October 22, 2007
Mumbai
To,
RPTECH Care Centre
Grant Road,
Mumbai-7
RE: Defective Asus P5N32-E sli Motherboard ( Serial # 71MCAC501245 )
Dear Sirs,
I had sent this board for repairs / replacement on the 3rd of Oct and received a replacement on 20th oct. The replacement is an OLD MOTHERBOARD with Fresh Solder at the Ram and cpu areas.
As I had indicated in my last 2 letters I am not willing to subject myself to any more experiments and would like you to resolve this issue within 72 hours of receiving this letter.
During purchase you proudly display the Rashi 3 years warranty sticker on all your Motherboard products, but are actually indulging in fraud, as your 3 year warranty only means that you will take upto 3 years to keep troubling us if the product ever becomes defective.
In case this issue is not resolved with a brand new replacement or a credit for the full amount, I will be forced to escalate this matter in Consumer Court and ask for Punitive damages.
Sincerely,
Vivek Punjabi
October 3, 2007
Mumbai
To,
RPTECH Care Centre
Grant Road,
Mumbai-7
RE: Defective Asus P5N32-E sli Motherboard ( Serial # 71MCAC501245 )
Dear Sirs,
I had sent this board for repairs / replacement on the 5th of September and received it last week. I still have the same problems along with totally new ones now.
1) Motherboard will not boot with 2 devices on ide channel
2) Motherboard will not boot with 4 sticks of ram
3) Motherboard will not boot with 2 sticks of ram
4) Motherboard will not boot with 1 stick of ram in the first slot
5) Motherboard will not complete post 50% of time
6) If motherboard completes post then it will not start again on a reset
Since I was not able to successfully complete a post, I could not check if any of the earlier problems were fixed.
I am not going to be an experimental subject for your engineers after paying over Rs. 14,000/- for this board. Please replace it ASAP and do it in a week instead of 3 weeks for that was taken to NOT solve problems reported earlier.
Sincerely,
Vivek Punjabi
September 5, 2007
Mumbai
To,
RPTECH Care Centre
Grant Road,
Mumbai-7
RE: Defective Asus P5N32-E sli Motherboard ( Serial # 71MCAC501245 )
Dear Sirs,
I had purchased this Asus P5N32-E Sli motherboard from Mnemonic Systems ( Serial # 71MCAC501245 ) and have been having some major problems with it since last week.
1) Motherboard will not cold boot
2) Motherboard will not boot from soft reset
3) Motherboard will freeze on boot post
4) Motherboard will freeze on Bios setup screen
5) If Motherboard decides to boot then it will freeze on any disk activity in Windows
6) If Motherboard decides to boot then it will freeze on any network activity in Windows
7) Extremely unstable at all default settings, will freeze or not post 90% of the time within 15 minutes
I have replaced CPU’s, Ram, Video Cards, Power supply and hard disks…..Now I only have to replace this board.
Please fix this issue or provide replacement at the earliest.
Sincerely,
Vivek Punjabi
This is the mail sent to my vendors on Saturday the 20th oct.
Boss,
i have purchased Shitloads of stuff from you in the past 7 years!
in the last 2 months i have sent 2 Asus boards for repairs and the level of service recieved from Rashi makes me wish that i had not purchased the material at all.
The Asus p5n32-e sli board was sent in early sept and was returned after 3 weeks with more problems! the board was re-sent and we got it back yesterday. The board was to have been replaced with a NEW BOARD. All you guys are doing is moving these bad boards to different customers. DO U THINK WE ARE STUPID?
Every time the service is not what we pay for, we become experiments for you. What do u think...our time is for free? and you can use us for experiments!!!!!!
I WANT A BRAND NEW REPLACEMENT FOR THAT P5N32-E SLI IN THE NEXT 72 HOURS. OR YOU CAN KEEP THE DEFECTIVE BOARD AND SHIT ON IT
The same problem with the P5B-dlx board. We get a replacement that has a bad IDE controller...so we cannot use any ide or cd-rom drives....WHY THE F**K...IF U DONT WANT TO GIVE WARRANTY THEN BE A MAN AND SAY THAT THERE IS NO WARRANTY....THAT WAY WE DONT HAVE TO PAY U PREMIUMS FOR NON F***ING EXISTANT WARRANTY.
PLEASE SEND THIS MAIL TO THE F***HEADS AT RASHI AND ASUS AND TELL THEM TO GET THEIR SHIT IN ORDER
When i say U i am reffering to ASUS / RASHI /