Pathetic AXIS bank kyc process

I’m trying to do digital kyc and be it app or web I”m always greeted with this error

Ignore the Update address part as I dont weant to change the address yet after cliking next the error is presented.

Anyone with Axis savings/salary account ever got digital kyc done successfully?

Dont advise me to visit their branch as this digital thing should work as intended and thats the moto of it to avoid those needless queues in bank branches.

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I tried and gave up, got an email saying KYC needed, blah blah, account deactivate if no kyc blah blah. This was a few months back

Did not follow up after that, my account still works