User Review VU 4K Premium Android TV / Experience

Guys I'm sharing my personal experience with this VU Android TV.

How it started -
I was satisfied and still having a very good experience with my 2018 model LG 4K TV, So around Jan 2019 I decided to buy another 43" LG 4K Tv to use as a display for my desktop.
Local retailer was quoting 2-3k more than online price so I thought of trying some other brand.
I visited another multibrand showroom where I side by side compared Panasonic and VU.
Instantly I decided for VU as it has got better contrast and deeper blacks though Panasonic was IPS panel.
At that time Flipkart was selling this VU TV model 43-OA for 26k and providing 1 year warranty, my local retailer was asking 28K with comprehensive 3yrs warranty.
so I purchased it this VU TV. :)

The experience -
It was a good panel but as I plugged in my desktop's HDMI cable, colors contrast and picture settings were not accurate.
Latency was good and after adjusting the picture settings I was getting unnoticeable lag with my Logitech wireless Keyboard and mouse.
Everything was working as expected though still not satisfied with color accuracy and it took me 6 months to calibrate and adjust picture settings.
Finally after approx. 6 months I was very satisfied with the display panel may be I got used to it. ;)
As I was using this as a primary display for my desktop never bothered to check other features etc. but apps were working without a lag though not the fastest.
All audio video file formats were working directly from USB drive as intended by the manufacturer. nothing more to say as I used that TV only as a display.


The Fault -

It was 11th or 12th august this year, I tried to turn it ON and it failed.:( Panel was not damaged but no display only black background with backlight.
submitted a request online and it was registered on 14th Aug. Today it's 15-10-2021 still it's not fixed. Don't know the exact dates but it's how it happened
visit 1 - So called engineer visited and tried replacing power supply board, not resolved. He told me he'll order the motherboard and it may take a week from Mumbai.

Visit 2 - Motherboard arrived, engineer tried replacing and failed, problem still persists. Then he told me it's the panel and it may take another 10 days from Mumbai.
No response after 10-12 days and he was not taking my calls.:mad: Tried calling there official support multiple times as usual they assured it 'll be fixed today. Finally got a call
and he said he is coming to pickup this TV as panel wasn't available, now they need to send it to Okhla New Delhi for repair. Ok Pickup done.

Visit 3 - Finally on 23-24th September, He arrived with the TV and it worked as expected. My service request was closed.
This time I tried playing some 4k YouTube videos as my motherboard was under RMA.
4k videos were playing very good but the moment I switched to 4k 60fps it started stuttering, absolutely unplayable. So not using it was just hanging on the wall mount.
Again on 5-6th oct I tried playing something and it failed, exactly same issue.:banghead:
Registered a request again on 6th and the engineer's technician visited this Monday and took a couple of photos of the item and said sir it may take some time as we're submitting
your request online.

I know my local retailer he's a friendly guy:), called him 4-6 times in between this 2 months time period. Yesterday I visited the showroom and he assured me a replacement, meanwhile he
provided a brand new unit to use for a week till replacement arrives. Just like some guys here he also told me it's just in your case we've not received any complaints from anyone else.
Yesterday I plugged in this new VU TV MODEL: 43PM.

Experience with this new model is even amazing (using since yesterday only).

This new TV has got a brighter panel and better viewing angles compared to my previous model also better looking with minimal bezels. Very good picture quality and contrast.
Satisfied with the display. Even tried playing 4k 60 fps from YouTube and this time it's flawless with this upgraded model. Panel is manufactured by Hisense just like previous model.
BUT WAIT :finger:
Today morning I just thought of checking the specifications of this new 43PM model and shocked !
The official specs doesn't match the actual product. I checked with AIDA64 and it has just Bluetooth 4+ not version 5 as claimed by the manufacturer.
Dual band WIFI 5Ghz is also not supported as claimed by manufacturer.
Some Amazon reviewer also wrote the same 5Ghz band not available for some Toshiba TV as claimed. what kind of fraud is this ? or am I missing something.
Even after pathetic service experience I though of trying it second time with upgraded model but seriously something like this is not Ok.
So after all this though of sharing this info and some screenshots of the TV and AIDA64.

Official Website Product link 43PM

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gourav

Disciple
When going for cheaper brands, I generally consider warranty to be nonexistent. I know there's a lot of discussion around warranty and service, but honestly, no company except Samsung and LG, have given me any satisfactory resolution.

