Storage Solutions wd aaks 640 : how long do i have ...

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hi, i know it has 5 year warranty. what i want to know is can i rma now or do i have to wait until it 'dies'.

prob is i don't have a hdd large enuf to back up everything.
 
It depends on the availability of replacement drives. Yours is a 640GB, might be hard to get them. Do keep checking them. Its 15 days/2 weeks. Also do mail the WD fellas.
 
#vivek.krishnan , He has already sent the HDD for RMA, jus worried that it takes time.

PoBoy said:
how long does the wd rma take, on average ? sent hdd on 26th jan, nothing yet.
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#PoBoy, Just so u know I RMA'd 2 Seagate HDDs on the same day got 1 within 4 days and the other is not in stock which is why it is being delayed.
 
25 days since I sent the hdd, no replacement yet. All I get is :

> Kindly wait your case has been escalated to the concern department to ship

> the replacement drive.

>

> The replacement drive should be shipped to you shortly.

>
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26 days after i sent the hdd, wd rma status shows :

Pickup failed No delivery scheduled

...

Our attempt to pick up your defective product failed. We will attempt a second pickup on the next business day in the same time slot.

...

We have not scheduled a delivery of your replacement product.
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!
 
Nope.

Thank you for your reply.

We truly apologies for the inconvenience the issue caused to you.

As the drive is not in stock in our warehouse hence we are facing difficulty in shipping the replacement drive to you.

Kindly wait once we receive the drives in stock the drive will be shipped to you shortly.

If you have any further questions, please reply to this email and we will be happy to assist you further.

Sincerely,

P k C
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dated 13th Mar.
 
It is now eight weeks since I returned the hard disk. No replacement sent yet.

Seems a bit strange that " the drive is not in stock in our warehouse " even after eight weeks. WD can just keep on repeating that till the warranty period expires !?
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any suggestions ? what do I do ?
 
10 weeks, no replacement ! Anyone RMAed a AAKS 640 in the last few months ?

This is to inform you that we have forwarded your case to our warehouse team to ship a alternative model as a replacement.

Kindly wait the drive should be shipped to you shortly.
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(on 27th Mar)
 
just received a new 1TB EARX. Can WD send a green hdd as replacement for blue (aaks) ?

how good/bad are EARX ?
 
PoBoy said:
just received a new 1TB EARX. Can WD send a green hdd as replacement for blue (aaks) ?

how good/bad are EARX ?
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No idea about EARX buddy.

But 70 days for a replacement !
<


That is just too much but they have gone through hell in Thailand.

That could have affected the whole RMA process OR is this the norm for WD ?
 
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