This first part happened 1 month ago, i wasnt here at the time, so posting both parts in the same post.
Part 1:
So i bought the Moto G84 5 days after launch from an authorized Motorola offline store.
Never had a drop [in fact i havent dropped my phones ONCE since 2016]. Not even a scratch.
Here’s Proof : A.png
Anyway, i went to their service centre. They said that despite having no hardware issues, since this model hasnt show green lines elsewhere, its my burden to fix the display and bear the cost. Rs 6500+ labor.
So im just gonna have to accept their bs and pay because THEIR PHONE is having issues NOT caused by me?
Other brands like Oneplus and Vivo and Oppo replace screens for 3 years for free no less. Even out of warranty.
When i told them this calmly, they said then post a complaint. And told me to wait outside. I saw them smirking and laughing while prepping the document. Liek theey know nothigns gonna happen.
I will try to file a consumer grievance online [but my phone number isnt being verified for some reason so i cant seem to do that either]. But i have been a Moto fan since 2014. Between the OG Moto G, X Play, One Fusion plus and even 2 NEW phones just this year, i bought me and my parents about 15 Moto phones in 11 years. Plus other lenovo stuff like tabs and laptops.
So to save 6500 rs of price, they lost 3 loyal customers and about 20x times of that price in future sales to other brands.
Now i know to stick to LCD phones no matter how shit the phone is, and preferably from brands like Vivo which does do better.
In fact, this time is my 2nd time dealing with Moto support and they were just as shit back in 2016. Refused to replace a defective part despite being INSIDE warranty. But i sill bought more. My mistake. But no more.
—————————————————————————–
Part 2:
Well first, India’s consumer forum is absolute shit itself. They just closed the case from their side after just hearing from Motorola.
At this point, i resigned to the fact that id need to use this for one more year at least before buying a new phone.
The very next week, Android 15 update dropped. And to my surprise, the green line issue fixed itself!!! I was happy!
For exactly 2 days.
3rd day post A15 update, the phone stopped taking charge. Even stopped recognizing a charger connecting at all. And the 1 percent time it did start taking charge, it was like 10% an hour. on either a 18W or a 33W charger.
Went to another service center.
They said they would fix it, it will take 3 days. And cost 1800+ rs. Well i agreed, if the charge issue is fixed, at least i can use it, since the green line was gone!
Next day the guy called, its fixed. Come and take it. I went, brought 2 of my chargers, and nothing. Neither charger is giving it charge.
Then he kept it for 5 more days. total over 7 days at that point. Tried again. Nothing.
They said they cant fix the product. I had to pay 200 rs for his work. waste of money.
Authorized Motorola service center in a MAJOR indian city told me its easier to and better to buy an new phone than to fix a charging port.
here’s the phone by the way: A — Postimages ZERO scratches, much less falls.
I decided to order a Vivo T4x, the home’s first ever non Motorola since we started using smartphones in 2014.
But wait, it didnt stop yet.
all this was till yesterday.
Today morning, the phone’s MICROPHONE stopped working and the green line came back, flickering on and off. And of course it charges like 10% of the time, that too very slow.
Like im so done with this garbage of a company. I have NEVER had ANY device, electronic or otherwise, that gave me this much trouble, despite me never mishandling it.
Never again, Motorola/Lenovo. May your Suits, engineers, factory workers all rot in hell
