Last month we got a new laptop from Amazon during the offer time.
The offer was Back to College and so we took the Rs999 one year extended warranty offer.
Got in touch with Dell Promotion team . They took the details - Invoice, Adhaar etc and then registered us and ask for payment through their gift promotion thing.
We made the payment and payment went through. TAT was 21 days. Today is over 21 days almost 25 day. I have been calling Dell from last few days as to get an update as to why our extended warranty has not been updated yet. It has been quite some time already and All I am getting is transferred from Customer Care - Sales---Warranty- Hardware---Offers and this is continuously going on from 4-5 days. No one has been able to help me.
" Sir, We are from Hardware team let me transfer you to Offer Team" and this just goes.
One lady from Offers team very rudely said -there was no extended warranty offer and only headset and that almost came close to calling me a Liar.
I have very proof of my conversation with Dells Offer team - Ticket no, My registration of warranty approval no. and it was there in their system too Because the Hardware lady even confirmed she can see I had already provided all the details.
After finally long discussion I was told that issue will be escalated and that supervisor will call me in 2 hrs. that was almost 5 hrs ago and still no call.
I cannot believe this is the state of customer care.
We avoid buying many other (Chinese and some Taiwanese) brands just for customer service even though same specs stuff is available for much cheaper on other brands and this is what we get.
Can somebody guide me what should be my next step? Is there any way I can get email of Head of Dell. I tried to look for it on Google but could not find it.
Thanks.
The offer was Back to College and so we took the Rs999 one year extended warranty offer.
Got in touch with Dell Promotion team . They took the details - Invoice, Adhaar etc and then registered us and ask for payment through their gift promotion thing.
We made the payment and payment went through. TAT was 21 days. Today is over 21 days almost 25 day. I have been calling Dell from last few days as to get an update as to why our extended warranty has not been updated yet. It has been quite some time already and All I am getting is transferred from Customer Care - Sales---Warranty- Hardware---Offers and this is continuously going on from 4-5 days. No one has been able to help me.
" Sir, We are from Hardware team let me transfer you to Offer Team" and this just goes.
One lady from Offers team very rudely said -there was no extended warranty offer and only headset and that almost came close to calling me a Liar.
I have very proof of my conversation with Dells Offer team - Ticket no, My registration of warranty approval no. and it was there in their system too Because the Hardware lady even confirmed she can see I had already provided all the details.
After finally long discussion I was told that issue will be escalated and that supervisor will call me in 2 hrs. that was almost 5 hrs ago and still no call.
I cannot believe this is the state of customer care.
We avoid buying many other (Chinese and some Taiwanese) brands just for customer service even though same specs stuff is available for much cheaper on other brands and this is what we get.
Can somebody guide me what should be my next step? Is there any way I can get email of Head of Dell. I tried to look for it on Google but could not find it.
Thanks.