thetechmind
Explorer
Yes, So here is the ranting and now I will be making this public to all the forums I know.... nothin much to say......read and enjoy........I'm considering sending them a notice from consumer court , have beared enuf of thier $hitty approach......
Mails arranged from earlier till date :
August 9th 2007
Respected Sir / Madam ,
This is my 1st e-mail to BPL ( and I hope not a new chain hereby). This email is sent cause i'm tired of calling the customer care department and receive the same excuses. Its been almost 2 months now - I have been calling and calling and calling and calling and being given the same excuses , each and every time. Each and every assured thing said by the customer care is un-truthfull . Even the customer care at BPL gallery seem to 'shoo' me away giving a lame excuse. Even a complaint in 'writing' was given no importance.
Before I begin - My cellphone number is : 98XX56XXXX.
So here is the problem for the nth time. Please be patient to read the situation. I have run out of air to explain the same thing everytime on the phone. Yes , so the problem is I cannot have a conversation almost anywhere where I'm located. This is uber frustrating. My calls are usually a few seconds long which cause mental trauma to myself and the person calling. When I first complained I was told something will be done in the next 24 hrs. So I waited nothing happened and then I gave a written complaint. Again I was told that "Someone" will contact me or call me. Yet nothing happened. Then I started calling the call center no. repetedly and then I started talking with someone in the network department. All that was just a shere waste of time , efforts and money. So I have waited and waited for some resolution to come up.
I ended up stopping to call the customer care and then started calling the nodal officer numbers. I was told "sorry for the inconvience" and to hold on till the "END OF JULY". July is history and hereby i'm sitting and typing this email to you in AUGUST.
So hereby I would like to know -
How much long should I hold on ?
For how much long should I and my callers undergo mental torture and trauma by your network services ?
What is BPL going to do for me for all the inconvience I have been facing these past months ?
"Please do not reply back giving a reply that 200 sites are planned and a site is coming up in a locality near you."
- Have been hearing the same since a long time now.
Pls. do reply / respond back at the earliest.
I'm afraid I will "NOT" cancell my BPL subscription out of frustration but will pull this longer.
My next step would be to forward this mail along with all the details to Public Redressal Forums and approach a medium via which this can be exposed to common public.
When you say that 99% of BPL customers are satisfied and Happy - I fall in the remaining 1% category.
Regards-
August 16th 2007
Hi,
This is regarding the email, which I had sent to your respective departments on the 8th of August 2007. I promptly got a call from your department on the evening of 9th August 2007. I was told the very same thing as I had mentioned in my mail that 'new sites are in progress and things would change shortly.' However nothing seems to be done , again.
Also I was told that the correct information about when things would change and where exactly is the 'site' expected would be communicated to me in the next 24 hrs , that din't happen either. Which is why I am hereby sending this email. Still no questions have been answered. If no progress is made or the problem is not solved, I have no option but to bring this isssue to light. Please get back to me asap.
Regards,
August 19th 2007
hi,
may i have the update as promised within '24' hrs.
also , i have decided to raise this concern with a online consumer rights forum.
regards.
August 25th 2007
hi again ,
I was to have someone call me up and a network enginner visit my premises within "2" days.
Haven't heard back after the last contact. Please do the necesarry followup.
Thanks and Regards.
Received August 25th 2007
Dear ,
Ref: BPL Mobile No. 98XX56XXXX
We acknowledge receipt of your communication addressed to us and the subsequent telephonic conversation you had with Ms.Sabina D'souza regarding your network query.
We regret the inconvenience caused to you on account of the inaccessibility of network coverage and delay in providing a response to your previous communication.
We wish to assure you that, our network is being expanded and upgraded on a continuous basis and the same is a part of the overall network improvement process. We further plan to include additional sites to the already existing ones.
We assure you that, a proposed cell site is to be installed on the building XYZ at LOCATION within a period of one month to enhance the coverage in your premises.
We once again thank you for your patience and look forward to your continued patronage.
Warm Regards
Sumeet Badlaney
Head-Customer Services
Hi ,
Thanks for your prompt responce and I appreciate the same.
