Market Feedback Rahul ITWares - RMA Policy - Is this same for all?
- Thread starter m-jeri
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I guess this is something unacceptable and theres no point in talking about how many days or months OP used it for. If the item was having warranty and if the user hasnt done something that voids his warranty it should be replaced. Now as the dealer is not having the same in stock he should be offering a full refund or a credit note of full value..Theres no point in arguing about the extensive/non-extensive use or the depreciation in value of the product in warranty period. Thats not something to argue upon and and thats wrong, period.
I dont have any issues with Rahul and recently made two purchases from him, but wanted to share my thoughts..
I dont have any issues with Rahul and recently made two purchases from him, but wanted to share my thoughts..
Buyer is not suffering in anyway he is getting the depreciated cost of the same and with that same money he can buy a Brand New PL30 from some dealer who has it with full warranty so a New PL30 with Full 1 yr Warranty will just cost him ~ 400/- Bucks instead of 950/- so its profit for him too right
simforgotten said:
Superbad
Herald
Look this is my pure understanding.
You can claim for warranty replacement .
You get the replaced item which is still worth 900 bucks today.
You tell the buyer you cannot source the item since it is out of stock.
And you sell the item for 900 to somebody else.
The earlier buyer gets 400 whereas you earn 500 profit out of it.
This is the conception the buyer will get.
Care to correct me?
You can claim for warranty replacement .
You get the replaced item which is still worth 900 bucks today.
You tell the buyer you cannot source the item since it is out of stock.
And you sell the item for 900 to somebody else.
The earlier buyer gets 400 whereas you earn 500 profit out of it.
This is the conception the buyer will get.
Care to correct me?
I don't think of it that way , i cannot change the way you think so anyways i'll just forget about itm-jeri said:
alekhkhanna
Innovator
@Mods and @Admins and Other members than the dealer
Earlier when this thread was created I HAD NO INTENTION of telling bad stuff or even angry. Just wanted to let everyone know stuff like this happens.
But this guy's audacity in throwing that credit note in my face is making me more angry than i expect. There are certain things you can
control offline and online. But actions like this is not one of them.
I am not some chump who needs to have a 400 bucks of his charity to buy a new earphone. I can very well do that myself.
I dont want him to consider that, he sending me a credit note is making him the better person or doing the right thing. I believe i am being
cheated or being treated like a fool.
Correct me if i am wrong.
Earlier when this thread was created I HAD NO INTENTION of telling bad stuff or even angry. Just wanted to let everyone know stuff like this happens.
But this guy's audacity in throwing that credit note in my face is making me more angry than i expect. There are certain things you can
control offline and online. But actions like this is not one of them.
I am not some chump who needs to have a 400 bucks of his charity to buy a new earphone. I can very well do that myself.
I dont want him to consider that, he sending me a credit note is making him the better person or doing the right thing. I believe i am being
cheated or being treated like a fool.
Correct me if i am wrong.
From this thread am really confused about what warranty means?? If a dealer has promised 1year(365 days) warranty during purchase then he is liable to either replace the product by the same product or with other product having same value or repair that product (not himself but from the relevant service centre) even if the product stops working on 364th day itself... Rahul, my comment is not personally for you, but in general applies to all the dealers here....
Ok so i will pay 400 to m.jeri then send it to China (International Shipment) as there is no service center in India then Import them back to India pay double duty double International freight and then do you think anything will remain for me?
ggt said:
Party Monger
Juggernaut
This is the biggest load of crap i've seen a dealer dish down a TE member's throat after lynx.m-jeri said:Hi All.
Unfortunately I bought a PL 30 from Rahul, TheITWares on Dec 13, 2011 for ~9XX/-. With 1 year warranty.. Happy camper with it for over 6 months. Used it extensively as its my ONLY earphone. And the fit with it is just great.
It conked off like 3 weeks ago. No misuse. Always use my stuff very well. Send it to Rahul 2 weeks back. waited one week for status. Today he told me to give my mobile for letting me know.
Now comes the newest RMA policy i have ever heard.
