Sifymall Account disabled ?

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Neotheone

Neotheone

Figuring stuff out
Herald
Well I ordered A Nikon coolpix L11 on sifymall on Dec, 6th and the payment was authorised. (By paymate gift vouchers, off course :) )

this is the mail confirming authorisation:

Thank you for shopping at Sify.com

We are delighted to confirm that the payment advice for the order no. s-000553855-m which you had placed on us has been authorized.

Authorization Code : xxxxxxxxxxxxxx

This is to confirm that your order is being processed and would be dispatched at the earliest.

To view the details of the order placed on us, Log on and check the order details page at http://shopping.sify.com/shopping/commerce/order_status.php

In the interest of better customer service, we may arrange to dispatch your order in more than one consignment.

To send us feedback or to get any clarifications, you are welcome to use our 24 x 7 Customer Support.

For sending feedback by e-mail SifyMall : Feedback

For Live Web Chat http://shopping.sify.com/shopping/shopping_chat.php

We hope you enjoyed shopping at Sify and will come back for more!

Thanking you and assuring you of our best services at all times,

Customer Service @ Sify Shopping

Shopping Sify: Online Shopping Mall & Online Gift Store for Mobile Phones, Wedding Gifts, Digital Camera, Ipod, VCD/DVD Player. Send Gifts to India
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Now ever since that evening, I have not even been able to log in to my sifymall account. It now states an invalid ID/Password when I try logging in.
I am not sure if my order stands valid anymore, but I am sure I should have my consumer rights once an order was confirmed (After all it's not my fault if my friends decide to gift their vouchers to me). I talked to the sify customer care and he didnt seem to have a clue, though on quoting the Order number, He did confirm the payment authorisation and said that it would be shipped by monday/tuesday. I am not sure what to do, I just sent an email to customer care with details....could anyone advice me about what I should do in this regard ?
 
Neotheone said:
come on guys...35 views without a reply....i am getting restless...
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call up the customer care ..with u r order number..and fight with them...

tell them to deliver the product within next 2 days or to return the money..

thats what i did when they were taking long to deliver the camera i had ordered.
 
Hey gues.... Look at this chat transcript,
SIFY : Chat request accepted:
SIFY : Good afternoon
SIFY : How may i assist you?
Prakash : Hi I have a problem with my sifymall account.
Prakash : And can\'t check my order status for the same reason.
SIFY : May i know your query in detail
Prakash : Yes, I registered on sifymall with email : xxxxxxxx@xxxxxx, and ordered a Product, but ever since that evening, I have not bee able to log in to my account for some strange reason. I called custommer care, who confirmed the order but I can\'t track it online.
Prakash : I did recieve the confirmation emails with the information that the payment advice was authorised...and it had an Authorization Code too.
SIFY : Can i have the order number please
Prakash : yes, the order number was : xxxxxxxxxxxxx
SIFY : please be online while i check your status
Prakash : Fine ... :)
SIFY : Your order has been authorized on 7th dec
SIFY : Please note that the product can only be delivered as per the disclaimer time.
SIFY : Disclaimer time for this product is 3-5 working days as is the 2nd woring day after authorization
Prakash : So since it was authorised on the 6\'th of the month(according to the confirmation email), it\'s past that now, and BTW what\'s wrong with my sifymall account ?
SIFY : please be online
geetharani_b : This is an technical issue even our concern team is working on this regard

SIFY : I kindly request you to extend your cooperation with us

Prakash : I would like to know whether my order has been shipped or not, and if not, when can I expect that ?

SIFY : its not yet despatched once it get depatched we will send you a mail with docket number

Prakash : and what e mail would I get the number on, since the account is apparently not working ?
Prakash : Could I give u an alternate email ?

SIFY : no need sir we are having your mail id with us

Prakash : okay, so when can I expect my account to be back in normal state ? Or is it that i\'d have to create another account to buy on sifymall ?

geetharani_b : Please note that right now we don\'t have any update regarding this issue
SIFY : Once we will get a update from concern team we will let you know the status

Prakash : That\'s worrying, so what then is the actual status of my order now? Is it in anyway going to affect the delivery of my ordered product ? If so, I would seek a refund from sify.

SIFY : Please be online
SIFY : This is an technical issue even our concern team is working on this regard
SIFY : Once we will get a update from concern team we will let you know the status
SIFY : It will be get rectified within 24-48 hours
Prakash : but I have my consumer rights, and It\'s the duty of sifymall to see to it that they hold on to their commitments, Or else I would be left with the only option of appealing with a consumer court.
Prakash : I would insist that sify sees to it that my account is active at the earliest and the product delivered.

SIFY : Surely, We will do needfull

Prakash : I would expect that. After how long should I contact sify customer care in this regard again (If needed) ?

SIFY : After 48 hours

Prakash : Thank you.

SIFY: thank you for interacting with us
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What does the "Concern team" mean .....did she just mistype the "concerned team" or is it a "Concern" that they're trying to resolve ?

Although I did order through paymate and practically paid nothing from my pocket, yet I am sure I can drag them to consumer court (If they refuse now) . Am I right ?

Please suggest me what to do in this regard .....
 
