I ordered three 2.25L Coca Cola bottles from a restaurant listed in Swiggy. The restaurant charged me 100 Rs per 2.25L bottle(which is an extra 10 rs than MRP) which makes it 300 rs + packaging charges i.e 45 rs + delivery charges. I wouldn't have wrote this article at all as I understand that Swiggy runs it business from delivery charges only. But the part where it all went wrong was that the restaurant charged me 45 Rs for packaging, but they forgot or didn't provide any packaging at all along with my order. Why charge for packaging if you aren't even providing any packaging? Over that when I contacted Swiggy call centre, they said "We are sorry for the inconvenience but we cannot offer you any refunds. We will forward your feedback to the concerned department and take necessary action against the restaurant". And now 10 days later, I have still not heard from them. The more you give them the benefit of doubt or stop caring about small amounts, the more they feed on it. Thank You