Samsung Service...big NO

Status
Not open for further replies.
sumchamp

sumchamp

Forerunner
I deposited a Samsung CDMA set to Nehru Place Service center on 16/Aug/2010. While submitting the phone I inquired with them for the time it would take for the repair purposes and time frame of 1 week was given to me and same had been assured by Service Manager. As I had bad experience with them in the past so I insisted them to provide me their manager's personal no. but to my surprise his phone was on silent mode and its been kept aside on the desk and he was not at all interested in answering calls. Upon elapsing the required time frame, i tried to call him on his personal no. but of no use. Upon trying many times on service center common no. they picked up phone and a assurance of 5 days was given to me but after 5 days same story continued.

Did anyone face such kind of service from Samsung Service Center? I am never ever going to buy any Samsung phone in future. :no: I think they need some bashing from their seniors to act positively.:P
 
Samsung Mumbai (Santacruz) service centre has a long queue of about 3 hours to deposit your phone for repairs.

I'd given my Samsung i450 for slider repiar.. i got it back 20 days later with a new slider, a corrupted OS and a missing charger point cap.

the phone was in horrible condition to say the least.
 
well i m felling sad for you

but i have a complete different opinion about samsung service

i am also talking about samsung service center at santacruz [mumbai] - me and my friend went to the center for his corby touch screen replacement as it wasnt working well

the person i talked to replied and very good manner and he also told that it will take max.2 days for the phone to get repaired, and add to that they called up next day itself and my friend got the phone the next day only

different person different views
 
Well its depends upon whos heading the service center....or the area manager. Here in Navi Mumbai ...i had issue with touch pad ..they first tried to delay the phone but after about a week i made a big scene in the service center itself...got a call from Area manager that my phone would be ready by next day evening ..and to my surprise it was ready...so Ghost of the boots ...dont listen to words... :P
 
Status
Not open for further replies.
Top Bottom