nRiTeCh
Skilled
Guys thinking of complaining to consumer forum about hathway.
Long story short: As usual opted for 6 months plan and since August 12 last yr suddenly hathway started behaving absurd. Internet would stop working from 1p to 10p during my office time. But used to work perfectly rest of the time. Daily complaints, service requests and finally some zonal head came in contact and he too wasnt able to deliver/resolve the issue. I know something was wrong with the hathway modem and finally playing with their petty experiments, on Jan 12 this year they replaced the modem after 5 months of havoc and then changed the entire cable which fixed the issue completely.
Now what I seek is just extension of the period I suffered for aka 5 months (or at least 4 months) for the period we suffered harassment with our jobs at stake.
Till now I wasn't interested in any monetary compensations but now I will via legal way.
Nor their nodal is responding to my repetitive reminders but twitter as well simply says we are working bla bla!!. Also mailed to their billing dept. as per conversation with their CC but to no vail. Shameless ISP ever dealt with!
Now really want to teach them lesson and recover hefty amount for harassment since 8 months, or complete refund with interest or a lifetime or prolong free internet.
My plan is due for expiry next week yet this is how they serve their customers.
So kindly help file complaint... which site to approach and the procedure
Long story short: As usual opted for 6 months plan and since August 12 last yr suddenly hathway started behaving absurd. Internet would stop working from 1p to 10p during my office time. But used to work perfectly rest of the time. Daily complaints, service requests and finally some zonal head came in contact and he too wasnt able to deliver/resolve the issue. I know something was wrong with the hathway modem and finally playing with their petty experiments, on Jan 12 this year they replaced the modem after 5 months of havoc and then changed the entire cable which fixed the issue completely.
Now what I seek is just extension of the period I suffered for aka 5 months (or at least 4 months) for the period we suffered harassment with our jobs at stake.
Till now I wasn't interested in any monetary compensations but now I will via legal way.
Nor their nodal is responding to my repetitive reminders but twitter as well simply says we are working bla bla!!. Also mailed to their billing dept. as per conversation with their CC but to no vail. Shameless ISP ever dealt with!
Now really want to teach them lesson and recover hefty amount for harassment since 8 months, or complete refund with interest or a lifetime or prolong free internet.
My plan is due for expiry next week yet this is how they serve their customers.
So kindly help file complaint... which site to approach and the procedure
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