Hello!
last night, i was formatting a flash-drive in Ubuntu on my VMWare player machine, when, forgetting to eject the drive first in Ubuntu, i disconnected it from 'removable devices' in the VMWare player. suddenly, i encountered the infamous blue-screen-with-a-sad-smiley error - 'your pc ran into a problem. we are collecting info and will restart it for you'. (try to search for this error later on - CACHE_MANAGER).
this was a first for me. the PC kept re-booting, without making it to the desktop shell. on every 2nd reboot, used to get the 'automatic repair' screen, of which, i tried the following:
0. shut down the PC for 10 mins, and then restarted - failed.
1. startup repair - failed.
2. startup options - cancel automatic restart upon failure --> success.
3. --"-- - safe mode (with and without networking) --> failure.
4. command prompt --> success.
i thought of keeping the 'system restore' option for the last.
from the command-prompt, i ran chkdsk for each partition, plus the memory diagnostic utility. both passed without any error. after a lot of hunting, occurred to me that since everything seems to be fine, and the error is about 'cache', and that even safe mode isn't booting, perhaps removing and re-plugging one of the memory-modules should work. i then shut down the PC, switched off the power-supply, removed the power-chord, and thought to disconnect & then reconnect the connector on the HDD and then remove the memory-modules in the morning, and re-plug only one of them to check the boot-status. however, had the hope that perhaps keeping it shut down for a few hours would solve the issue. prayed frantically & sincerely to the Lord, and retired to the bed. morning, got up, prayed again, and taking the almighty good Lord's sweet name, reconnected the power-chord and turned on the power-supply, and voila! it was back on (though a bit slow at start-up, but something better than nothing)!
now am afraid to restart or shut it down, or to run VMWare player again, unless am satisfied that i have rectified the issue wholly. hence, i seek your suggestions on what to do next to eradicate the issue completely, or/and prevent this from happening again.
some specifics:
Host OS - Win 8.1
Mainboard - Asus P8Z68V-Pro
RAM - 4GB x 2
SATA config - IDE (had tried to re-change it to AHCI in the BIOS y'day night, but then the restarts became quicker, without even showing up the error-screen before each restart)
Intel VT - for the moment, turned off
Virtual machine - VMWare player
OS on the VM - Ubuntu (latest)
RAM alloted to the VM - 2GB
do you suggest to fix the MBR, or something like that? or is it advised to follow the steps, particularly the last one, mentioned in the following linked-pages?!
http://himanshunegi.in/pc-ran-into-problem-and-needs-restart/
http://www.ittwist.com/2013/01/your-pc-ran-into-problem-windows-8-fix.html[DOUBLEPOST=1409038251][/DOUBLEPOST]checked event-viewer. couldn't find/realise any particular event related to the error. then did system file-checker test. got the prompt that some corrupt files could not be fixed. am sharing the log-file for it here. please have a look towards the end. an advise could be to boot in safe-mode and re-run sfc, but am not quite comfortable in rebooting the PC unless someone positively replies on my question above:
https://www.dropbox.com/s/9j5znazlprlpk77/CBS.log?dl=0[DOUBLEPOST=1409043997][/DOUBLEPOST]UPDATE 2:
ran a 'component store repair' DISM process. here's the result:
last night, i was formatting a flash-drive in Ubuntu on my VMWare player machine, when, forgetting to eject the drive first in Ubuntu, i disconnected it from 'removable devices' in the VMWare player. suddenly, i encountered the infamous blue-screen-with-a-sad-smiley error - 'your pc ran into a problem. we are collecting info and will restart it for you'. (try to search for this error later on - CACHE_MANAGER).
this was a first for me. the PC kept re-booting, without making it to the desktop shell. on every 2nd reboot, used to get the 'automatic repair' screen, of which, i tried the following:
0. shut down the PC for 10 mins, and then restarted - failed.
1. startup repair - failed.
2. startup options - cancel automatic restart upon failure --> success.
3. --"-- - safe mode (with and without networking) --> failure.
4. command prompt --> success.
i thought of keeping the 'system restore' option for the last.
from the command-prompt, i ran chkdsk for each partition, plus the memory diagnostic utility. both passed without any error. after a lot of hunting, occurred to me that since everything seems to be fine, and the error is about 'cache', and that even safe mode isn't booting, perhaps removing and re-plugging one of the memory-modules should work. i then shut down the PC, switched off the power-supply, removed the power-chord, and thought to disconnect & then reconnect the connector on the HDD and then remove the memory-modules in the morning, and re-plug only one of them to check the boot-status. however, had the hope that perhaps keeping it shut down for a few hours would solve the issue. prayed frantically & sincerely to the Lord, and retired to the bed. morning, got up, prayed again, and taking the almighty good Lord's sweet name, reconnected the power-chord and turned on the power-supply, and voila! it was back on (though a bit slow at start-up, but something better than nothing)!
now am afraid to restart or shut it down, or to run VMWare player again, unless am satisfied that i have rectified the issue wholly. hence, i seek your suggestions on what to do next to eradicate the issue completely, or/and prevent this from happening again.
some specifics:
Host OS - Win 8.1
Mainboard - Asus P8Z68V-Pro
RAM - 4GB x 2
SATA config - IDE (had tried to re-change it to AHCI in the BIOS y'day night, but then the restarts became quicker, without even showing up the error-screen before each restart)
Intel VT - for the moment, turned off
Virtual machine - VMWare player
OS on the VM - Ubuntu (latest)
RAM alloted to the VM - 2GB
do you suggest to fix the MBR, or something like that? or is it advised to follow the steps, particularly the last one, mentioned in the following linked-pages?!
http://himanshunegi.in/pc-ran-into-problem-and-needs-restart/
http://www.ittwist.com/2013/01/your-pc-ran-into-problem-windows-8-fix.html[DOUBLEPOST=1409038251][/DOUBLEPOST]checked event-viewer. couldn't find/realise any particular event related to the error. then did system file-checker test. got the prompt that some corrupt files could not be fixed. am sharing the log-file for it here. please have a look towards the end. an advise could be to boot in safe-mode and re-run sfc, but am not quite comfortable in rebooting the PC unless someone positively replies on my question above:
https://www.dropbox.com/s/9j5znazlprlpk77/CBS.log?dl=0[DOUBLEPOST=1409043997][/DOUBLEPOST]UPDATE 2:
ran a 'component store repair' DISM process. here's the result:
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