^^It was a grammatical error dude..He/She meant "Concerned team" ! And its not very clear from the chat that the will NOT ship your order till your account is active again.I would advice you to wait for 48 hours,and ask the status of ur order.And btw, you should have told them "I care a damn about the account.What matters to me is the delivery of my order"
 
Well my order was cancelled(nikon L10) saying address is not complete ....when I gave my full address.The refund has nt yet been done to my paymate account even after 4 days.(the CC told that it might take upto 7 days)
 
Supra said:
Well my order was cancelled(nikon L10) saying address is not complete ....when I gave my full address.The refund has nt yet been done to my paymate account even after 4 days.(the CC told that it might take upto 7 days)
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Oh... I hope u get your refund soon enough....And waiting for my L11.
 
SIFY : Chat request accepted:
Prakash : Hello again !
SIFY: Good Evening!
Prakash : Good evening, I needed to check my order status for sifymall, since I can't log in to my sifymall account for the same.
Prakash : It appears that there's a problem with my account.
SIFY: ok can i get the order number pease
Prakash : the order number is : xxxxxxxxxxxxx
SIFY : please be online
Prakash : Fine :)
SIFY : sir your order is in process it will be dispatched witn in friday and it will be delivered to you by next week sir
Prakash : Apart from that, may I know what is the problem with my account on sifymall ,since I can't log in with my email ID.
SIFY : sir it might be a problem in the server sir u just creat a new id and password sir and use that
Prakash : Fine, but will this problem have any impact on the delivery of my above order ?
SIFY : no sir
SIFY : there will be no problem in the delivery sir
Prakash : Will I be Informed on my email as and when my order is shipped ?
SIFY : by tommarrow you will get the details
Prakash : I would expect that. Thank you very much.
SIFY : Thank you for interacting with us. Have a nice day!
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Looks like I will finally get my "Muft ka maal".......(fingers crossed) :) .................. BTW I wanted to know if sify guys
normally take this long to process the order ? Asking because Indiaplaza shipped my "Chameli" casette in 2 days !....
 
^ROFLMAO...chameli is out of stock in indiaplaza as i type this..:rofl: :rofl:

rediff took ~8 days to get my memory card shipped..:@...fookin thing is too expensive here in bangalore..
 
^^Yup,I had to wait more than 14 days to receive my pen drive from futurebazaar! That totally sucked!!
 
Neotheone said:
Looks like I will finally get my "Muft ka maal".......(fingers crossed) :) .................. BTW I wanted to know if sify guys
normally take this long to process the order ? Asking because Indiaplaza shipped my "Chameli" casette in 2 days !....
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I helped a friend order a camera from Sifymall on Friday, March 23rd this year. It was delivered to his office on Monday March 26th.
My Transcend T630 got to me from Sifymall in about 3 to 4 days in August.
Both these were in Mumbai.
 
my friend had to wait for 2 weeks for his se phone to arrive from mumbai - mumbai.

my play-asia package came to me in around 5 days flat from HK - mumbai :D howz that??
 
Actually I too can not login into my account after ordering stuff through paymate. I ordered two items, one is already shipped, waiting for other one.

And no clue about why i cant login coz even after resetting my assword it aint working.
 
^^ Exactly the same problem with me, mate. But I think this should help :

Prakash : There's a problem with my sifymall account too, so I cant even log in to check the order status...I seek an explanation for that too.
Prakash : Hello ??? Are you there ?
SIFY: sir it be a problem due to the server of sify in your location it will be rectified
Prakash : and what about the order that I placed ?
SIFY : May I have the order number please?
Prakash : Yes, the order number is : xxxxxxxxxxxxxxxx
SIFY: THANKS i will chek that kindly be online
SIFY : Onward Airway Number XXXXXXXXXXX Dispatch Date 2007-12-14 FIRST FLIGHT
Prakash : When can I expect the delivery ?
SIFY : your product has got dispatched from our end it will be reaching you
SIFY : today or by monday sir
Prakash : Thank you very much, but when will my account on sifymall get active again?
SIFY : Are you with us?
Prakash : Yes,
Prakash : when will my account on sifymall get active again?
SIFY : by next week sir
SIFY: Is any other assistance required?
Prakash : I would expect that to be as early as possible. Thank you for your time.
SIFY : Thank you for interacting with us. Have a nice day!
Chat Session Closed
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So, dear arjun, have patience, the problem is with their own systems (I don't think sify has a server at my "location" )

BTW folks, how can I track the status of this order at the First Flight page ?
The only info that I have is the Airway Number and the Dispatch Date :) .....

After all, I am sure I'll finally get the cam :D
 
Dude this is interesting.. Plz continue :D btw how much did your camera cost??

lol... nice use of paymate.. My orders got cancelled twice when I tried paymate, in the end I bought movie tickets :D
 
^^ My Nikon L11 Was worth Rs. 5475 on sifymall. :D (Not recieved it yet though, pro'lly because of sunday.)
 
Guys ! I got the camera delivered today.. ! :D ....nice to have a decent digicam, the best part, off course that It was free :ohyeah: :ohyeah: :clap:

A big thank you to gmano .....:hap2:

Here are some pics.... :cool2: (not the greatest quality since I didn't have a digital cam before this....and this phone cam sux.)











This is the link to an extensive review :

Nikon Coolpix L11 Digital Camera - Express Review - The Imaging Resource!

And I had amassed another 3500 bucks after making the order....considering my options with that too !!! :D :D
 
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