Jasku
Herald
Guys,
I wanted to share my feedback with Xiaomi after sales unit here Chennai. The MI3 bought last August, still under warranty was giving some trouble and it wouldn't charge. So looked up the service centers in Chennai and went to-
AP Technologies
Address：Shop No.5 Ceebros Complex, Old No.45, New No.39, Montieth Road, Egmore, Chennai - 600008
They said they had to change the USB board which isnt covered under warranty and had to be paid for, the bill would amount to Rs.2000. This is just pathetic, I don't understand why the USB board isn't covered under warranty and how a phone that costed me Rs.13000 needs a USB board change in less than a year close to 20% of the phone's cost. I have since posted this query on their Facebook and Twitter pages, its been over 24 hours no one has bothered to respond.
I understand this is a franchise center, they lady at the counter was rude and there were at-least 10-15 people with the same USB charging issue. I have recommended Xiaomi products to my colleagues, about 4-5 of own them purely on my recommendation, but this experience and their warranty policy, really warrants a rethink on Xiaomi products.
I wanted to share this to caution all of you before taking the plunge with Xiaomi products, also if anyone has had similar experience, please do let us know.
I wanted to share my feedback with Xiaomi after sales unit here Chennai. The MI3 bought last August, still under warranty was giving some trouble and it wouldn't charge. So looked up the service centers in Chennai and went to-
AP Technologies
Address：Shop No.5 Ceebros Complex, Old No.45, New No.39, Montieth Road, Egmore, Chennai - 600008
They said they had to change the USB board which isnt covered under warranty and had to be paid for, the bill would amount to Rs.2000. This is just pathetic, I don't understand why the USB board isn't covered under warranty and how a phone that costed me Rs.13000 needs a USB board change in less than a year close to 20% of the phone's cost. I have since posted this query on their Facebook and Twitter pages, its been over 24 hours no one has bothered to respond.
I understand this is a franchise center, they lady at the counter was rude and there were at-least 10-15 people with the same USB charging issue. I have recommended Xiaomi products to my colleagues, about 4-5 of own them purely on my recommendation, but this experience and their warranty policy, really warrants a rethink on Xiaomi products.
I wanted to share this to caution all of you before taking the plunge with Xiaomi products, also if anyone has had similar experience, please do let us know.
