Reliance Broadnet users, Fight for new plans

Shripad

Shripad

ex-Mod
Mar 17, 2005
5,964
482
223
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Class M Planet
Hi guys.

Thanks to fcry64, I came to know about this.

Reliance has updated all their unlimited flat free plans and the new plans are now cheaper. ( this is applicable for wimax as well as fixed line users )

but existing customers are still being charged at old rates. I first confirmed this plans with reliance customer care over phone. When I told them I am existing user and why am i still being billed at old rates, they put my phone on hold and never picked it up again.

Happened 3 times today.

Talked with the reliance franchise locations as well, and they confirmed these plans are now the new flat fee plans and are actually in place from August - september 2008.

I have attached the plan details.

I have mailed reliance asking for explanation and told them I wont be paying this month's bill with old rates or until i get explanation on this.

If any of you are still being charged at old rates, email them at "broadband@relianceada.com" with your user id details and preferably from your reliance email itself. They usually reply properly and quickly to emails and customer support is far better online than over phone.

DO NOT KEEP PAYING OLD RATES.
 

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S

Sei

Skilled
Aug 14, 2006
2,070
220
152
38
Pune
OMG thanks for pointing this out! The guy who installed the net for me gave me a brochure with 400kbps for 1k and in the bill (and in reality) it's only 300kbps. :O

Mailing them this very instant.
 
T

Tron05

Adept
Jun 3, 2008
224
5
31
39
Yesterday found a reliance broadnet brouchure on my door..
all flat fee plans - unlimited
75kbps Rs450
150kbps Rs800
300kbps Rs849
400kbps Rs1049
600kbps Rs1449
1Mbps Rs2249

includes rs50 rental for landline
Rs50 talktime free
call charge Rs1.10 per pulse

I am a bsnl dataone user ...so juz gave a glance at the prices and threw the brouchure away.....prices too high when compared to bsnl
 
S

Sei

Skilled
Aug 14, 2006
2,070
220
152
38
Pune
Shripad said:
Hi guys.

Thanks to fcry64, I came to know about this.

Reliance has updated all their unlimited flat free plans and the new plans are now cheaper. ( this is applicable for wimax as well as fixed line users )

but existing customers are still being charged at old rates. I first confirmed this plans with reliance customer care over phone. When I told them I am existing user and why am i still being billed at old rates, they put my phone on hold and never picked it up again.

Happened 3 times today.

Talked with the reliance franchise locations as well, and they confirmed these plans are now the new flat fee plans and are actually in place from August - september 2008.

I have attached the plan details.

I have mailed reliance asking for explanation and told them I wont be paying this month's bill with old rates or until i get explanation on this.

If any of you are still being charged at old rates, email them at "broadband@relianceada.com" with your user id details and preferably from your reliance email itself. They usually reply properly and quickly to emails and customer support is far better online than over phone.

DO NOT KEEP PAYING OLD RATES.
Click to expand...

Mailed them. Will not pay the bill till I receive a clarification. Please keep us updated on your status too.:)
 
Blade_Runner

Blade_Runner

Skilled
Feb 12, 2005
4,348
106
0
www.techenclave.com
Well i was informed about the plan changes via bill and i asked them to upgrade my plan from the 300k to 400k. I was charged at 800 + taxes for the one month when i was still on 300k.

@funky: The fact that they are not picking up the phone is cuz the billing dept hasn't communicated yet with the call center folks and updated them about your issue. These CC folks chicken out when you ask them something thats not in their books. But then Reliance Broadnet CC has to be one the worst in the country. Keep pestering them until you get ur issues solved.
 
ronnie_gogs

ronnie_gogs

Morphing from a Geek to a Nerd
Skilled
Nov 25, 2007
1,698
262
173
Singapore
www.discoveringrc.com
Well I changed the plans some time back.... changed it to 1399 for 600 kbps when the plan was changed....as I kept calling them and asking abt rates reduction compared to BSNL.....

Recently shifted house so i had to let go of Reliance because of no availabilty.

Currently on Airtel 1 mbps unlimited :)......
 
B

buBleZ

Skilled
May 16, 2006
1,013
240
172
40
Thanks for the headsup.. Will mail them rightaway

I already paid bills for August, September & October in the old rates :(
 
P

paraman

Adept
Oct 11, 2005
553
24
82
I contacted CC and they have given me a request number with the standard promise of my issue being solved within the next 48 hrs. My email to them also received the same reply. So now just waiting..........

But they havent said anything about why they didnt contact me about the updated rates or what they may do about the fact that I have paid old rates for the past 2-3 months. And I am guessing that they wont do anything about it in the future either!
 
P

paraman

Adept
Oct 11, 2005
553
24
82
Well, it took them more than 3 days but finally they did it. 400kbps plan is activated on my account. :clap: :clap: :clap:



All Reliance subscribers, call/email them now!
 
blackbird

blackbird

Adept
Mar 17, 2006
291
11
82
i already paid for the full year for the 300 kpbs plan @ 999 rs, shit. Will they refund me the balance money ???
 
V

vishalk

Adept
Mar 15, 2005
781
24
81
hi guys,

further updating this....i was informed by CC last week that instead of payin 999+tax for 400k ul flat pm i can pay 4995 incl taxes for 6 months which works out to be 832.50 pm....not bad as compared to monthly.
 
Aces170

Aces170

ex-Mod
Mar 16, 2005
5,990
85
187
Hmm I knew about this since Aug... (300kbps to 400kbps). I told them to change my plans too.. and they claimed they changed it too.

Effective download speeds increased last week only though...
 
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