Was going through their warranty policy on their site:
We not only offer you a complete nationwide service, but have also established numerous service sites around the world. So, when you are looking for service, you can always refer to the Service Center to receive our immediate support.
Register your product model via the Member site. If you are not yet an ASUS member, register at http://member.asus.com/member/join_member_01.aspx.
International Service Network Procedure:
Please follow the procedure below for service enquiries outside the original country of purchase:
- Step 1: Check your warranty card content to confirm the warranty term and warranty period.
- Step 2:Contact the service hotline for trouble shooting and return process.
Find ASUS International Service hotline in your country
- Step 3:Have your Eee PAD Warranty Card, purchase receipt or docket ready (if you do not have them beside you, we will use the Eee PAD's original shipping date as your purchase date).
- Step 4:Please back-up all data in your hard disk (ASUS International Service is not liable for any data loss incurred during the service). ASUS is solely responsible for service and examination. We apologize for not providing any forms of data recovery or back-up solution in the process of servicing.
- Step 5: Finally, you can choose between deliver the Eee PAD to site by yourself or pay for a postage delivery. For some countries, we will arrange forwarder to pick up your Eee PAD to repair center. Please contact hotline for more details.
