Market Feedback Trouble dealing with deep_nx

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arjie

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Hello, everyone,

I bought the Corsair CX 400 that was advertised for sale in this thread. The pictures when advertised for sale looked fine, but when I received it it looked different as in these photographs. This is probably damage that occurred during shipping and I'm not claiming that the seller is trying to scam me.

However, it's obvious that the PSU is no good now because it's been buzzing and shutting my computer off. After the third or so random shutdown, my 8800 GT no longer works and I've shifted back to using my original PSU. What is the usual thing that happens when a product is damaged while in shipping? The seller seems to have declared the value at Rs. 300/- so there's no point going to the courier company. Is it usual forum policy that I have to suck it up and live with it or do I have some recourse?

The seller is also no longer responding to text messages, phone calls, or on this forum. I'm willing to settle this matter amicably in any manner possible, but I don't see how that can happen with the seller being unresponsive. I am getting rather upset because I've exhausted all avenues of communication without the slightest response. What do you suggest?

If you check my feedback profile you'll see that I've bought more fragile stuff far exceeding this in value on these forums without problems so I'm not out to screw someone out of their property.

EDIT: Aaargh, the forum crashed with that 'database error' business just when I posted and now there's a useless post lying there.
 

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It looks like someone "threw" the psu to floor or wall. :S. It has to be a shipping defect.

Guy spending that much time to take pics from different angles seldom is looking to scam. Although the side with issue is not in pics also.

@OP didnt mention anything about shipping warranty either.
 
I doubt the courier guys are that feckless to handle a PSU..
If there is a damage on PSU, even the warranty thing gets VOID...
 
Those pics look like someone has tried to force the psu open without properly unscrewing it. Please attach those pics here as well
 
m-jeri: It's true. The OP did not mention that he would take care of it if it didn't arrive in one piece. Does this mean I should have asked for this specifically? I was under the impression that this is the sort of thing you expect. You don't expect to buy something to have it delivered broken. That just feels wrong.

sudan_rulz: That's really disappointing to hear. I was hoping that I could have it repaired by them at least.

bottle: That sounds unlikely. When the package arrived, it was still sealed with the receipt on it and all. Unless DTDC is in the business of attempting to poorly steal parts of a PSU, that doesn't make sense. I would like very much to attach the images here but I've reached my 1.5 MB quota and the Manage Attachments interface doesn't have a delete button.
 
Since this has come up, I would like to share my experience with deep_nx when I bought a LCD Monitor from him.

Sale thread: http://www.techenclave.com/video-an...r-152s-15-lcd-monitor-192197.html#post1827235

Since both of us were based out of Mumbai, we struck a deal and I asked a helper from my Dad's office to pick it up from Dadar. When I got the monitor, I was surprised to see there was a big scratch/smudge (atleast 2-3 cms big) on the screen and I immediately contacted him. I also noticed that the pics which were put up on the sale thread were all with the Monitor ON and hence the scratch was not visible. He promised that he will check with his cousin (apparently it was his cousin's monitor) and called me back saying that there were no scratches on the screen at all. As far as I am concerned, it is not possible at all to have a scratch-mark over 3-4 layers of plastic and newspapers after my person got the monitor from him. Since it was a pretty low value item, I let it go and did not press this issue. But I guess I was wrong, I should have done so! Either he or his cousin was lying for sure in my case! I guess he has now removed the pics from the sale thread but would like him to show if he has any pics with the monitor turned off!
 
Oh dear, that's not very good news. I'm sorry to hear that you had trouble as well. I suppose it's a lesson to always check absolutely thoroughly before buying. It's just that all the TE members I've dealt with have been so trustworthy that I got complacent.

Does anyone think it's possible to get this repaired? The unfortunate part is that the metal is warped on the side of the case to which the circuit board is attached so I assume it's been damaged. Is there an easy way for me to test this power supply that does not involve specialized equipment? I have a digital multimeter but the problem is that the damn thing shuts off unpredictably so I don't know what to look for.
 