My Nokia phone's charging port stopped working in 8 months. They said it's physical damage, didn't cover it. Once my Logitech mouse stopped working, they took it and returned saying it's working fine when it actually wasn't. My logitech speakers stopped working, they said they didn't have a replacement and refunded half the price because I didn't have invoice. At my parent's house, they got Kent water purifier. During warranty some part stopped working. They said it was not covered in warranty. Then sold AMC and when we needed it, they said the requested part was not covered in AMC.

I have numerous such experiences to the point that I mostly live with the faults if the product remains usable, or throw it out /exchange it if it's unusable. My realme phone had multiple problems in 6 months of usage. Sold it to Cashify for whatever I could get after listing the problems rather than going to the service center. Just not worth it.

I have the same Vu TV in 50" size. I also got 3-year extended warranty by paying extra 3000. But I'm fairly certain that if I ever needed it, I'll find that that 3000 was completely wasted.

After sales service in India is a joke.
 

lockhrt999

Disciple
as I plugged in my desktop's HDMI cable, colors contrast and picture settings were not accurate.
Did you enable full color range from graphics settings? By default, windows shows limited number of colours over HDMI.

Secondly, you should register a case with online consumer forum with all documents and explanation. It'll quickly sort out your issue.
 

Synth-Pop

Patron
Did you enable full color range from graphics settings? By default, windows shows limited number of colours over HDMI.

Secondly, you should register a case with online consumer forum with all documents and explanation. It'll quickly sort out your issue.
Yes I tried it and it was very accurate.

As of now there isn't any need to register a case.
Its almost resolved moreover there isn't any fraud its just that the service provided is very poor.

But what about the new model they are selling with fake specifications. This is really unfair.
 

Ninja

Disciple
Bought a Vu 32-inch tv in Jan 2018 for bedroom. It cost around 10,400 (incl all instant cashback n all) which also includes plus 2 years warranty. The installation and service/repair was supposed to be handled by Jeeves( Flipkart protect). As per the fake specification mentioned by @Nitendra Singh this TV looked smaller as compared to other 32 inch TVs, it was more like a 28 inch one. But it didn't bother me much as it was just a bedroom Tv.

It lasted till June 2020 (2.5 years), so raised complaint at Jeeves. They just replied once will get by in 2 days then didn't bother to reply. So I raised the complaint with Flipkart, they resolved it in 15 days by issuing a refund of 9,449( 30% depreciation of gross amt of invoice) from Omnitechretail. Also told to keep that Vu Tv. I repaired it locally in 500 rs as one of the led backlight strip was gone bad.
 

Synth-Pop

Patron
So finally, last Friday engineer arrived with a replacement. I was expecting a new upgraded model but NO it was the same model 43-OA.
Not a retail unit, It came in a new brown colored box and I asked if this is a new TV ?. Technician said we don't know sir, what we've got from company it's the same.
TV isn't new in anyway I've noticed some mildly faded color of plastic on rear end and a few scuffs on the frame. I can confirm it's a refurbished item but now it's working atleast.
 

sbhas2k

Adept
I currently have VU 43 inch 1080p LED tv bought somewhere last year (Cinema model with 40w Speakers). I am not happy with it as it claims to be an android TV, but the interface is so sluggish that i don't enjoy using it. Finally ended up buying a fire tv stick. Also, there didn't put any update either !!

In future, I would avoid VU and rather go for non-android or MI TV or anything else.
 

enthusiast29

Disciple
Last year in August I was also looking into buying a 43"+ 4K smart TV and had shortlisted a couple VU products there, especially the 4K cinema range was good on paper but was really hard to find, always OOS on amazon/flipkart. I waited a lot but nothing else was beating the on paper value. Finally landed upon buying Motorola 4K smart TV 43", a lot of reviews said remote going bad in a month or so (it was an issue with some initial batch I guess), I ignored that and got it. A month later remote stopped getting detected and no longer worked, the reviews were right. Thankfully Jeeves/Flipkart helped and replaced the remote within 15 days of complaint. No other issues thus far. Only thing I hate about it is that there are no updates beyond Android 9 (a couple system updates were delivered but no major android version bump) and no 5Ghz WiFi.

Now looking at VU feedback here I'm glad I didn't go for it.
 

hawk128

Disciple
Have Vu 40" FHD which was purchased mid of `16 for ~20k INR. I think bought 2-year additional warranty too
Still running as our primary TV with daily 5-6 hours of family use - Amazon stick, laptop hdmi input, PS etc. Remote went kaput a few years back.

I believe the early production batches were really good ones.
 