He doesnt have the product in stock anymore. So he will give me credit note for ~4XX/-. And thats the only option i have. He cannot replace that IEM with similar one or similar value. He says thats how RMA works for all distri's.
I said i bought i for 1 year warranty. And not selling to you. so u cant depreciate it. Either give a pl30 or replace with similar value one. He said no can do.
I said this is straightforward cheating. He said i can consider this as whatever i want. And i can do whatever i want.I said ok.
I am sure Rahul can vouch this is the EXACT conversation. No Masala Added.
I dont have any extensive RMA experience. I only RMA'ed Benq, Samsung, Dell, WD, Seagate, Belkin, MSI, Transcend, Logitech, Intel products. And i only had this EOL issue with samsung and they replaced that with a 1 GB RAM instead of 512MB i gave. no questions asked.
This is not a RANT thread against Rahul or ITWares. Coz I dont want to waste my time with people like that. IMO. So please no ITWares bashing. I lost a 1000 bucks item today. And i am not going to take the 400 bucks from him. He can keep that.Just wanted to know ALL are treated like this. I am not the only one.
Thanks for reading this.
What stupidity is this?
The dealers sold it with 1 year warranty, either he replaces it with the same product or he provides a product/cash back of the same value! Its not the member's problem if the dealer doesnt have stock. Get the stock and replace in a proper time frame.
Dont claim "thats how its done" you can keep your stupid practices to your shop customers sir, either you replace his product or give him a cash back with the same amount. Other wise this is a straight forward scam.TheITWares said:
The buyer bought it with one year warranty. That meant that in any case the product will last him one year with out any extra expenses. And now you cite a stupid excuse and deny him that? This is a blatant violation of TE market's rules and spirit.
I urge the moderators to look into this and suspend the dealer till he provides a suitable solution to the OP.
Again I repeat, this defeats the whole point of having TE delears. If they are here to scam members then i think its fair to say we are better of with out them. I know there are dealers here who go to any lenght to ensure the customer is satisfied. And why not? That the spirit of working.
--- Updated Post - Automerged ---
Probably something you should have thought before you started selling them, eh?TheITWares said:
alekhkhanna
Innovator
I am not throwing anything at you infact you are throwing the CN on me saying keep it and all , you think i will make a bunglow with your Rs. 400/- , I am not offering 400/- as charity thats your right take it if u don't want to use it your wish
m-jeri said:
I guess this should be taken in mind by dealer while selling and promising warranty for such product. The customer is 100% right in this case...TheITWares said:
Coz that's is the warranty period on those earphones and he is getting warranty (Rs. 400/- CN) towards the samealekhkhanna said:
raksrules
Pilgrim
HDD RMAs are way better. They replace with same size or better size HDDs with no questions asked.
This is a scam i guess. I pay for a product with warranty for 1 year so even if my product goes bad on 364th day i have full right to ask for replacement.
PS: Where is the DISLIKE button :|
This is a scam i guess. I pay for a product with warranty for 1 year so even if my product goes bad on 364th day i have full right to ask for replacement.
PS: Where is the DISLIKE button :|
Party Monger said:
Probably something you should have thought before you started selling them, eh?[/QUOTE]
Precisely. Then don't provide a 1yr warranty. Give a xyz month dealer warranty because you know that the RMA process is more expensive than the value of product itself (in this case). The whole brouhaha wouldn't have happened if the OP was given the correct & feasible warranty terms.
Disclosure: I have always bought all my online stuff from ITWares :|
Party Monger
Juggernaut
No keep it as the prize money for coming second in the Most Unethical Dealer contest. Maybe m-jeri will spend a few bucks and send you a crown that you can proudly wear at your shop too.TheITWares said:
Why not contact Soundmagic's customer support and brief them the situation? They may be willing to send a PL30 replacement or something better. They wouldn't want the customer unhappy least of all. 
@Party Monger: I understand you are willing to help the OP since he has asked for it but please refrain from posting OT on feedback threads.
@Party Monger: I understand you are willing to help the OP since he has asked for it but please refrain from posting OT on feedback threads.
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