Sennheiser HD 202 - Right side not working

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Aman27deep

Herald
So guy my good 'ld headphone's Right side is not working, and i called the distributors of Sennheiser in Kolkata "K D Electronics" this morning and they said that the RMA will take 15 days. Is it normal. My older (and useless) I ball headphones, they gave new one just when u gave ur broken one. So is the 15 days wait legitimate?
 
As far as i remember, yeah Klipsch also take tht long for RMA :(

senn and Klipsch have a lot costlier products compared to iBall ( also better built products ) , thats why i think they examine the gadget before they replace, 15 days sure is long when you are waiting , but it might be that they replace hand to hand when they see its clearly not working

BTW will you be going to the Service centre? I think you will be shipping them right? then 15 days is not that much IMO.
 
Aman27deep said:
So guy my good 'ld headphone's Right side is not working, and i called the distributors of Sennheiser in Kolkata "K D Electronics" this morning and they said that the RMA will take 15 days. Is it normal. My older (and useless) I ball headphones, they gave new one just when u gave ur broken one. So is the 15 days wait legitimate?

Sorry for a little bit OT,

@Aman27deep

But do you know where to buy Senn's product in kolkata ? Looking for HD555/PX100 product...any shop you know ?

Most of the PC shop have HD201/202.

--- Updated Post - Automerged ---

Is "K D Electronics" sell product to the End user ?
 
strategy said:
As far as i remember, yeah Klipsch also take tht long for RMA :(

senn and Klipsch have a lot costlier products compared to iBall ( also better built products ) , thats why i think they examine the gadget before they replace, 15 days sure is long when you are waiting , but it might be that they replace hand to hand when they see its clearly not working

BTW will you be going to the Service centre? I think you will be shipping them right? then 15 days is not that much IMO.
Ah yeah i know Sennheiser's products are WAY superior to nearly all Indian Brands. Actually "K D Electronics" is a distributor of sorts, for Sennheiser, apple, and sony (some products) in Kolkata. I went there today and gave my headphones to them. They wrote on the back side of my bill that they have taken it and put their timestamp on the back of my bill/receipt.

They said that my HD 202 will go to Gurgaon and come back, and they also promised me a new Seal Packed HD 202. Lets see how the RMA goes, never dealt with these guys before.

dissel said:
Sorry for a little bit OT,

@Aman27deep

But do you know where to buy Senn's product in kolkata ? Looking for HD555/PX100 product...any shop you know ?

Most of the PC shop have HD201/202.

--- Updated Post - Automerged ---

Is "K D Electronics" sell product to the End user ?
Yeah they do but the most sucky part is that they sell it to the end consumer at the MRP that is printed on the Box. I bought my HD 202 from them also, they took 1590 (inc vat). So i can't really recommend getting it from them. Also i was in the mood to buy HD 555 today and thought of buying it directly from them, but they gave me a quote of a staggering 6,990 and i ran away from their shop then, lol, u can get the same online for about 5,800 there no effin way i'm paying 1,200 more :P
 
Pathetic service, already been 17 days and they're saying that it'll take one more week. RMA is a PITA. Will avoid Sennheiser products from now on :|
 
I got it replaced as soon as i said the wires were broken , no question asked within 5 mins
 
you went to the official distributor, He has no rights to replace the set ( some good dealers replace as they know, they will get a replacement )

if you had gone to the service center, i think they'd have replaced it right away.

BTW what reason are they giving for this delay ! :)
 
strategy said:
you went to the official distributor, He has no rights to replace the set ( some good dealers replace as they know, they will get a replacement )

if you had gone to the service center, i think they'd have replaced it right away.

BTW what reason are they giving for this delay ! :)
Maal gurgaon gaya hai replacement ke liye, jab wapas ayega hum aapko phone karenge :|

(Item gone for replacement to gurgaon, when it comes back we'll call you)
 
veer_singh said:
dude just wait for 15days , you will surely get brand new HD202 :) ...................
If you read carefully then you'd see that 15 days are already up, its the 18th day today, and the guy on phone only gave an estimation of one more additional week, might be more.
 
letmein said:
Repaired or replaced?
Replaced - with a totally new product seal packed in box.

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dj_faithless said:
Normally Sennheiser products never get spoilt
I usually use my headphones 10 hours a day, so i guess that contributed.
 
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