But as I have mentioned in my 1st email to BPL your email doesnt give me any further hope.
I have been hearing the same solution regarding the concern.
The 1 month period doesnt seem like a calender month to me.
However, now since you have mentioned it officially over the mail - i'm going to be eagerly awaiting the developments.
Thanks and Regards-
September 27th 2007
Hi,
Kind Attention : Mr. Sumeet Badlaney
Sending you this email after a period of 1 month as promised by my end. However , things don't seem the same from your (BPL 's) end.
It has moved from disappointing to outright disghusting .
I have complained several times - on record - with regards to the lack of responce and ACTION from your end with regards to my complaints. As a paying customer we deserve SERVICE for what we pay for and this attitude of no action and vain commitments is purely UNACCEPTABLE.
I DEMAND AS A CUSTOMER TO BE IMMEDIATELY CONNECTED TO THE REGIONAL HEAD WITHIN 24 HOURS OF THIS EMAIL.
Its about time BPL 'Gets into the LOOP' of its existing customers to provide them with SERVICE.
Awaiting Action.....no more vain commitments.
September 29th 2007
Hi Again ,
This is just getting more and more disgusting and very very frustrating for me. Its even more frustrating to sit and type these email in total disgust. After my last email - I did get a call from BPL ....and rather when we "tried" to speak , because of the same problem there was "NO" communication. I have'nt even been called back regarding the same. Request you to give me a call ASAP on my land line number which you have on records from my past emails and calls made to BPL regarding the same issue over and over again.
Just check your system for the calls durations today from 3 PM to 4 PM.
Regards.
October 1st 2007
Dear Mr. ,
This is with reference to your communication dated 28/09/2007 addressed to us regarding your network query.
At BPL Mobile we aim to ensure to ensure that our subscribers receive a high level of service at all times.
We wish to confirm that, we have forwarded your concerns to our respective department for a suitable review. In lieu of the above, request you to kindly bear with us during the interim period and any improvement or development in the same would be intimate to you at the earliest.
We thank you for your patience and regret any inconvenience caused to you.
Should you however, require any further clarification/information, we shall be pleased to furnish the same on hearing from you.
Thanking You.
Sumeet Badlaney
Head- Customer Services
Dear Mr. Badlaney ,
Please find the replies inline.
This is with reference to your communication dated 28/09/2007 addressed to us regarding your network query.
At BPL Mobile we aim to ensure to ensure that our subscribers receive a high level of service at all times.
We wish to confirm that, we have forwarded your concerns to our respective department for a suitable review. In lieu of the above, request you to kindly bear with us during the interim period and any improvement or development in the same would be intimate to you at the earliest.
Please explain about the faulty commitments. The forward to the respective departments is what I have been hearing since a long time now. As I mentioned earlier , please explain about the faulty commitments given to me from a long time now. If the respective department have received the complaint ever since they have been forwarded WHY has there been no followup from the concerned department. I was said that a network engineer would call me and follow up and come to my area where the problem exists. Why has that not taken place yet ?
We thank you for your patience and regret any inconvenience caused to you.
Should you however, require any further clarification/information, we shall be pleased to furnish the same on hearing from you.
Yes , please clarify why was I given a false commitment. Why has there been no progress regarding the same. When I was told by your executive that there would be a regular follow up and I would be informed on the same. Nothing has been done about the same. I have NEVER received a call / email EVER till I call / email BPL regarding the issue.
I'm sure I'm not the only one facing the problem. When I had complained I was told that BPL has received a number of complaints from my vicinity as well.
As you correctly mentioned , I have absolutely no option but to 'bear' with BPL.
Looking forward for your responce.
Thanking You.
Dear Mr. Patel,
This is with reference to your email dated 01/10/2007 addressed to us regarding your network query.
Subsequent to the telephonic conversation you had with Ms.Rowena D'silva we wish to reiterate that, a new shared site on the building xyz is being planned with the operator TATA's and any improvement in the same would be intimated to you shortly.
We further request you to intimate us a suitable building for review and installation of cell site.
We once again thank you for your patience.
Should you however, require any further clarification/information, we shall be pleased to furnish the same on hearing from you.
