Basically my syrotech ont is not working in my network. The pos light keeps on blinking red. So my isp gave me his ont and took my ont for testing. Mine is working at his home and his ont is working in my home but still my ont is not working in my network. What could be the reason?
I donât think based on your info even God knows why it isnât working.
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Clean your fiber connectors.
Sorry about that. Can you point on what details should i share?
What we have tried :
Fibre cleaning,That small box cleaned, connection strength checked( falls in the correct range), reconfigured my ont
Whatâs happening:
When my ont is connected in my network, PON is blinking in red. My ont is working in my isp home but not in my home . My isp ont is also working when connected in my home .
Could it be mac address blocked?
Tried that. Didnât work
Itâs likely related to the fiber connector, the pon led blinks red even when you have no connector.
So itâs probably not related to your account or device id or mac address or anything software related.
If the connectors are clean on both sides, then itâs an alignment mismatch between those two specific connectors (cable and device).
You could try replacing the fiber cable itself, maybe a different cable will fit better.
It was working properly and suddenly stopped. Still by isp router is working. doesnât that rule out connection issue ?
It does rule out alignment mismatch thatâs for sure. Have you tried resetting the ONT and re-configuring?
Is the networking gear you are using same as that of the friend ? I mean switches devices etc. Try to limit the variables and see.
Yes tried it. Didnât work
Mine is syrotech, it was working properly for 3 years on my network and still works in my isp home.My isp ont is genexis
Does the same led blink red when thereâs no fiber connected?
If youâre able to measure signal strength at both locations and theyâre different, then you can probably theorize that it might be unique combination of firmware and hardware where your ont needs a certain signal strength thatâs no longer available at your location while the other ont (even though itâs the same model, it could be a different firmware or hardware revision) has less stringent requirements.
In my experience with fiber, thereâs no advanced logic or complex variables with a blinking red pon led, itâs always a connection issue.
But I havenât used the brand you mentioned, just Huawei and Nokia, both with Airtel.
Wait, clarify something here.
Your syrotech works at another location but not yours. yes?
The genesis works in both locations, yes?
Itâs just these two ontâs that youâre talking about? Thereâs not a third ont or two syrotechs or something?
One syrotech and one genesis?
There is a high possibility of configuration issues at your ISP end then.
Could you rule out one more thing - The signal strength of the fiber cable - You can check on the ONTs with the same fiber cables on your network and of the ISP. This will rule out the possibility of power issues.
Yes two modems. Syrotech (mine), genesis(ispâs).
Genesis works in my home, syrotech doesnât work in my home. Syrotech works in my ispâs home
Checked signal strength at my end and it was within the recommended range
some findings
Associated Clients
MAC Address Packets Sent Packets Received Send Rate (Mbps) RSSI (dBm) Power Saving Expired Time (sec)
be:bc:cf:32:e3:17 182 625 702 -56 no 294
6e:35:7a:ad:95:b6 2789 4086 780 -39 no 300
Send and Recv
Interface Receive Send
Packets Bytes Errors Dropped Packets Bytes Errors Dropped
SSID1 7633 1526519 0 0 6636 2243206 0 3
SSID5 6 930 0 0 22 6654 0 0
FEC Capacity Support
FEC Upstream Status Disable
FEC Downstream Status Disable
Encrypt Mode Disable
Laser Device Info
Tx Power -inf dBm
Rx Power -13.979400 dBm
Temperature 31.289063 â
Voltage 3.309900 V
Bias Current 7.140000 mA
Link Performance Info
Tx Bytes 0
Rx Bytes 5639686
Tx Frame 0
Rx Frame 59353
Tx Unicast Frame 0
Rx Unicast Frame 126
Tx Multicast Frame 0
Rx Multicast Frame 35697
Tx Broadcast Frame 0
Rx Broadcast Frame 23530
Rx FEC Error Frame 0
Rx HEC Error Frame 0
Tx Lose Frame 0
Tx PAUSE Control Frame 0
Rx PAUSE Control Frame 0
What is âmy ispâs homeâ ? You mean your friendâs home.
isp(frnd) took my modem for testing and said it worked in his home
Why are you calling your friend âispâ? You mean your friend is also the local ISP operator in which case his home has ISP equipment through which the net service is provided? If yes then you cannot compare his home setup to yours because yours is typical home user setup.