The package was delivered on the 17th of March, I received a message from
@Kirancr7 on the 20th may saying that I had cheated him. I had sent him the packing video, and as shiprocket requires I had taken pictures of the packed package, and on the weighing scale as well. I have shared these with
@Kirancr7 . He has hasn't taken an unboxing video but sent me a pic after unpacking. Which has broken speaker parts in it. My intention is not to smear anyone but rather get down to the bottom of what's happened and why. I have roused shiprocket regarding this discrepancy and shared whatever I had in terms of video and pics with them, and they are initiating an investigation into this. I have spoken to them and they have told me that POD complaints can only be initiated within 72 hours of delivery so that is out of my hands(as he contacted me on the 20th), however I have still intimated shiprocket of the same. Again this post is in the interest of transparency and being upfront.
My conversation with him:-
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My endeavours to make sure these things don't happen:
It was packed in the same package I had received from
@rehankumar which is why the old label is also on there.
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Post Packing Pics:
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Label
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Currently uploading packing vid and will share link of the same.
Will also share any subsequent communication from Shiprocket regarding this.