Need some advice Has anyone dealt with Wildcraft for replacement. They are refusing replacement of a bag that had manufacturing defect and was submitted to their center within 2 days of receipt from the seller. The bag was not used and even tag not removed.
Details-
I bought Wildcraft camera backpack pro from Jabong under a deal. On receipt I found that it had manufacturing defect as none of the inner velcro sections were sticking to the walls, thus making it impossible to use.
I checked with Jabong they did not had the bag in stock. At the earliest opportunity(within 2 days) I submitted the bag to wildcraft center. After 15 days, I was told a replacement is arranged. However I was amazed to find that the replacement piece was an open, display piece and was 2 years old manufactured. I refused to accept.
Later I was asked to return it to Jabong if I need replacement and Wildcraft will only entertain repair. This was despite me sharing the fact that the bag was unsued and was with me only for a day.
So all in all, the brand is asking me that they will only repair. Otherwise I should submit it to the reseller if I need replacement. Is that how it should be ?
Details-
I bought Wildcraft camera backpack pro from Jabong under a deal. On receipt I found that it had manufacturing defect as none of the inner velcro sections were sticking to the walls, thus making it impossible to use.
I checked with Jabong they did not had the bag in stock. At the earliest opportunity(within 2 days) I submitted the bag to wildcraft center. After 15 days, I was told a replacement is arranged. However I was amazed to find that the replacement piece was an open, display piece and was 2 years old manufactured. I refused to accept.
Later I was asked to return it to Jabong if I need replacement and Wildcraft will only entertain repair. This was despite me sharing the fact that the bag was unsued and was with me only for a day.
So all in all, the brand is asking me that they will only repair. Otherwise I should submit it to the reseller if I need replacement. Is that how it should be ?