Why do cutomers return products?
Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as 'refurbished'
How are products renewed?
Every product targeted for reconditioning must pass a thorough examination. After repairing any defect and sanitizing when necessary, the product is repackaged either by the original manufacturer or a reputable professional outside firm may perform the reconditioning, returning the products to like-new or almost new condition.
How do I identify "Refurbished" products?
We identify these products on our site with the word 'Refurbished' in the title. You will see this on the product description whenever a refurbished product is offered.
Will "Refurbished" products come in different packaging?
By law, product packaging must state if an item is factory-reconditioned. Packaging and terminology differs slightly with each retailer. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Most items come repackaged in a plain brown box. Enclosed manuals may refer to accessories (camera cases, straps, for example.) that are not included with the reconditioned product. Be sure read over the product information page for a list of included accessories.
What makes a "Refurbished" item such an excellent purchase?
Refurbished products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, reconditioned goods have a very low rates of return.
If i need a repair, my manufacturer's warranty will cover it?
Not only are many manufacturer warranties shrinking, they are limited in nature, with most only covering defects in workmanship and materials. An extended service plan (ESP) goes above and beyond the manufacturer—extending the time the product is protected, as well as providing additional coverage. These protections often include covering product failures caused by normal wear and tear, accidental damage. In today’s portable environment, consumers who own products such as computers, mobiles, MP3 players, and digital cameras really benefit from this type of coverage
Even if i purchase a service plan , I still won't save money in the long run on repairs?
For many products, even the simplest repair can cost more than the price of the plan. For instance, if your computer is out of warranty, one visit to a service center will cost you between Rs 350 and Rs 500 AND you will have to pay for the parts. Our data indicates that a typical service visit can range from Rs 1500-3500. Moreover, you may not be satisfied with the service.
There's no tangible value in convenience and peace of mind?
Unlike manufacturers, which only provide support during normal business hours, most extended service plan offer service when consumers need it – 24 hours a day, 7 days a week and 365 days a year. Service plans also take the guesswork and frustration out of finding a reputable repair shop – scheduling repairs with pre-screened, pre-authorized service professionals. Moreover, you can have one trusted service provider for all your technology needs – how is that for convenience and peace of mind?
Repair or replacement is the only benefit I will get from owning a service plan?
As technology improves and products become more complex, the value of this service plan benefit becomes increasingly more important. So whether they are struggling with the product’s setup, installation, training, or use—Green Dust service plans are there to help 24/7 and can provide much needed troubleshooting support.
