons I learned that I want to share.</p><p></p><p>1. Try not to order high-value small-sized products online. Prefer official sellers. Want Apple watch? Prefer Apple. </p><p></p><p>2. Amazon is the really good, customer-friendly company until it's not. Be wary of preconceived notions and word of mouth.</p><p></p><p>3. When you post your issue on public forums, there are always going to be self-important naysayers accusing you of being guilty until proven. Almost all of them ask for an unboxing video. Don't entertain them, for them your post/video is just schadenfreude entertainment. Focus on the people who help. </p><p></p><p>4. Unboxing videos are a false panacea. Nobody cares about them as far as Amazon or Flipkart is concerned. Their usefulness is an old wives tale. Flipkart/Amazon packages do not come enveloped in a Lakshman Rekha. Anyone can proctor a fake unboxing video and these e-Retailers know it. They may be useful when the delivery is third party. Like for the case when buying from online computer shops such as PC Studio, Vedant Computers etc.</p><p></p><p>5. If you want an actually useful unboxing video that has some weight to it, get the delivery person to open the package on camera. Share the OTP after you're satisfied. Flipkart already does it these days: the delivery person opens the parcel in front of you and records it on his phone.</p><p></p><p>6. The first line of contact i.e. chat option or call me option on the app is useless. It's only for petty issues. The people on the line are scum. They're corporate trained sociopaths who will not help you, and often prematurely close the ticket to call it a day. Your issue never reaches the investigation team. Realize that they're just small-time call center employees with zero authority except to stomp on your complaint. Don't contact them more than once for the initial complaint.</p><p></p><p>7. Try to document your case in a Twitter thread. It's just easier to just paste a link to the thread wherever you need to explain your case. That way you can avoid inserting photos/videos/text posts which get messy quickly when you gotta complain multiple places and times.</p><p></p><p>8. When complaining, prefer to send emails over phone calls or the chat option. Nobody cares about recorded phone calls with the CC, or screenshots of chat. As I mentioned, the first line of contact with the CC has no weight.</p><p></p><p>9. Prefer to shop with a credit card or a card with a purchase protection plan so there is a possibility of filing a chargeback.</p><p></p><p>10. Getting online traction on your posts does nothing. Only focus your energy in taking concrete steps. </p><p></p><p>Thank you everyone for the support.</p></blockquote><p></p>
[QUOTE="japjitsingh, post: 2473824, member: 113351"] Last Update: 21/07/23 Amazon initiated a refund of Rs. 64,491, exactly what I paid. The refund will take 3-5 days to reflect on credit card. I did not have to return the product. The product still appears in my Order History as if it was delivered normally. I have only received an automated email about the refund. No phone calls, no Customer Care messages. Email doesn't have a Refund Reference Number. I cannot say what particularly convinced them to actually initiate the refund. They did not reveal any investigation findings, if they conducted one. In the email there's only one line to explain the refund: "Reason for refund: Account adjustment" I will not delve into all the things I did to have Amazon take the issue seriously. I did not do anything special or out of ordinary. You will find what to do in any post such as this one. All comments are helpful. For anyone who comes across this post, please treat my refund as an exception rather than a rule. Hate to sound like a boomer, but be cautious with online shopping! There are some lessons I learned that I want to share. 1. Try not to order high-value small-sized products online. Prefer official sellers. Want Apple watch? Prefer Apple. 2. Amazon is the really good, customer-friendly company until it's not. Be wary of preconceived notions and word of mouth. 3. When you post your issue on public forums, there are always going to be self-important naysayers accusing you of being guilty until proven. Almost all of them ask for an unboxing video. Don't entertain them, for them your post/video is just schadenfreude entertainment. Focus on the people who help. 4. Unboxing videos are a false panacea. Nobody cares about them as far as Amazon or Flipkart is concerned. Their usefulness is an old wives tale. Flipkart/Amazon packages do not come enveloped in a Lakshman Rekha. Anyone can proctor a fake unboxing video and these e-Retailers know it. They may be useful when the delivery is third party. Like for the case when buying from online computer shops such as PC Studio, Vedant Computers etc. 5. If you want an actually useful unboxing video that has some weight to it, get the delivery person to open the package on camera. Share the OTP after you're satisfied. Flipkart already does it these days: the delivery person opens the parcel in front of you and records it on his phone. 6. The first line of contact i.e. chat option or call me option on the app is useless. It's only for petty issues. The people on the line are scum. They're corporate trained sociopaths who will not help you, and often prematurely close the ticket to call it a day. Your issue never reaches the investigation team. Realize that they're just small-time call center employees with zero authority except to stomp on your complaint. Don't contact them more than once for the initial complaint. 7. Try to document your case in a Twitter thread. It's just easier to just paste a link to the thread wherever you need to explain your case. That way you can avoid inserting photos/videos/text posts which get messy quickly when you gotta complain multiple places and times. 8. When complaining, prefer to send emails over phone calls or the chat option. Nobody cares about recorded phone calls with the CC, or screenshots of chat. As I mentioned, the first line of contact with the CC has no weight. 9. Prefer to shop with a credit card or a card with a purchase protection plan so there is a possibility of filing a chargeback. 10. Getting online traction on your posts does nothing. Only focus your energy in taking concrete steps. Thank you everyone for the support. [/QUOTE]
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Purchased an AMD 7950x3D from Amazon (Appario) for 65K. Got an unknown, decade old CPU with a Ryzen sticker on it. The package has t seal intact. Help
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