Sony CRT widescreen service issue

M

mk151

Adept
Hello

My 28" widecreen Sony Tv conked off after 8 yrs of service. I gave it to my local service center.

After 15 days, he informed me that the service manual is not available and sony is not obliged to service sets older than 7 years as its discontinued model.

I wrote to sony customer care five days back from where I received a reply that we will get back to you after speaking to the service center. Even after two reminders, I have not received any mail from sony customer care.

It was a very expensive purchase of 80K at that time and I just cannot forget the TV taking its life to be 8 years.

What are my options. Please advise.

Thanks
 
Hi

Did you try calling up your local Sony service centers? If you haven't the get in touch directly with your local service centers and I am sure you will find some service center that can service yout TV. You will find a list of service centers in your city at Sony India's website.

I just got an on site service for my Sony 21" TV which is 10 years old by a Sony service center in Chennai, so I am sure that they will service TVs older than 7 years.

Good luck !!
 
nishanth_in said:
Hi

I just got an on site service for my Sony 21" TV which is 10 years old by a Sony service center in Chennai, so I am sure that they will service TVs older than 7 years.

Good luck !!
Click to expand...

except that is tv is a wide screen crt,which wasn't sold in india.
 
Try local TV Repair guys. In most cases they will be able to fix issues, unless the components required are for the large tube, which may/ may not be available. Keep this as an option. It may be that just the power transformer or some capacitor has gone off. Even if the tuner goes bad, it can be replaced easily.
 
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