Total amount you are putting in totality on various offerings available by bank . In simpler words the total value you have in fixed deposit's + Bank balance + mutual funds + any investment products + the Balance of any existing loan .Sorry for the dumb question but what is this relationship value thing??
Citi's Service was good at least till 2011 when i last had a account with them . Till date i have never experienced such quick turn around times . It was one of my first Bank account but they increased minimum balance from 10k to 20k and then to 200k which i couldn't maintain