Synth-Pop

Patron
I currently have VU 43 inch 1080p LED tv bought somewhere last year (Cinema model with 40w Speakers). I am not happy with it as it claims to be an android TV, but the interface is so sluggish that i don't enjoy using it. Finally ended up buying a fire tv stick. Also, there didn't put any update either !!

In future, I would avoid VU and rather go for non-android or MI TV or anything else.
Yes, android interface is sluggish. I always used it as a display only for my desktop so never used android apps or other TV features. Recently only I noticed it's mediocre or underpowered processor starts panting when I try playing some 4K 60fps video from youtube. I mean it's absolutely fails to play 4k at 60fps.
Only thing which I must appreciate is the panel, just for Rs. 26-27k display is impressive specially the contrast and deep blacks though viewing angles are poor.
I compared it side by side with some panasonic 4k TV with IPS panel prices at that time for 38K.
 

Kmkaks

Disciple
Yes, android interface is sluggish. I always used it as a display only for my desktop so never used android apps or other TV features. Recently only I noticed it's mediocre or underpowered processor starts panting when I try playing some 4K 60fps video from youtube. I mean it's absolutely fails to play 4k at 60fps.
Only thing which I must appreciate is the panel, just for Rs. 26-27k display is impressive specially the contrast and deep blacks though viewing angles are poor.
I compared it side by side with some panasonic 4k TV with IPS panel prices at that time for 38K.
I went to a friends house. Saw his brother watching Netflix on a 65 inch tv and confirmed for an instant that the tv was LG led, then looked down to see VU logo.

Guess VU actually makes good panels, which is the primary thing we should consider when buying tv.
 

Synth-Pop

Patron
I went to a friends house. Saw his brother watching Netflix on a 65 inch tv and confirmed for an instant that the tv was LG led, then looked down to see VU logo.

Guess VU actually makes good panels, which is the primary thing we should consider when buying tv.
Exactly, I also compared it with my other lg 4k 43"
And it's as good as lg or even better in contrast because of VA panel.
 

i_rock098

Disciple
I went to a friends house. Saw his brother watching Netflix on a 65 inch tv and confirmed for an instant that the tv was LG led, then looked down to see VU logo.

Guess VU actually makes good panels, which is the primary thing we should consider when buying tv.

They don’t make any panels, they rebrand Hisense TV and sell it as VU TVs. 99% of cheap TVs are made either by Hisense or TCL.

Hisense is really good at making budget TVs, better than LG, Samsung, Sony and others at the price point.
 

Dinesh6252

Recruit
Yes, android interface is sluggish. I always used it as a display only for my desktop so never used android apps or other TV features. Recently only I noticed it's mediocre or underpowered processor starts panting when I try playing some 4K 60fps video from youtube. I mean it's absolutely fails to play 4k at 60fps.
Only thing which I must appreciate is the panel, just for Rs. 26-27k display is impressive specially the contrast and deep blacks though viewing angles are poor.
I compared it side by side with some panasonic 4k TV with IPS panel prices at that time for 38K.
I also have a so called Android TV . Currently using it with amazon fire tv stick. It's totally worth it.
 

Synth-Pop

Patron
I also have a so called Android TV . Currently using it with amazon fire tv stick. It's totally worth it.
Not exactly the best, but ok for the price.
This is not only with VU, some other Chinese brand TVs are also ok but they're all using minimum hardware just to barely play those 4k videos and android apps.
 

imran_chennai

Disciple
Some offtopic banter -
I believe the recent slew of smart android TV offerings is a perfect example of planned obsolescence by manufacturers.
The SoC/Mainboard of the TV is going to be a bottleneck going forward in the future.
I hope we find ways to re-use good panels as standalone TV/display if the motherboard craps out in the near future.
P.S. there are some display drivers I stumbled across when Aliexpress was an option, don't know how it has fared out in the last year.
 

rdst_1

Skilled
Some offtopic banter -
I believe the recent slew of smart android TV offerings is a perfect example of planned obsolescence by manufacturers.
The SoC/Mainboard of the TV is going to be a bottleneck going forward in the future.
I hope we find ways to re-use good panels as standalone TV/display if the motherboard craps out in the near future.
P.S. there are some display drivers I stumbled across when Aliexpress was an option, don't know how it has fared out in the last year.
Yes, if the Android board goes bad, then the TV will become unusable as well. There should be an option to not boot into Android directly so that we can bypass and run an external smart device instead in such a case. People who are using a Fire Stick or another Android Box with your Smart TV, do you get the option to boot directly to the external device.
I tried hard to find a non-smart TV but couldn't and had to buy a smart one. Thankfully, it has good enough SoC for my usage so didn't have to spend further on an external device.
 
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