kartikoli
Skilled
3-sep-13 submitted GTX580 for RMA as it was crashing while playing High graphics games specially Battlefield 3. After submission they said i will get the replacement in 25days (are you kidding me) as they will send it to Bangalore
got the call in the evening that gpu fan is broken and if i have the broken part with me then they can help (now from where did it came from
). i have clearly said that the card was in perfect condition and fan was in good shape (i have submitted a zotak 660 for a sale and just for the comparison i have taken the pics of both the gpu's which clearly shows 580 in perfect condition)
http://www.techenclave.com/community/threads/zotac-geforce-gtx660-2gb-almost-brand-new.152213/
http://i.imgur.com/qZxTZiSh.jpg
(this was the reason i had to withdraw my sale thread as 580 was with digicare)
now after close to 10days i gave them a call and the service center guy said that person who is handling my gpu is on a leave and he will assist you tomorrow but he mentioned that the gpu is still with them and if i have the broken fan with me then i should give him
This is pathetic how can they keep my card with them and sing a same old song of broken fan. The service center guy checked the card properly before accepting the card
Please help me what to do as i wont accept a broken card in any case
P.S. When i checked Online portal says it says 'Material Already Collected By Customer' now there is some serious issue here
http://rma.digisol.com/crm/jsp/crm_web_check_status.jsp#
got the call in the evening that gpu fan is broken and if i have the broken part with me then they can help (now from where did it came from
). i have clearly said that the card was in perfect condition and fan was in good shape (i have submitted a zotak 660 for a sale and just for the comparison i have taken the pics of both the gpu's which clearly shows 580 in perfect condition)http://www.techenclave.com/community/threads/zotac-geforce-gtx660-2gb-almost-brand-new.152213/
http://i.imgur.com/qZxTZiSh.jpg
(this was the reason i had to withdraw my sale thread as 580 was with digicare)
now after close to 10days i gave them a call and the service center guy said that person who is handling my gpu is on a leave and he will assist you tomorrow but he mentioned that the gpu is still with them and if i have the broken fan with me then i should give him
This is pathetic how can they keep my card with them and sing a same old song of broken fan. The service center guy checked the card properly before accepting the card
Please help me what to do as i wont accept a broken card in any case
P.S. When i checked Online portal says it says 'Material Already Collected By Customer' now there is some serious issue here
http://rma.digisol.com/crm/jsp/crm_web_check_status.jsp#