Transcend T610 mp3 player repair

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rshri

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Hi Guys,

My Transcend mp3 player went bad this weekend. It happened like this -

First it started turning off by itself within a minute of turning it on. This happened first occasionally and then later it became impossible to keep it on for more than few seconds. Most of the time I could make it work by pressing hard reset button.

Later, it even stopped booting properly. Got stuck after displaying Transcend logo. Reset button didn't help.

I checked Transcend's US site. There they suggested firmware upgrade with full data format for stuck-up players.

I did just that - it had firmware version 3.2 previously. I downloaded version 3.4 firmware upgrade program and followed all steps for firmware update presicely. Guess what? Upgrade failed! The error that was displayed at the end of upgrade run was something like "Unable to send SCSI command". I tried and retried firmware upgrades many times but always the same result. I tried older firmware upgrade programs but they couldn't even do mp3 player device detection.

Now I am stuck with player which is dead only except when I do a firmware upgrade. While firmware upgrade it comes alive and becomes dead again after upgrade fails.

I guess only option left now is to get it repaired. Have you heard of any Transcend Service Center in Delhi? Please let me know.

My MP3 player is around 1.5 years old. I am not sure whether repair expenses will be covered by warranty (if its still valid, not sure - I have to check). Guys, what could be the repair cost would be like? Is it worth getting it repaired or should I dump it and buy a new one?

Waiting for your replies!
 
No replies? Looks like I am the only one who faced problems with Transcend TSonic MP3 player.

Anyway, yesterday I went to Nehru Place to check whether MP3 player can be replaced. I had bought it in Aug,06. The warranty card says that warranty is valid for 2 years. But guess what? Dealer said that Transcend warranty is valid only for one year and what is printed in warranty card doesn't matter. No one had any information on how to get it repaired. They said that there is no Transcend Service Center and Transcend products are replaced only. Conclusion - my Rs 3000/- Transcend player is now junk!

Anyway, I bought another Transcend player after reading good reviews here in TE - the TSonic 630. It was extremely difficult to find, Nehru Place market is flooded with Tsonic 610 only. The 1 GB model cost me Rs 2500/-
 
eh dude , learn to search well, if you wpaln to stick with your 'i'm the only one ' stance.

your problem could have been fixed by just reinstalling the firmware :P
 
Kumar said:
Stuppid question, did you check if the hold button is set?
Click to expand...
Yes sir, those were the first steps..

greenhorn said:
eh dude , learn to search well, if you wpaln to stick with your 'i'm the only one ' stance.
your problem could have been fixed by just reinstalling the firmware :P
Click to expand...
Guess you didn't really read my post - my firmware reinstall failed.
 
greenhorn said:
whoops :ashamed: guess it is bricked then....
Click to expand...

Yep, seems so.
I have given it to the dealer though - to check for a possibility of paid repair through Transcend people. Just a shot in the dark.
 
BTW... my family affirms that sound quality and radio reception in the new Tsonic 630 is way better than it was in Tsonic 610. Thats some comfort!
 
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