PC Peripherals About Razer Warranty Period..

[utsav]

@Gannu any updates regarding your case?

 

[Gannu]

Oh well, there have been no advancements in my case. Was just running around in circles with mails sent to both Tirupati's RMA department and Razer US Support. They wanted me to wait for a while. Until I decided to send one last mail to Tirupati asking them to expedite this instance and give me a quick solution. They might have cross-checked the serial number of the mouse with their database and found that this wasn't imported by them (possibly the other retailer then). So they responded saying that they cannot do anything and marked a copy of that mail to a business devpt. executive for Razer. He contacted me over phone sometime back asking me to check the import sticker on the box. Since I am at work, I have asked him to send me a mail (and he promptly did) so that I could get back home, check the required details on the box and let him know later.

Too bad the replacement is taking a while. Fortunately I am not playing any game using the mouse for over a week so it hasn't been a hassle by far.

 

[vivacious_tg]

^^ samething is happenning with me as well. After providing all details requested by them they are still to give any proper reply.
Perhaps your mouse has been imported by Acro Engineering, Delhi. I have sent a email today and asked for some concrete reply on how to go about RMA.

 

[hector19]

Guys, i have a 2.5 year old Razer Lycosa keyboard .

it has got multiple problem like non-responsive keys & backlight problem . since the warranty period is expired & i dont have the invoice either, what should i do ?

 

[mjumrani]

Here is the conversation I had with them. Hope this helps in some way.

Hi
I own a Deathadder 3.5G mouse which I bought in New Delhi, India. I am currently in Pune, India.
The mouse is not functioning properly, the left click randomly sends double click signals to the PC after a single click, and this has started to become more and more frequent.
Can you please give the service center details for New Delhi and Pune.
Also I was unable to locate the invoice for the mice and I might have lost it. What do you advise I do? (I had registered this mouse on razerzone)

Hello,
We are sorry that you are having some trouble with one of our products. In order to better assist you, can you supply and or confirm some of the following information for us. (Yea, sorry this is somewhat of a generic response to your problem. But we find that by confirming these questions it helps us solve your problem a bit quicker.)

Please try the following:
1. Disconnect all other USB devices from your computer and plug your device into another USB slot than it is currently using. Does this make any difference?
2. Try your product on another computer system. Does the device work on the other system?
3. Uninstall the drivers, restart your computer. Then try the device with no drivers installed. Is there any difference in the problem?

Also can you please provide us with the following information:
1. What is the driver and/or firmware version installed for your Razer device? The driver and firmware version for your Razer device can be found in the Razer Configurator software. This can be under the Lighting and Maintenance tab or directly on the Razer Configurator.
2. What operating system is being used and is a 32 or 64 bit system?
3. Does the problem occur in only a specific application or does the problem occur in all operating environments?

Hi
The answers to the questions are as follows,

1. Tried at 2 different USB ports. Problem is still there.
2. Tried on laptop. Problem is still there.
3. Reinstalled driver version 2.0, problem still there

1. Driver v2.0. Firmware v2.13
2. OS is Windows Seven Ultimate x64
3. The problem does not seem application specific. I have noticed it while gaming as well as during general browsing on the PC (windows explorer, firefox, etc), thus in all operating environments.

Please let me know if any other information is required.

Hello,
Please try exchanging the product with the retailer / distributor directly. Retailers have been informed they should handle the customer RMA/Exchange process. Shipping logistics are handled by the local distributors, so going to the retailer will be the quickest and easiest way to obtain an exchange.

How long is the warranty on Razer Deathadder 3.5G in India?

Hello,
The warranty lasts for 2 years.

I talked to a distributor.
He said its only 1 year.
What should I do?

Hello,

We are sorry it sounds like your product may be in need of an exchange. If you purchased your unit outside the USA or Canada, your reseller can assist you with any exchange. If you purchased the unit within the USA or Canada and are unable to get an exchange with your reseller, please supply us with the following information and we will further assist you with your exchange. Additional Instructions will be provided via email once your information is received and verified.

Full Name:
E-Mail Address:
Phone:
Return Mailing Address:
City:
State/Province:
Postal (Zip) Code:
Country:

Model name/style/color
Serial No (S/N): (it does not start with RZ; that is the model number)

Product No.:

Place of Purchase:

Date of Purchase:

Proof of Purchase: (Please note a proof of purchase would be a scanned copy of a purchase receipt/invoice or your Razerzone order #)

I bought my deathadder 3.5G from India and I am in India right now.
The reseller is saying that the warranty is only 1 year while you are saying its 2.
What do I do now?

Hello,

If the reseller is unable to assist you with an exchange, please supply us with the following information and we will further assist you with your exchange. Additional Instructions will be provided via email once your information is received and verified.

Full Name:
E-Mail Address:
Phone:
Return Mailing Address:
City:
State/Province:
Postal (Zip) Code:
Country:

Model name/style/color
Serial No (S/N): (it does not start with RZ; that is the model number)

Product No.:

Place of Purchase:

Date of Purchase:

Proof of Purchase: (Please note a proof of purchase would be a scanned copy of a purchase receipt/invoice or your Razerzone order #)

Then I sent them the required details and nothing extra.

Hello,

We apologize for the problems you have had with your Razer Product. In lieu of having to return the product for an exchange you can simply supply a picture of the unit showing the cut USB cord/audio connector and the serial number of the unit. Once we have the picture we can send out a replacement product for you. You should be able to cut the cord with a standard pair of scissors. Please be sure to show the cut USB cord/audio connector and the serial number in the same picture whenever possible.

We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. We just thought sending the picture would make things a bit easier and quicker for you.

Please let us know your choice and reply back to with the photo and include a copy to tpsupport_sg@razerzone.com or let us know if you would prefer the traditional RMA number.

Note:
Do NOT reply or send the pictures directly to tpsupport_sg@razerzone.com only as that email address is only used as a back up for pictures. No response will be expected from that email address.

Photograph tips:

- Use the camera in the close up/macro mode if your camera has one.
- Lighting is key in any photograph. You may want to try the picture with the flash on and off to see what offers the best results.
- Use other light sources if need be.
- Different camera angles on the unit may result in a clearer picture.
- We have seen acceptable pictures from a cell phone, but some just do not have the quality needed.

Hi

I will cut the cord and send you the pictures as requested in a day or two.

How long will it take for the replacement deathadder to reach me in India?

It will roughly take about 3 to 5 working days for the order to be processed and shipped out, once the pictures are verified.

Hi.

I gave cut the wire and have attached the picture as requested.
Please send the replacement as soon as you can.
Please do mention, very clearly, that the item being sent is a replacement product under warranty.
Here are my address and contact details, just in case you need them again.

Hello,

Thanks for sending in the pictures. Your replacement product should leave our warehouse within 1-3 business days. For items sent within the United States you will receive an email with the tracking number as soon as the unit is shipped. International items may not feature a tracking number and therefore you will not receive a tracking number once the unit ships. International orders usually arrive within 1-2 weeks of shipping but can take longer. Demand and inventory may occasionally delay the shipment of your product, please pardon our delay should this happen. Please feel free to contact us with any questions.

Thanks for your time and your support of Razer. We apologize for the troubles and trust you will be enjoying your replacement product very soon.

Hi.

You have mentioned here that it might take 1-2 weeks for delivery.

In your last response I was told it is 3-5 days.

Please confirm which one it is.

Hello,

"It will roughly take about 3 to 5 working days for the order to be processed and shipped out [of our warehouse]." It may take longer depending on the actual mail carrier for actual delivery though.