Warm Regards,
Sumeet Badlaney
Head- Customer Services
and here is the last one i sent , which has to no surprise received no response at all ---
Hi,
Another pathetic experience , after many months I ended up calling the call center to get details about my "never-ending" issue. I was told by the person who answered the call that "they do not have the details" , wow how convenient. My request was simple - All I wanted is a list of complaint nos. regarding my issues. But all I got in return is - Sorry we do not have the complete details. The guy tried pushing me off the call..each time using the ever so famous call ending script. "Is there anything else I can assist you with".
On asking for the supervisor he said that he has only details since the month of August.Thats what he said. If I wanted more I would need to go to the HO to get it !!!
I did not email this the previous time but now its crossed the redline so I need to. I spoke for 2 hrs last time about a month back and I was assured something , yet none.
So, I still stand where this all started from. This is the limit. And I have been convienced BPL does'nt care a damm for their customers.
After contacting n number of associates , n number of TL's , managers , Officers , Nodal Officers yet same! We are yet at point 0.
I had no expectations but wanted BPL to simply fix my issue. My previous provider would'nt let me go through this. So this is it, I would like to make it official and let the entire www know about what I have been through.
I'm posting this email "train" ( can't use the trail word anymore) on blogs and user forums and complaint cells. I'm sure a NGO will be easily approachable regarding this. I need to let people know about my misery and the torture and trauma I have been going through in these past months.
On reading this , please do not give me a call back saying :
1) It is in progress.
2) We are trying to fix it.
3) Give it a few more weeks.
4) It will be done asap.
5) It is on our priority.
All I'm awaiting now is for the migration of numbers accessable over networks so that I can undo my gravest mistake of getting into the loop.
Thanks and Regards.
These people have caused a lot of damage to me and cause of this i've got into numorous fights with n number of people.....needless to say the torture i have been thru , if there is ANYONE who can assist me to really really mess up things for bpl pls let me know how and who can help me file a case and do the proceedings......i'll forward this to the press and tv media soon i guess.....and oh yes im sending a link of this page to their ever so messed up "customer care" ........
Please forward this to as many ppl u know ! cross posting at its best !
Mails arranged from earlier till date :
August 9th 2007
Respected Sir / Madam ,
This is my 1st e-mail to BPL ( and I hope not a new chain hereby). This email is sent cause i'm tired of calling the customer care department and receive the same excuses. Its been almost 2 months now - I have been calling and calling and calling and calling and being given the same excuses , each and every time. Each and every assured thing said by the customer care is un-truthfull . Even the customer care at BPL gallery seem to 'shoo' me away giving a lame excuse. Even a complaint in 'writing' was given no importance.
Before I begin - My cellphone number is : 98XX56XXXX.
So here is the problem for the nth time. Please be patient to read the situation. I have run out of air to explain the same thing everytime on the phone. Yes , so the problem is I cannot have a conversation almost anywhere where I'm located. This is uber frustrating. My calls are usually a few seconds long which cause mental trauma to myself and the person calling. When I first complained I was told something will be done in the next 24 hrs. So I waited nothing happened and then I gave a written complaint. Again I was told that "Someone" will contact me or call me. Yet nothing happened. Then I started calling the call center no. repetedly and then I started talking with someone in the network department. All that was just a shere waste of time , efforts and money. So I have waited and waited for some resolution to come up.
I ended up stopping to call the customer care and then started calling the nodal officer numbers. I was told "sorry for the inconvience" and to hold on till the "END OF JULY". July is history and hereby i'm sitting and typing this email to you in AUGUST.
So hereby I would like to know -
How much long should I hold on ?
For how much long should I and my callers undergo mental torture and trauma by your network services ?
What is BPL going to do for me for all the inconvience I have been facing these past months ?
"Please do not reply back giving a reply that 200 sites are planned and a site is coming up in a locality near you."
- Have been hearing the same since a long time now.
Pls. do reply / respond back at the earliest.
I'm afraid I will "NOT" cancell my BPL subscription out of frustration but will pull this longer.