@OP: Do check with him..Its the responsibility of the seller that the thing he's selling / shipping reaches the destination safely with no damages...Any blemish that makes it defective inbetween the transaction is upto the risk of the seller.. So ask him to get it RMAed orelse get ur amount back..

Also, I think Pat has highlighted the clear Image of Sellers profile.
 
I have send a SMS to him today.. I will be visiting Dadar soon.

@sudan : You in Mumbai or Pune??

@Pat : Are you willing to talk with him face to face?? If yes then you can join me while I go to dadar.
 
Thank you very much for your support, all of you. I shall press Deepesh to get the PSU RMA'd or to return my money.

Chirag, I can't thank you enough for what you've offered.

--- Updated Post - Automerged ---

Hello, everyone. Deepesh sent me a text message saying he'll call me today and that he just reached Mumbai. I suppose he was out of town. That explains the lack of response, I suppose. Let's hope we can work this out.

--- Updated Post - Automerged ---

Hmm, I've just spoken to him on the phone. Apparently he was out of town and visiting TE from his phone. Now, I made a mistake while this thing was going on. Because our entire conversation about the PSU was on the phone (we used PM only once to exchange numbers), I failed to PM him when I had trouble, instead calling and text messaging and posting on the forum thread.

Anyway, I should've done that, but that, I think is a small issue. To keep everything public and avoid a misrepresentation on either side I'll keep everything in this thread and if I'm portraying something wrong I'm sure I will be corrected. In our phone conversation, Deepesh informed me that he has shipped other power supplies and never had any trouble. He says he packed this one well and it was in full working condition when he shipped it. He advises me to get it RMAd myself. When I enquired as to whether he believed he had a responsibility to get it to me, he said that he wrapped it carefully and that it was absolutely fine when he sent it.

I'd like to reiterate at this stage that I never claimed this to be a scam. But I'm definitely not happy with having received a product that isn't working. It's not nice at all.
 
Hello TE members.

I just spoke to Roshan a while back and he told me his issue. I was shocked to hear what he had to say

Later at around 4 AM in the morning when i reached Mumbai from my Shoot i saw all the missed calls and SMS from him on my Work phone. and i replied instantly @ 4 AM .

Ive been TE member since 4years now. and Dealt through lots of things as a Buyer or a Seller of different stuff.

Yes i had logged in onto TE at 1 AM .. but to only check my PM's for my Sales Threads i had "NONE" and who rechecks the thread which deal is already done ?? so i logged off soon

Roshan should have just dropped me a single PM .. instead of making a huge thread. He is a polite guy to talk too,

But when i spoke to Roshan i was deeply dissapointed that he said he has made a thread outta it without sending me a single PM.

Well maybee he was just in a hurry for a conclusion, i totally understand his issue.

To speak on it i would like to say that the pic + the scenario totally looks like something went wrong from the Inside of the PSU.

Maybee he must have faultily connected the PSU which caused the disturbance and the effect of it on the 8800GT (which could have been wrongly connected ?)

pics
By Roshan
imgur: the simple image sharer

By Me
IMG_1577.jpg picture by deep_nx - Photobucket

Obviously looks like something has gone wrong on the inside of it. If u see my thread you can see the PSU is kept in the box, after i took the pics i directly neatly packed it so that its ready to be shipped, I then put up the Address and stuff when the deal is final.

Roshan is a nice and understanding guy to talk to, So i shall advice him to try contacting "Kaizen" cause this could be an internal issue due to some Wattage or Wrong connection.
 
I can vouch for Deepesh regarding this.

He will never cheat anyone.

Also from the pictures in the sale thread it's clearly visible that Deepesh shipped it in pristine condition with great packing.

Couriers won't bother opening a freaking SMPS.

Distributors ship with worse packing than Deepesh from HQ to all branch still the things reach safe & sound.

My doubt is that Arje was curious to peek inside thus tried prying it open.

Even I always wanted to pry open a CX400 because of it's exterior design.

Apart from all that why would any good seller damage his sale stuff & risk a refund claim from a buyer lol :P
 
Those snaps look like someone tried to open up the unit using some screw driver or a similar tool. No fall or mishandling can cause that.
 
