Right. But the installation people had already clipped the wires by then and started removing the switch box by themselves. I should have still stopped it but what can I do now. I guess others should be more alert of this. Surely the ACT representative should have talked in detail about the work involved, I never thought they'd go this far in free installation
Anyway I did mail the nodal authority though it seems they are off on weekends. I hope I can get connection given through another backend, since many in Delhi are getting good connection through ACT. The problem seems to be with Tata.
That's strange. They did a pretty neat and quick job of installing the ONT and routing the Cat 6 at my place in Delhi, as well as a friend's place, although I did supervise every bit of it including the drilling. And I had it connected via a plug to a separate socket in my balcony. Maybe they wanted to connect it directly to the line at yours, as they might have encountered users knowingly or unknowingly switching off the supply to the shared ONT!
Also, you might have to remind them of the 100/- power discount for the first couple of bills or so, as they tend to forget including it in the normal billing.
Hope your speed issue gets sorted, as I've encountered decent speeds with them even to international servers and with actual downloads, not just speedtest.