My next step would be to forward this mail along with all the details to Public Redressal Forums and approach a medium via which this can be exposed to common public.
When you say that 99% of BPL customers are satisfied and Happy - I fall in the remaining 1% category.
Regards-
August 16th 2007
Hi,
This is regarding the email, which I had sent to your respective departments on the 8th of August 2007. I promptly got a call from your department on the evening of 9th August 2007. I was told the very same thing as I had mentioned in my mail that 'new sites are in progress and things would change shortly.' However nothing seems to be done , again.
Also I was told that the correct information about when things would change and where exactly is the 'site' expected would be communicated to me in the next 24 hrs , that din't happen either. Which is why I am hereby sending this email. Still no questions have been answered. If no progress is made or the problem is not solved, I have no option but to bring this isssue to light. Please get back to me asap.
Regards,
August 19th 2007
hi,
may i have the update as promised within '24' hrs.
also , i have decided to raise this concern with a online consumer rights forum.
regards.
August 25th 2007
hi again ,
I was to have someone call me up and a network enginner visit my premises within "2" days.
Haven't heard back after the last contact. Please do the necesarry followup.
Thanks and Regards.
Received August 25th 2007
Dear ,
Ref: BPL Mobile No. 98XX56XXXX
We acknowledge receipt of your communication addressed to us and the subsequent telephonic conversation you had with Ms.Sabina D'souza regarding your network query.
We regret the inconvenience caused to you on account of the inaccessibility of network coverage and delay in providing a response to your previous communication.
We wish to assure you that, our network is being expanded and upgraded on a continuous basis and the same is a part of the overall network improvement process. We further plan to include additional sites to the already existing ones.
We assure you that, a proposed cell site is to be installed on the building XYZ at LOCATION within a period of one month to enhance the coverage in your premises.
We once again thank you for your patience and look forward to your continued patronage.
Warm Regards
Sumeet Badlaney
Head-Customer Services
Hi ,
Thanks for your prompt responce and I appreciate the same.
But as I have mentioned in my 1st email to BPL your email doesnt give me any further hope.
I have been hearing the same solution regarding the concern.
The 1 month period doesnt seem like a calender month to me.
However, now since you have mentioned it officially over the mail - i'm going to be eagerly awaiting the developments.
Thanks and Regards-
September 27th 2007
Hi,
Kind Attention : Mr. Sumeet Badlaney
Sending you this email after a period of 1 month as promised by my end. However , things don't seem the same from your (BPL 's) end.
It has moved from disappointing to outright disghusting .
I have complained several times - on record - with regards to the lack of responce and ACTION from your end with regards to my complaints. As a paying customer we deserve SERVICE for what we pay for and this attitude of no action and vain commitments is purely UNACCEPTABLE.
I DEMAND AS A CUSTOMER TO BE IMMEDIATELY CONNECTED TO THE REGIONAL HEAD WITHIN 24 HOURS OF THIS EMAIL.
Its about time BPL 'Gets into the LOOP' of its existing customers to provide them with SERVICE.
Awaiting Action.....no more vain commitments.
September 29th 2007
Hi Again ,
This is just getting more and more disgusting and very very frustrating for me. Its even more frustrating to sit and type these email in total disgust. After my last email - I did get a call from BPL ....and rather when we "tried" to speak , because of the same problem there was "NO" communication. I have'nt even been called back regarding the same. Request you to give me a call ASAP on my land line number which you have on records from my past emails and calls made to BPL regarding the same issue over and over again.
Just check your system for the calls durations today from 3 PM to 4 PM.
Regards.
October 1st 2007
Dear Mr. ,
This is with reference to your communication dated 28/09/2007 addressed to us regarding your network query.
At BPL Mobile we aim to ensure to ensure that our subscribers receive a high level of service at all times.
We wish to confirm that, we have forwarded your concerns to our respective department for a suitable review. In lieu of the above, request you to kindly bear with us during the interim period and any improvement or development in the same would be intimate to you at the earliest.
We thank you for your patience and regret any inconvenience caused to you.
Should you however, require any further clarification/information, we shall be pleased to furnish the same on hearing from you.
Thanking You.
