Shree Ganesh Enterprises. Defective product from Ebay. Seller no longer on ebay.

J

justmat

Disciple
Sep 26, 2012
45
19
62
I bought a Kobo Glo from seller: atharaventerprises2014 this month. The product was dead on arrival and unfortunately I accepted the receipt.
In the invoice , the seller details are as follows.
Shree Ganesh Enterprises
A 101 GULMOHAR CHS PLOT NO 52 an
NAvi Mumbai - 410210

I googled but couldn't find such a shop. Someone from Mumbai, do you know of this shop... Is there any way I could contact now that the ebay account isn't in use?
 
M

mk151

Adept
Nov 25, 2006
416
23
82
File eBay guarantee asap. If your purchase is within 30 days from today, ebay will cover it. Don't say DOA as ebay expects you to raise DOA within 7 days. Say defective or whatever.
 
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J

justmat

Disciple
Sep 26, 2012
45
19
62
I contacted Kobo and they approved warranty but they asked me to go with the proof of purchase (invoice from Crossword/ Cromaretail.) I only have the invoice from the above mentioned Shree ganesh Enterprises.

Thanks for the help @zero_cool , @mk151 , @Crazy_Eddy :)

Now waiting or response from eBay.. Hoping things will straighten out...
 
J

justmat

Disciple
Sep 26, 2012
45
19
62
was able to contact the seller... he was very cooperative.. his deletion of ebay account immediately after the sale was what made me panic.. but he seems to be very trustworthy. Once again thanks both of you .. :)
 
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