PC Peripherals Questionable Quality of Razer Mouse

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aasimenator

aasimenator

MCITP 2008
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Hey Guys....

I had recently bought a Razer Imperator 4G version in Feb, its been what 3 months now & both the left & right click have started giving issues. most of the time the clicks doesn't register. I have a hard time dragging a file / folder. In the middle of a drag it will open the folder. if you are dragging a window from one screen to the other, it would maximize the window instead of dragging.

same thing started happening with right click now, can;t play pool at all.

Should i send for RMA
 
aasimenator said:
I had recently bought a Razer Imperator 4G version in Feb, its been what 3 months now & both the left & right click have started giving issues. most of the time the clicks doesn't register. I have a hard time dragging a file / folder. In the middle of a drag it will open the folder. if you are dragging a window from one screen to the other, it would maximize the window instead of dragging.

same thing started happening with right click now, can;t play pool at all.

Should i send for RMA
Click to expand...

Send it for RMA, this is a rather common recurring issue with Razer products.
 
ALPHA17 said:
Send it for RMA, this is a rather common recurring issue with Razer products.
Click to expand...

Yes, my death adder had similar issues, a lot of people all over. Started using the mx518, and it's just a world of difference in build quality.

Anyways back to the topic, please rma it immediately.
Sent from my iPhone using Tapatalk
 
Jasku said:
Yes, my death adder had similar issues, a lot of people all over. Started using the mx518, and it's just a world of difference in build quality.

Anyways back to the topic, please rma it immediately.
Click to expand...

Ummm... @Jasku, not to tread too much off-topic, how is your REP meter up so fast?
 
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Same problem with a Razer Tron mouse, keeps failing after 5 months or so. Double click issue with left click and also side buttons.

Switched to a Logitech mouse now with fingers crossed.

RMA it or raise a case with Razer direct and they will ask for a pic with the cord cut and send you a replacement immediately
 
After both my Razer DA and imperator failed, I switched to Logitech G500. But here the story is not very different; facing problem with left click randomly after 7 months of usage.
I don't understand what these people do if a gaming mouse worth 2-3 K don't even work for one year properly. !!pathetic quality!!
 
Buy Rs350/- Logitech mouse you will never regret. 2.5 years of brutality and it works like a gem. The keyboard gave up a few months back but the mouse is still going.
 
Any contact Details for Razer Service Centers in Mumbai, i couldn't find any yet. If there isn't who should i contact at razer to get them to ship me a new one.

---------- Post added at 10:38 AM ---------- Previous post was at 10:36 AM ----------

It was purchased from Ebay, via Tirupati Enterprises in Kolkata
 
ALPHA17 said:
Try to get in touch with Tirupati Enterprises as well as Razer Support directly.

How old is your mouse [and which one]? What issues are you facing?
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Seriously! i mentioned it in the first post, Razer Imperator 4G purchased on 2nd Feb via Tirupati Enterprises through ebay & i am in Mumbai, So i don't wanna pay for shipping charges.
 
aasimenator said:
Seriously! i mentioned it in the first post, Razer Imperator 4G purchased on 2nd Feb via Tirupati Enterprises through ebay & i am in Mumbai, So i don't wanna pay for shipping charges.
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Sorry Sire, this new set-up is a bit weird so that question, contact Tirupati Enterprises and ask for his associate set-up in Bombay. This issue has to be dealt by them OR you can fill up the support form on Razer Support.

Hope this helps, Cheers!!
 
Capture.jpg


What do i Select here?
 
No i understand i have to select Asia-Pacific Duh!

I meant Marketing / Public Relations / Distribution one
 
Got an email from Razer

If you did not purchase the Razer product from our Razer Webstore, please try exchanging the product with the retailer / distributor directly. Retailers have been informed they should handle the customer RMA/Exchange process. Shipping logistics are handled by the local distributors, so going to the retailer will be the quickest and easiest way to obtain an exchange.
For any reason the retailer / distributor is unable to assist you, please reply back to us with the name and contact information of the person you spoke with. This will enable us to quickly work with the authorized retailer / distributor to better assist you in this process.
If you did not purchase the Razer product from our Razer Webstore, please try exchanging the product with the retailer / distributor directly. Retailers have been informed they should handle the customer RMA/Exchange process. Shipping logistics are handled by the local distributors, so going to the retailer will be the quickest and easiest way to obtain an exchange.
For any reason the retailer / distributor is unable to assist you, please reply back to us with the name and contact information of the person you spoke with. This will enable us to quickly work with the authorized retailer / distributor to better assist you in this process.
Click to expand...

So much for them sending me a new mouse.
 
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