PC Peripherals Warranty of DELL products obtained in GO

House · Mar 26, 2009

Hi,
Is there a difference in the warranty from DELL if the item we get are got from a Group Order (GO)?
Can we still claim for the warranty if any defects from DELL directly or do we need to go through the person who managed the GO?

Pratik.Sampat · Mar 26, 2009

You need to directly interact with Dell. Once you receive your Order dealers job is done..Than if you have issues with Dell monitor speak to Dell directly

apextwin146 · Mar 26, 2009

I am not really sure abt this but in order to claim warranty the bill should be in your name too

Pratik.Sampat · Mar 26, 2009

apextwin146 said:
I am not really sure abt this but in order to claim warranty the bill should be in your name too

Obviously in GO bill will be under the buyer's name.

hyeah:

HailStonE · Mar 26, 2009

I think DELL warranty is linked to Serial No of the LCD.... You need to mention the serial no. along with the complaint & they will check if its under warranty or not...

Much like Seagate HDD's...

House · Mar 26, 2009

Thanks for the info. So i guess in case we get a second hand monitor also the same would apply if the warranty period is still not completed?

Has anyone here interacted with DELL (item got through GO or Seconds) for the same?

House · Mar 28, 2009

No one here has any info on this?

zanderzone · Mar 28, 2009

House said:
Thanks for the info. So i guess in case we get a second hand monitor also the same would apply if the warranty period is still not completed?

Has anyone here interacted with DELL (item got through GO or Seconds) for the same?

Does your monitor has a Service Tag Number on the back side. It'll be written on a sticker. If it's there, don't even need a bill

rapt0r · Mar 28, 2009

I think only laptop's needs the bill to be on the owner's name and when u buy second hand you transfer the ownership and warranty . For monitors and accessories only the order number is needed. I ma not 100% sure .