Want some feedback on MTNL/Airtel services in Mumbai

[shaunak]

I am looking to change ISPs, and I am considering MTNL or Airtel.

I would appriciate some feedback on their Mumbai (Andheri) operations.

1. Do you get speeds anywhere near the promised mark?
2. Does the speed drop significantly (to the point of near in-usability) during hours of heavy load?
3. What is the customer support like?

Or anybody else have any other recommendations?

 

[raksrules]

I would strongly recommend MTNL...here's why

1. Do you get speeds anywhere near the promised mark?

Yes almost all the times you get the promised speeds and if you are one of the lucky many you can even get better speeds than what you should be getting as per your plan.
But obviously this is not your deciding factor.

2. Does the speed drop significantly (to the point of near in-usability) during hours of heavy load?

In my experience, NO, i have never found the speeds to drop, heavy or light period, always the same.

3. What is the customer support like?

To be frank, i have never contacted the CC of MTNL (but many say it is bad) since i never faced any issues. MTNL is like, get once and you may rarely have to call them to report problems.

PS: I cannot comment on Airtel as i have never used it.

 

[shaunak]

Yeah. I think I will go with MTNL.

I like their idea of not having a 'fair use' policy.

Not to mention they serve out of turn if you take a unlimited connection.