It was a bright, sultry day at my home. I was happily drinking tea and lounging on my recliner when I dropped my iPhone 11 face-first on the floor. The tempered glass did nothing it was supposed to do, neither the "military grade absorption" nor the "complete coverage". The screen had started bleeding and corrupted lines were gradually starting to cover the entire screen. I had two options, leave my work for the day and go roam the market shops for a new phone or resort to ordering one from Amazon.
Of course, being the lazy ass I am, I immediately looked for options on Amazon & Flipkart; and after half an hour, I ordered an Honor x9b. I was getting around ₹12000 in exchange value on my Apple iPhone despite the condition I had put it in and I was quite happy to get rid of the toaster that it was when shooting content which was my main purpose of use for a mobile. Now, the main story starts.
This was my first exchange purchase on an online shopping retailer and I had no idea what to expect. The Bezos app flashed some generic instructions to keep my IMEI number and all available accessories handy, and that was just it. I waited in anticipation for the next day when it was scheduled to arrive, a little nervous as the screen of my current mobile had started to be consumed by cancerous lines of red green, and blue from the drop.
I backed up all my data using a PC connection careful to not use the broken touchscreen much to maintain at least a viewable screen for the Amazon verification. At the first expected delivery time, the Amazon personnel arrived. He somehow checks the IMEI number on my iPhone, followed by verifying all the sensors and battery health using an app he installed. Then he goes on to sign out all my credentials from the phone, but the phone then locks. You see, Apple locks your iPhone for 60 minutes after you log out of your iCloud and Passcode if the Stolen Device Protection is turned on. Now, I didn't know this and I had avoided signing out beforehand because with every use the screen was being consumed by the RGB rot. The Bezos knight then makes a frown face and calls his manager to tell him that he will collect the exchange later this evening as I didn't turn off Stolen Device Protection beforehand and thus it is not possible to reset it right now. I agree with both of them and inform them that I will reset it as soon as the protection period ends and keep it ready along with the box and accessories. I go on to carry along with my work, leveraging a WhatsApp web connection on my laptop to make all the calls and messages as I am stuck without communication until the new device is delivered later that evening.
Two days pass by, nobody is picking up the phone. The delivery personnel's number just goes full ring and then drops the connection and the Amazon Customer 'Service' puts me on 20-minute waiting lines just to give me a "We will check and update your status in 10 minutes." The delivery guy was not even picking up Amazon's calls and had gone completely AWOL; quite possibly with the phone piece he was going to deliver.
I was distraught. Losing precious working hours; having no actual support from Amazon, despite paying for Prime and being a valuable customer since its launch. I was losing visibility on my iPhone screen by the minute and all I had for a backup was an old Nokia feature phone that was still saving my ass after so many years. (God bless Nokia)
I had started to blame myself for not doing any logouts or disabling security on my iPhone beforehand but I was only partially at fault here. I had followed all the exchange instructions to the T, as this was my first ever exchange purchase and the instructions had specified not to reset any settings or the Phone itself before Amazon had verified its condition using their app. I was furious and around 18 calls later and over 40 chat sessions with different Amazon executives; the phone arrived 4 days late from its projected date.
The delivery person was from a different warehouse as I inquired. He informed me how my complaints had led to the verification of every delivery executive's contact details in the area, and the delivery guy who had avoided contacting me or answering any calls from Amazon and myself had been terminated from the delivery carrier's agency. The new guy somehow ran the verification on my RGB rot-consumed iPhone screen again and I was given my new Phone to configure and transfer any file from the old phone if I wanted to. I did the required transfers using Siri because I could read nada on the rot-consumed screen.
I had finally left the clutches of Tim Cook's reign and lengthy 10-step media transfers and joined the USB-C greatness.
Thank you for reading my story. The moral of the story is to stick to local stores when in an emergency and not be a lazy ass who drops a phone face-first on the floor while juggling a cup of tea and biscuits in one hand.
Comprehension aside, great exchange value on a ruined phone from Amazon and Honor. It's been 3 days since I have been using Honor x9b and it serves my usage well. The screen is pretty nice too and the charging efficiency from the free 30W adapter they provided is cool too. The camera software could've been a lot better but that's an easy fix on Android with third-party applications.
