Where do you live? Their address on my package says Gurgaon Delhi NCR wala and the customer contact details is the same as the above. Do you still have their mail contact? If yes post pls.sennheise cx180 earphone gone dead in left side. mailed them and they asked me to mail the headphones back to them to their bangalore service center. did that and they mailed a new pair back. whole process took one week