Storage Solutions HDD Health Report: Crystal Disk Info, HD Tune, WD-Data Lifeguard Diagnostics.. pls help

[alive hunter]

WD TB Blue - 5 months old.
Following are the HDD Health Report: Crystal Disk Info, HD Tune, WesternDigital - Data Lifeguard Diagnostics
Pls suggest.

Issue: Win7 sometimes started working slow, and then it gets stuct up in safe mode at "CLASSNPN.SYS".
Tried installing fresh Win7.. worked fine for sometime but then started with the same issue.
SO i did the health check.

Crystal Disk Info:

HD Tune :

WesternDigital - Data Lifeguard Diagnostics

 

[eternoMind]

Sectors on your hard drive are going bad/corrupt. RMA this drive as soon as you can after taking a backup of important data.

 

[DK _WD]

Hi Alive Hunter,

I am sorry to hear about it. As per eternoMind post, I agree with him. Based on the Data Lifeguard Diagnostic utility test result, the HDD has bad sectors. If it’s a hardware issue and the HDD is still under warranty, I suggest you to proceed for an RMA. For RMA service, you may refer to the link below.

http://wdc.custhelp.com/app/answers/detail/a_id/8 .

For more information about warranty support, you may visit to http://support.wdc.com/warranty/policy.asp?wdc_lang=en .

Hope it helps.

 

[alive hunter]

can someone help me with the details of WD 1TB:
1. WD10EZEX-08RKKA0
2. WD10EZEX-00ZF5A0

whts the difference between these 2 HDD?

 

[Crazy_Eddy]

None. Only the first part (WD10EZEX) is the model code. The latter looks like some sort of batch code.

 

[alive hunter]

None. Only the first part (WD10EZEX) is the model code. The latter looks like some sort of batch code.

got the answer for a WD rep :

" There should be no difference between these two particular HDDs.
As you can see they are the same model number WD10EZEX, the second part of that - the suffix signifies the manufacturing batch number.
So basically the only difference is that these 2 HDDs come from different batches of production. "

 

[alive hunter]

Hi Alive Hunter,

I am sorry to hear about it. As per eternoMind post, I agree with him. Based on the Data Lifeguard Diagnostic utility test result, the HDD has bad sectors. If it’s a hardware issue and the HDD is still under warranty, I suggest you to proceed for an RMA. For RMA service, you may refer to the link below.

http://wdc.custhelp.com/app/answers/detail/a_id/8 .

For more information about warranty support, you may visit to http://support.wdc.com/warranty/policy.asp?wdc_lang=en .

Hope it helps.

Thanks for your reply..
I more question wanted to know ...

My replacement HDD is already in process .. but jus wanted to now .. whether WD will replace my HDD with a NEW HDD or a refurbished HDD ?

 

[nRiTeCh]

Sometime you may get lucky that wd wont pickup your faulty drive and still give you a refurbished or new drive. So keep your fingers crossed. It doesnt matter if refurbished or new.

 

[DK _WD]

Thanks for your reply..
I more question wanted to know ...

My replacement HDD is already in process .. but jus wanted to now .. whether WD will replace my HDD with a NEW HDD or a refurbished HDD ?

Hi alive hunter,

For more information about replacement drive, you may visit to Warranty & RMA Services link at http://support.wdc.com/warranty/policy.asp?wdc_lang=en#recertifiedproducts .

Thanks.

 

[alive hunter]

got my RMA replacement yesterday ... Fedex sucks.. it parcel was suppose to be an overnight delivery .. but was deleivered after 2 days...

anyways ..
heres the helath status of my new HDD.
one this I am not sure is .. is this HDD new or refurbished???

 

[nRiTeCh]

As for Seagate whose hdd sticker says "Recertified product" does any such thing also says on replaced WD drives??

 

[chetansha]

As for Seagate whose hdd sticker says "Recertified product" does any such thing also says on replaced WD drives??

Yes

 

[alive hunter]

I have seen Samsung Drivers.. with lazer etching "Refurbished"[DOUBLEPOST=1417116543][/DOUBLEPOST]nothing of that sort on WD HDD...!!!