Sumeet Badlaney
Head- Customer Services
Dear Mr. Badlaney ,
Please find the replies inline.
This is with reference to your communication dated 28/09/2007 addressed to us regarding your network query.
At BPL Mobile we aim to ensure to ensure that our subscribers receive a high level of service at all times.
We wish to confirm that, we have forwarded your concerns to our respective department for a suitable review. In lieu of the above, request you to kindly bear with us during the interim period and any improvement or development in the same would be intimate to you at the earliest.
Please explain about the faulty commitments. The forward to the respective departments is what I have been hearing since a long time now. As I mentioned earlier , please explain about the faulty commitments given to me from a long time now. If the respective department have received the complaint ever since they have been forwarded WHY has there been no followup from the concerned department. I was said that a network engineer would call me and follow up and come to my area where the problem exists. Why has that not taken place yet ?
We thank you for your patience and regret any inconvenience caused to you.
Should you however, require any further clarification/information, we shall be pleased to furnish the same on hearing from you.
Yes , please clarify why was I given a false commitment. Why has there been no progress regarding the same. When I was told by your executive that there would be a regular follow up and I would be informed on the same. Nothing has been done about the same. I have NEVER received a call / email EVER till I call / email BPL regarding the issue.
I'm sure I'm not the only one facing the problem. When I had complained I was told that BPL has received a number of complaints from my vicinity as well.
As you correctly mentioned , I have absolutely no option but to 'bear' with BPL.
Looking forward for your responce.
Thanking You.
Dear Mr. Patel,
This is with reference to your email dated 01/10/2007 addressed to us regarding your network query.
Subsequent to the telephonic conversation you had with Ms.Rowena D'silva we wish to reiterate that, a new shared site on the building xyz is being planned with the operator TATA's and any improvement in the same would be intimated to you shortly.
We further request you to intimate us a suitable building for review and installation of cell site.
We once again thank you for your patience.
Should you however, require any further clarification/information, we shall be pleased to furnish the same on hearing from you.
Warm Regards,
Sumeet Badlaney
Head- Customer Services
and here is the last one i sent , which has to no surprise received no response at all ---
Hi,
Another pathetic experience , after many months I ended up calling the call center to get details about my "never-ending" issue. I was told by the person who answered the call that "they do not have the details" , wow how convenient. My request was simple - All I wanted is a list of complaint nos. regarding my issues. But all I got in return is - Sorry we do not have the complete details. The guy tried pushing me off the call..each time using the ever so famous call ending script. "Is there anything else I can assist you with".
On asking for the supervisor he said that he has only details since the month of August.Thats what he said. If I wanted more I would need to go to the HO to get it !!!
I did not email this the previous time but now its crossed the redline so I need to. I spoke for 2 hrs last time about a month back and I was assured something , yet none.
So, I still stand where this all started from. This is the limit. And I have been convienced BPL does'nt care a damm for their customers.
After contacting n number of associates , n number of TL's , managers , Officers , Nodal Officers yet same! We are yet at point 0.
I had no expectations but wanted BPL to simply fix my issue. My previous provider would'nt let me go through this. So this is it, I would like to make it official and let the entire www know about what I have been through.
I'm posting this email "train" ( can't use the trail word anymore) on blogs and user forums and complaint cells. I'm sure a NGO will be easily approachable regarding this. I need to let people know about my misery and the torture and trauma I have been going through in these past months.
On reading this , please do not give me a call back saying :
1) It is in progress.
2) We are trying to fix it.
3) Give it a few more weeks.
4) It will be done asap.
5) It is on our priority.
All I'm awaiting now is for the migration of numbers accessable over networks so that I can undo my gravest mistake of getting into the loop.
Thanks and Regards.
These people have caused a lot of damage to me and cause of this i've got into numorous fights with n number of people.....needless to say the torture i have been thru , if there is ANYONE who can assist me to really really mess up things for bpl pls let me know how and who can help me file a case and do the proceedings......i'll forward this to the press and tv media soon i guess.....and oh yes im sending a link of this page to their ever so messed up "customer care" ........
Please forward this to as many ppl u know ! cross posting at its best !