Gannu said:
Those snaps look like someone tried to open up the unit using some screw driver or a similar tool. No fall or mishandling can cause that.
Click to expand...

Also it's a Corsair.

Drops can't kill those power supplies which are built like tanks easily.
 
Why would a buyer transfer the amount to buy a PSU and then open that PSU to check whats happened in it??? 99% the buyer wont do this, risking his money. Rest 1% depends upon the person, only a noob without understanding of what warranty means and who has never dealt with computers will open a PSU.

I think both of you can have a discussion and accept who is guilty for such a condition of PSU. Dont disclose it to anyone, just close this thread once done.

--- Updated Post - Automerged ---
Udit said:
I

Apart from all that why would any good seller damage his sale stuff & risk a refund claim from a buyer lol :P
Click to expand...

Kwell.. IMO, the above is more probable, coz the seller wont return money for it. Buyer trusts the seller and transfers amount first and then gets his product. So a buyer cheating is less probable.

Note : I am not blaming either deep or roshan here..
 
Right, listen. I wasn't accusing Deepesh of trying to cheat me. That's ridiculous. My very first post on this says so and I've reiterated that more than once. The only reason I created this thread is that we had all our contact via phone (we decided price over the phone, shipping details, and bank account details) and when I tried to contact Deepesh via phone he was completely unresponsive. I should've PM'd, that's true, and I apologize for that. But that's a tiny issue.

The only accusations are directed towards me. If they are to be believed, I bought a PSU under warranty and then, in my infinite intelligence, decided to use a screwdriver to pry it open as soon as it arrived. I am not an imbecile, there are 4 screws (one covered by a sticker). So presumably Udit would have you believe that to avoid voiding warranty I took the screwdriver and bent the case out of shape. Intriguing. Here's the best part. This isn't even the first time I've bought a PSU. I bought an FSP Saga II 350 for 1.5k a year or more back. That's working just fine. Apparently my curiosity only extends to PSUs over 2k.

I'll describe what I did to connect it to the 8800 GT and you can tell me if I made a mistake and if I did and this caused the warping of the case, I'll take full responsibility. There is a connector labelled 'PCIe' coming from the PSU. I took this and plugged it into the slot. It didn't take much effort and plugged in neatly.

I trusted the seller implicitly throughout this entire business, never once accusing him of cheating me. I can understand the situation, though. I don't really have anyone on this forum to vouch for me. All I have are 15+ trouble-free interactions, most of them involving quantities of money more than this deal has needed and involving products far more fragile (and considering the idea that I apparently take things apart like an idiot, far more interesting).

It's funny. I was always the guy convincing my friends that transactions on the Internet are safe if you are dealing with trustworthy communities. So much for that.
 
deep_nx said:
Maybee he must have faultily connected the PSU which caused the disturbance and the effect of it on the 8800GT (which could have been wrongly connected ?)
Click to expand...

A bit too much don't you think? :P

No connection fault can cause that either.
 
I actually kept the packaging, so I'll upload photographs of that now. I can see that I'm not going to get any portion of my money back, so it looks like I have to eat the loss and inevitable negative feedback and, if people will still deal with me, make unboxing videos in the future.

What a joke. But that's life, eh?

Here's the photo I took. The Corsair CX400 box was placed in that sack and the extra bits of the sack were folded back on top of itself (I have the sack in between my index finger and thumb, and the folded back portion is between middle and index). The whole thing was sealed with tape. Pretty reasonable I'd think, but that's how it is. Oh and, I should add, since he's been kind enough to do so, that I have no problem with his tone or manner of speaking. All conversation has been civil.

I'll be keeping everything untouched for the next few days so if you believe that more photos will shed light on the problem here, feel free to ask.
 
A good possibility is the courier company opening the PSU. Laws have become pretty stringent after the spate of bomb attacks in Mumbai, and an "electronic box" is bound to attract attention.

Get in touch with the courier company, and ask them if any "security checking" was done in any of the transporation phase.
 
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