Laptops Laptop gets stuck and does not respond at all

Dhanush said:
Have you tried on safe mode?
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yes no crash happened in safe mode so far
StygianClaw said:
When you say you reinstalled the drivers, do you mean both AMD and Nvidia? Because, the AMD GPU driver in your screenshot is very old. Are you using the ones from the Lenovo driver page for your laptop?

If so, use the latest versions directly from AMD (Adrenalin 24.9.1) and Nvidia (GeForce 576.02) instead.
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my nvidia drivers are updated but cant update amd
every time i try to update this error shows up
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rakeshgupta said:
Boot with a Linux USB device and check with various hardware information tools available.
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actually i have never used linux os
but will try it now and update any error shows up
 
Swaroop M said:
my nvidia drivers are updated but cant update amd
every time i try to update this error shows up
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1. Ensure your laptop is in Hybrid mode and not discrete mode in BIOS or Lenovo Vantage.
2. Disconnect your Laptop from the internet.
3. Uninstall the existing AMD drivers completely.
4. Go to device manager and see display adapters. If it shows AMD Radeon Graphics, right click and uninstall drivers (Select the checkbox for "Attempt to remove these driver for this device").
5. Right click and scan for hardware changes. It should show Basic display adapter instead of AMD Radeon.
6. Now try installing the drivers you downloaded from AMD.
7. Reconnect to Internet

This should work. I have a Legion 5 Pro with Ryzen 5800H and RTX 3060. These are the drivers I currently use. I'm on the latest version of Windows 11 (Build 26100.3915).
 
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