sekharsomu
Contributor
I have gone with Tikona this feb may be one of the grave mistakes i ever committed ,As, this basically a wireless broadband the speeds used to have a lot of inconsistency Skype was literally not possible from March 22nd or so i have started observing that i was only getting some 0.4-0.5 mbps while my plan is 2mbps for 36gb and there after 1mbps my billing cycle being 26th -25th of next month .So,when 26th came i observed that i am only receiving speeds between 0.8mbps to 1mbps through Speedtest.net .After 3-4 requests they have sent a service engineer who has done the speedtest through their own portal and got a result of 1.1mbps where i have to receive 2mbps.He said this fluctuation is common in tikona. then i told him that i am paying a premium of Approx 1700Rupees per month .He said he cannot to do anything about it.
So, with no choice left on April 13th i called them and informed them that i need disconnection with the end of the billing Cycle that is on 25th April .As typical customer care they tried to convenience me everything would be fine .But i clearly told them that i am not interested anymore and i surely need a disconnection they said disconnection is not possible for date like 25th April.So suggested me to call around 23rd April.So when i called them on 24thApril the lady tried to tell me that the disconnection process would take 45 days for full and final settlement.Then i have clearly acknowledged her want was told to me on 13thApril. Then she made an apology and suggested me not to use the net from 26th April and that i can also ignore any Subsequent bills i receive.
Later, i got a call from tikona to pay a bill, i have told them what has happened and that i have not been using the net from 26th April and the money for April bill(ie 26th Mar-25thApril)can be deducted from 2300 Rupess they had taken as Advance(500 for installation so that converts to 1700 Rupees while bill is 1650 Odd rupees).at this time they also tried to convince me to get back to tikona they had also promised me to waive the entire months bill i told them its not possible as i have gone with a new ISP.
Few weeks later once again they start calling me to pay the bill,So once again i call the customer care about this they told me for deactivation i need to write a mail to them and telephonic request wont do .I was in shock! then i have explained what happened from the beginning they they asked me to keep a mail and then they would see that i would never receive the due Payment calls.
As instructed by them i have posted a mail to their customercare for deactivation .Yesterday i received a call from their billing section stating that i was due for 2 bills(26thmar-25th April,26April-25thMay) first i tried to correct them that i have clearly disconnected from 26th April.Since on 25th April night 11:45 PM i have personally disconnected the cable and have left it out of my house So, there is no possibility of usage.Then they started a strange claim that i have used 9gb during 26th April -25thMay.
I have seriously opposed this as i have never done that am more over the cable itself was unplugged by me and left out of house .Then they started asking me to pay the bill for 26th Mar-25thApril then when i reminded then of 1700 Rupees they have .He tells me that it an advance amount and it would be refunded back when the Deactivation is over. Then i asked him to send me a mail confirming the same .Then he says that not he duty as he from collection department and customercare would take care of this and asked me to call to customercare and he would contact me this evening
I have called the customer care, and have explained him the situation then he tells me that i have used 9gb in last month .Then when he tried to see the session history it was not there he claims that network is down.(I tried logging through thier portal and tried to see the session history for the 9gb but it never showed up since yesterday.I wonder how it can since i never used atleast 1MB)finally i was able to explain it to this agent that they had 1700 Rupees of my amount as advance and they can deduct the amount from that for the pervious month bill.Finally he gave a confirmation that i am in due of noting to tikona and no one would call me regarding this.
But i am not sure whether he can keep his promised ,Because customer care always tells me i am not in due but billing people are harassing me to pay the bill and in the least they wouldn't even send a mail that they would refund my advance amount.
This how a Typical ISP Deals with its customer in India. They are harassing me like hell. What should i do if they call me back this evening? Please advise.
They first tried to plead me to stay with them with a waiver offer but as i said no they are torturing me.I cannot anymore bear this witch-hunt anymore,First they don't give the promised speed, Then they ask me to pay a bill without confirming a refund,Now they blatantly lie that i have used 9gb.
Btw, i do have all the speed test reports,even their portal speedtest report on day to day for last 10-15 days basis which clearly is a proof about their inconsistent speeds
So, with no choice left on April 13th i called them and informed them that i need disconnection with the end of the billing Cycle that is on 25th April .As typical customer care they tried to convenience me everything would be fine .But i clearly told them that i am not interested anymore and i surely need a disconnection they said disconnection is not possible for date like 25th April.So suggested me to call around 23rd April.So when i called them on 24thApril the lady tried to tell me that the disconnection process would take 45 days for full and final settlement.Then i have clearly acknowledged her want was told to me on 13thApril. Then she made an apology and suggested me not to use the net from 26th April and that i can also ignore any Subsequent bills i receive.
Later, i got a call from tikona to pay a bill, i have told them what has happened and that i have not been using the net from 26th April and the money for April bill(ie 26th Mar-25thApril)can be deducted from 2300 Rupess they had taken as Advance(500 for installation so that converts to 1700 Rupees while bill is 1650 Odd rupees).at this time they also tried to convince me to get back to tikona they had also promised me to waive the entire months bill i told them its not possible as i have gone with a new ISP.
Few weeks later once again they start calling me to pay the bill,So once again i call the customer care about this they told me for deactivation i need to write a mail to them and telephonic request wont do .I was in shock! then i have explained what happened from the beginning they they asked me to keep a mail and then they would see that i would never receive the due Payment calls.
As instructed by them i have posted a mail to their customercare for deactivation .Yesterday i received a call from their billing section stating that i was due for 2 bills(26thmar-25th April,26April-25thMay) first i tried to correct them that i have clearly disconnected from 26th April.Since on 25th April night 11:45 PM i have personally disconnected the cable and have left it out of my house So, there is no possibility of usage.Then they started a strange claim that i have used 9gb during 26th April -25thMay.
I have seriously opposed this as i have never done that am more over the cable itself was unplugged by me and left out of house .Then they started asking me to pay the bill for 26th Mar-25thApril then when i reminded then of 1700 Rupees they have .He tells me that it an advance amount and it would be refunded back when the Deactivation is over. Then i asked him to send me a mail confirming the same .Then he says that not he duty as he from collection department and customercare would take care of this and asked me to call to customercare and he would contact me this evening
I have called the customer care, and have explained him the situation then he tells me that i have used 9gb in last month .Then when he tried to see the session history it was not there he claims that network is down.(I tried logging through thier portal and tried to see the session history for the 9gb but it never showed up since yesterday.I wonder how it can since i never used atleast 1MB)finally i was able to explain it to this agent that they had 1700 Rupees of my amount as advance and they can deduct the amount from that for the pervious month bill.Finally he gave a confirmation that i am in due of noting to tikona and no one would call me regarding this.
But i am not sure whether he can keep his promised ,Because customer care always tells me i am not in due but billing people are harassing me to pay the bill and in the least they wouldn't even send a mail that they would refund my advance amount.
This how a Typical ISP Deals with its customer in India. They are harassing me like hell. What should i do if they call me back this evening? Please advise.
They first tried to plead me to stay with them with a waiver offer but as i said no they are torturing me.I cannot anymore bear this witch-hunt anymore,First they don't give the promised speed, Then they ask me to pay a bill without confirming a refund,Now they blatantly lie that i have used 9gb.
Btw, i do have all the speed test reports,even their portal speedtest report on day to day for last 10-15 days basis which clearly is a proof about their inconsistent speeds