Hi,
I have (had?) a Seagate Goflex Freeagent 1tb 2.5" External hard drive. The computer stopped detcting it and some click and churn sound was playing in the drive on listening with a close ear. With a heavy heart I let my 1tb of important data off and passed on to getting a fixed drive.
I checked my Seagate Warranty Staus which said it was still in warranty and suggested to file a RMA so I did everything according to the instructions and sent the drive on 5th August as per the instructions to :-
–––––––––––––––––––––––––––––––––––––––
Order Number#: 1004387821
ACCEL FRONTLINE SERVICES LIMITED
No.173, Mount Poonamallee High Road,
Porur,
CHENNAI
600 116
India
–––––––––––––––––––––––––––––––––––––––
On 8th August I checked with Bluedart that my drive had been delivered in Chennai and received by Mr. Ravikumar.
But since 8th Aug, I have been checking my Seagate Order status and it is showing "No" in received column. So yesterday I called the Seagte Customer Care at 1800-425-4535, after half an hour of hold a lady picked up and she said that the Serial No. of my drive is invalid (FYI it is NA05BSTP) and my order no. i.e. 1004387821 is also invalid. The above is apparently impossible because it is written on my drive and on entering it in warranty check of seagate's site it gave the complete detail of my drive. You can see it here :-
So I asked her what to do and she told me to speak to the Seagate's "Head Office" on the No. 044-66873134. There the person told me the same thing that my order no. and serial no. is mismatch or something. Anyways he asked me the Bluedart Consg. No. and told me that he will do the check and call me asap.
In an hour he called me back and said that my hard disk has been received my Accel Frontline (which he probably said by checking the tracking sttaus on net as I heard him instructing his Asst.) but it is without cables. Of course as written in instructions I had sent the drive without USB cables, so he said its no problem, my issues will be solved and cut the line.
I am quite skeptical about the whole issue and why both the guys are saying that serial no. and order no. is a mismatch. I will ernestly request you guys to help me on the same and suggest me whom to contact and what actions to take.
I am hereby attaching the complete details as aa screenshot from seagate's website itself :-
I have (had?) a Seagate Goflex Freeagent 1tb 2.5" External hard drive. The computer stopped detcting it and some click and churn sound was playing in the drive on listening with a close ear. With a heavy heart I let my 1tb of important data off and passed on to getting a fixed drive.
I checked my Seagate Warranty Staus which said it was still in warranty and suggested to file a RMA so I did everything according to the instructions and sent the drive on 5th August as per the instructions to :-
–––––––––––––––––––––––––––––––––––––––
Order Number#: 1004387821
ACCEL FRONTLINE SERVICES LIMITED
No.173, Mount Poonamallee High Road,
Porur,
CHENNAI
600 116
India
–––––––––––––––––––––––––––––––––––––––
On 8th August I checked with Bluedart that my drive had been delivered in Chennai and received by Mr. Ravikumar.
But since 8th Aug, I have been checking my Seagate Order status and it is showing "No" in received column. So yesterday I called the Seagte Customer Care at 1800-425-4535, after half an hour of hold a lady picked up and she said that the Serial No. of my drive is invalid (FYI it is NA05BSTP) and my order no. i.e. 1004387821 is also invalid. The above is apparently impossible because it is written on my drive and on entering it in warranty check of seagate's site it gave the complete detail of my drive. You can see it here :-
So I asked her what to do and she told me to speak to the Seagate's "Head Office" on the No. 044-66873134. There the person told me the same thing that my order no. and serial no. is mismatch or something. Anyways he asked me the Bluedart Consg. No. and told me that he will do the check and call me asap.
In an hour he called me back and said that my hard disk has been received my Accel Frontline (which he probably said by checking the tracking sttaus on net as I heard him instructing his Asst.) but it is without cables. Of course as written in instructions I had sent the drive without USB cables, so he said its no problem, my issues will be solved and cut the line.
I am quite skeptical about the whole issue and why both the guys are saying that serial no. and order no. is a mismatch. I will ernestly request you guys to help me on the same and suggest me whom to contact and what actions to take.
I am hereby attaching the complete details as aa screenshot from seagate's website itself :-