Of course, being the lazy ass I am, I immediately looked for options on Amazon & Flipkart; and after half an hour, I ordered an Honor x9b. I was getting around ₹12000 in exchange value on my Apple iPhone despite the condition I had put it in and I was quite happy to get rid of the toaster that it was when shooting content which was my main purpose of use for a mobile. Now, the main story starts.
This was my first exchange purchase on an online shopping retailer and I had no idea what to expect. The Bezos app flashed some generic instructions to keep my IMEI number and all available accessories handy, and that was just it. I waited in anticipation for the next day when it was scheduled to arrive, a little nervous as the screen of my current mobile had started to be consumed by cancerous lines of red green, and blue from the drop.
I backed up all my data using a PC connection careful to not use the broken touchscreen much to maintain at least a viewable screen for the Amazon verification. At the first expected delivery time, the Amazon personnel arrived. He somehow checks the IMEI number on my iPhone, followed by verifying all the sensors and battery health using an app he installed. Then he goes on to sign out all my credentials from the phone, but the phone then locks. You see, Apple locks your iPhone for 60 minutes after you log out of your iCloud and Passcode if the Stolen Device Protection is turned on. Now, I didn't know this and I had avoided signing out beforehand because with every use the screen was being consumed by the RGB rot. The Bezos knight then makes a frown face and calls his manager to tell him that he will collect the exchange later this evening as I didn't turn off Stolen Device Protection beforehand and thus it is not possible to reset it right now. I agree with both of them and inform them that I will reset it as soon as the protection period ends and keep it ready along with the box and accessories. I go on to carry along with my work, leveraging a WhatsApp web connection on my laptop to make all the calls and messages as I am stuck without communication until the new device is delivered later that evening.
Two days pass by, nobody is picking up the phone. The delivery personnel's number just goes full ring and then drops the connection and the Amazon Customer 'Service' puts me on 20-minute waiting lines just to give me a "We will check and update your status in 10 minutes." The delivery guy was not even picking up Amazon's calls and had gone completely AWOL; quite possibly with the phone piece he was going to deliver.
I was distraught. Losing precious working hours; having no actual support from Amazon, despite paying for Prime and being a valuable customer since its launch. I was losing visibility on my iPhone screen by the minute and all I had for a backup was an old Nokia feature phone that was still saving my ass after so many years. (God bless Nokia)
I had started to blame myself for not doing any logouts or disabling security on my iPhone beforehand but I was only partially at fault here. I had followed all the exchange instructions to the T, as this was my first ever exchange purchase and the instructions had specified not to reset any settings or the Phone itself before Amazon had verified its condition using their app. I was furious and around 18 calls later and over 40 chat sessions with different Amazon executives; the phone arrived 4 days late from its projected date.
The delivery person was from a different warehouse as I inquired. He informed me how my complaints had led to the verification of every delivery executive's contact details in the area, and the delivery guy who had avoided contacting me or answering any calls from Amazon and myself had been terminated from the delivery carrier's agency. The new guy somehow ran the verification on my RGB rot-consumed iPhone screen again and I was given my new Phone to configure and transfer any file from the old phone if I wanted to. I did the required transfers using Siri because I could read nada on the rot-consumed screen.
I had finally left the clutches of Tim Cook's reign and lengthy 10-step media transfers and joined the USB-C greatness.
Thank you for reading my story. The moral of the story is to stick to local stores when in an emergency and not be a lazy ass who drops a phone face-first on the floor while juggling a cup of tea and biscuits in one hand.
Comprehension aside, great exchange value on a ruined phone from Amazon and Honor. It's been 3 days since I have been using Honor x9b and it serves my usage well. The screen is pretty nice too and the charging efficiency from the free 30W adapter they provided is cool too. The camera software could've been a lot better but that's an easy fix on Android with third-party applications.
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And before you start comparing 'apple' experience to bad android experience....do try the s23/s24 ultra experience before making up your mind
