Amazon.com shopping tip

saggyN73

Recruit
I recently purchased few items from Amazon.com as got good deal on them including. Purchase process went smooth, except I got an email after couple of days from Aramex courier company.
They said KYC proof I had attached is not good enough for them.
Let me explain, when you order stuff from Amazon.com, you need to attach some KYC proof for customs clearance. Only acceptable documents are Aadhar, PAN, Voter Card and Passport.
I had attached my Aadhar card as KYC document. But Aramex rejected it saying "Delivery address is not matching with address on KYC document".
Now, tell me, are we supposed to update our address on these 4 important legal documents, just because we want delivery at different address? Obviously not, our delivery address can be anything.
But apparently, it's not allowed and I learned it hard way. I contacted Amazon support first and informed them the issue, but they asked me to contact courier service i.e. Aramex.
So next day (according to Indian working hours), I called up them and explained my trivia and after lot of convincing, they agreed to accept my Rental Agreement which reflects Delivery Address as KYC proof and requested me to send it. So I obliged and sent them in next hour, however it took 3-4 days and everyday follow-up, just to analyze the document and get it accepted as KYC proof. All this time my courier was put on hold. Meanwhile, I got frustrated and I tried contacting Amazon to cancel the order and to place new order, so that I can place new order at address as same as Aadhar card, but did not succeed as order was in shipped status and cancellation was not allowed. Then after 7-8 days, my shipment finally started rolling and got it delivered after another 3-4 days. So delivery process which would have been completed in 5-6 days, took more than 10 days due to KYC issue.
So my Amazon.com shopping tip would be: always use the address same as KYC document as Delivery Address, otherwise expect 5-7 days delay, follow-up with courier and headache.
Happy Shopping
 
Saw the same issue with DHL when I exchanged my Singapore air miles for a Google Nest speaker.

Fedex delivered my stuff from amazon.com though without any issues with KYC back in 2019. Dunno the situation now.

On the other hand I buy my vaping supplies from fasttech.com which is based out of Singapore.

Those are usually delivered by SingPost/IndiaPost combo and I didn't have to do anything w.r.t. KYC. Last delivery was in Jan 2021.
 

chetansha

Skilled
Saw the same issue with DHL when I exchanged my Singapore air miles for a Google Nest speaker.

Fedex delivered my stuff from amazon.com though without any issues with KYC back in 2019. Dunno the situation now.

On the other hand I buy my vaping supplies from fasttech.com which is based out of Singapore.

Those are usually delivered by SingPost/IndiaPost combo and I didn't have to do anything w.r.t. KYC. Last delivery was in Jan 2021.
How about customs duties for items from Singapore?
 

roofrider

Disciple
How about customs duties for items from Singapore?
If it's coming via registered post - SingPost, USPS, Royal Mail - it very likely won't attract customs. Might also depend on the product/size of the package, not sure about that. But I've gotten stuff (not electronics) from Singapore, US, and UK before through the above postal services and had no issues. It'll take a long time to arrive and sometimes the tracking won't be reliable, but it'll come.
 

saggyN73

Recruit
If it's coming via registered post - SingPost, USPS, Royal Mail - it very likely won't attract customs. Might also depend on the product/size of the package, not sure about that. But I've gotten stuff (not electronics) from Singapore, US, and UK before through the above postal services and had no issues. It'll take a long time to arrive and sometimes the tracking won't be reliable, but it'll come.
Wow.. that's good tip. But shouldn't higher price electronic item will attract customs even if shipped through these postal services?

Jeez, such trivial things have become such a major PITA in this country...
True. When I called up the Aramex, I asked their executive some questions, are you even living in India? Do you know how hard is to update the address on legal documents? Is person supposed to update their address on these documents just to order stuff from Amazon. My order almost had got cancelled from them and was about to return to seller, but luckily they accepted Rent Agreement.
 
interested in custom duties ,if the price matches indian products price after paying custom and has global/international arranty one could actually go for it
 
N

NotMyRealName

I had attached my Aadhar card as KYC document. But Aramex rejected it saying "Delivery address is not matching with address on KYC document".

Jeez, such trivial things have become such a major PITA in this country...
 
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