Snapdeal tweaks return policy; buyers will now have to furnish document from authorised service centre
Source: EconomicTimes
Snapdeal tweaks return policy
- Thread starter 6pack
- Start date
- Status
adventureguy
Innovator
sorry why wont a genuine buyer return it...he will absolutely return it if it is defective within 10-15 days...
if amazon applies this policy which it doesnt apply in US it will be following something which is not customer friendly at all..
i understand that offline sellers dont extend this policy but this would reduce at least my likeliness to buy online. am not sure if you are a seller or have past experience which justifies your opinion, but i am not able to follow the logic why it is suppose to be good??
if amazon applies this policy which it doesnt apply in US it will be following something which is not customer friendly at all..
i understand that offline sellers dont extend this policy but this would reduce at least my likeliness to buy online. am not sure if you are a seller or have past experience which justifies your opinion, but i am not able to follow the logic why it is suppose to be good??
if product gets defective after 10 days of working, then how come seller would be responsible for this..
It can be due to buyer mishandling or usage or some other reason..
for warranty product, buyer has to take service centre route
consider a scenario where buyer purchased same product from offline shop, I am damn sure, shopwala will not entertain that customer even if its 1 day old..
Take benefit of eCommerce website but do not misuse it.
Because of frequently frauds going on, ecommerce website were forced to take such step.
first amazon stopped providing refund for mobile phones
now snapdeal with their policy
Flipkart reduced return policy to 10 days.
What if the seller starts shipping defective or refurbished products? What if the seller buys stock for a phone for cheap where the whole shipment was damaged in rain or somehow else and then starts selling it on flipkart or amazon?
How will the customer or ecom websites differentiate b/w genuine and duplicate and deliberate shipping of damaged products?
How will the customer or ecom websites differentiate b/w genuine and duplicate and deliberate shipping of damaged products?
When a brick and mortar shop sells us a phone we can check it before buying , and if it's not OK we can ask him to give us another piece before we pay . How to do this in case of online retailers now. So if we get a dead phone on opening the box are we supposed to go searching for service centers , which in most cases are in the outskirts of most cities . Then the service center will give us a dead on arrival endorsement which we upload to the online buyer and ship the phone back and then wait for a replacement . This will take a few days and many buyers who are genuine may shift to off line buying because of this policy .
adventureguy
Innovator
We can check the phone physically before buying in offline stores. We can't do the same online. If seller willingly sells defective phone, I would want the online store to assume responsibility. Not make me go to service centers which defeats the convenience of online shopping.
What if the seller sent a fake china imitation phone? or water damaged phone? Even if you take them to service center, they'll reject them.
Not all seller are frauds. Same way, not all buyers are frauds too. 10 days return seems like a reasonable compromise. But making customers go make rounds to service centers for returning defective phones? Nope. Shitty policy
Regarding Amazon return policy, I had bought a watch worth around 5K and which was not amazon fulfilled. The watch was defective and I emailed the seller for return but the seller never responded. I filed a claim with Amazon and they just forwarded an email to the seller requesting to check the problem but the seller seem to be ignoring Amazon and still have not responded. Evan after two weeks Amazon has not responded to my claim. Whenever I call them they say they are still looking into it and trying to get the seller to respond. I am not sure what Amazon is trying with the seller to respond, if at all the seller responds. My conclusion is if it is not Amazon fulfilled it is better to keep away as even Amazon does not give the customer a good support if any problems occur.
rdst_1
Juggernaut
+1 to this.
I have read the return policies of Amazon and all this great customer service etc. is only good for Amazon fulfilled products and I only stick to them.
Having said that, I never realized when Amazon became my go to etailer. I hardly look at Flipkart or Snapdeal any more. For clothes and shoes, nothing beats Myntra so I have stuck with them.
Party Monger
Juggernaut
WOW the seller union strikes again. So now Snapdeal is shit too. Watch the sales go down except for exclusives. I hope amazon return to the older return policy with the new FDI norms and their own subsidiary.
Crapmypants
Herald
the whole point of e-commerce is convenience for customer and easy market access for the seller.
Now, if i'm required to run around for a doa product then i might as well go to a store.
snapdeal prominently advertises "easy returns" and this is not the case anymore. moreover, it was issued as a company mail not an announcement so they're trying to keep it hush-hush for as long as possible.
what about wrong item deliveries? service centre can't help there.
Now, if i'm required to run around for a doa product then i might as well go to a store.
snapdeal prominently advertises "easy returns" and this is not the case anymore. moreover, it was issued as a company mail not an announcement so they're trying to keep it hush-hush for as long as possible.
what about wrong item deliveries? service centre can't help there.
even better if newegg sets up shop here.
adventureguy
Innovator
exactly. amazon removed all the mystery and anxiety over online shopping. you bet amazon will have your back if anything goes wrong. now a days, I don't even look at other sites. and even if buyhatke extension shows that particular product is 300 bucks cheaper than amazon, I'd still prefer amazon. For clothes, myntra has no match.
salman8506
Herald
I boycott buying from snap deal 2 years ago when they created an issue with replacing a DOA gtx 760, Took 1.5months to resolve, Not buying from them ever again. Amazon has been quick with returns, Flipkart has also implemented this policy a friend was asked to visit samsung service center and get the device checked once and they will replace in case samsung says its faulty.
Same goes for offline shops too, if the price difference is less than 1k between Amazon and offline, I'd rather buy offline.
BTW The best thing of online shopping bubble (though burst now) is offline shops have fallen in line & have been forced to price competitively.
SrkOnline
Contributor
These e commerce companies should concentrate on sending good products instead of return policies. I purchased electronic item worth 25k from Amazon. It was Amazon fulfilled, yet I received a defective product. Why can't they check before dispatching! Never happened like that with Flipkart though.
Party Monger
Juggernaut
It is simply the end of Online shopping for electronics in India. I think everyone would follow the example of Amazon. I said the same when they changed their return policy. Who in their right minds would buy anything online without an option to check it out in real life and then make a decision. Its retarded.
So at last Amazon refunded the amount as the seller never responded to Amazon also. Got the amount credited to my account. The watch is still with me and when I asked Amazon about it, they were least bothered and said I can do whatever with it as they are not authorized to collect it back. Thinking of sending it back to the seller if he would give me a return address. It took two weeks but the follow-up was very professional with Amazon. I am rest assured that we do not lose the money with Amazon when a transaction goes bad.
Crapmypants
Herald
don't send the watch back. the seller might try to scam another customer on another site with it.
- Status