tkin
Forerunner
Hi Guys,
I've been purchasing stuff from Amazon for some time and I am seeing that Amazon has some serious issues with Delivery Commitment. Unlike ebay or flipkart they commit a very early date for delivery and then ship the item via some cheap courier which misses the delivery date most of the times.
Take for example I recently purchased a Razor and a pack of Blades from amazon. Purchased both on 22nd September.
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Story 1: The Pack of Blades:
They shipped the blades via Ecom Express, expected by 29th September. Never heard of them. Committed a delivery date of 29th September. Of course didn't get it. Last status update was on 24th September, still in Bhiwandi. No more updates. Tomorrow Amazon will show delayed and I'll have to wait with no status for who knows how long.
Amazon Status:
Ecom Status:
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Story 2: The Razor:
The shipped the Razor via Gati, expected by 1st October. They took 3 days to uploadthe tracking number in their system. Gati also showed guaranteed delivery by 30th September in their website. So far they were right on track. Then today the item reached Kolkata. After 8 hrs later they showed that the item is in Behragora. That's in freaking Jharkhand. Not West Bengal. So somehow they screwed up the tracking or the item actually reached Jharkhand by road. No idea what happened.
Amazon Status:
Gati Status:
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Worst part is both the items are paid in advance and I'm yet to receive them. Better to have gone for COD. Amazon gives very good deals but their deliveries suck. All of them. Blue dart screwed up delivery last month, this month both Ecom and Gati screwed up, in different ways.
I feel amazon has some serious issues with Delivery and these needs to be addressed. It seems the money spent by flipkart on their shipping infrastructure was not in vain. Flipkart so far has not missed even a single delivery for me.
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I don't care if they took 7 days to delivery. At least commit the correct time frame. Instead of committing an impossible timeframe, commit an expected and realistic timeframe, like 7 working days or something and fine the seller like ebay if they fail to deliver. They should stop using pathetic couriers like Gati, or Ecom (wonder where they popped up from)
PS: Both items are from TigeRetail and fulfilled by Amazon.
I've been purchasing stuff from Amazon for some time and I am seeing that Amazon has some serious issues with Delivery Commitment. Unlike ebay or flipkart they commit a very early date for delivery and then ship the item via some cheap courier which misses the delivery date most of the times.
Take for example I recently purchased a Razor and a pack of Blades from amazon. Purchased both on 22nd September.
-----------------------------------------------------------------------------------------------------------------------------------------------
Story 1: The Pack of Blades:
They shipped the blades via Ecom Express, expected by 29th September. Never heard of them. Committed a delivery date of 29th September. Of course didn't get it. Last status update was on 24th September, still in Bhiwandi. No more updates. Tomorrow Amazon will show delayed and I'll have to wait with no status for who knows how long.
Amazon Status:
Ecom Status:
-----------------------------------------------------------------------------------------------------------------------------------------------
Story 2: The Razor:
The shipped the Razor via Gati, expected by 1st October. They took 3 days to uploadthe tracking number in their system. Gati also showed guaranteed delivery by 30th September in their website. So far they were right on track. Then today the item reached Kolkata. After 8 hrs later they showed that the item is in Behragora. That's in freaking Jharkhand. Not West Bengal. So somehow they screwed up the tracking or the item actually reached Jharkhand by road. No idea what happened.
Amazon Status:
Gati Status:
-----------------------------------------------------------------------------------------------------------------------------------------------
Worst part is both the items are paid in advance and I'm yet to receive them. Better to have gone for COD. Amazon gives very good deals but their deliveries suck. All of them. Blue dart screwed up delivery last month, this month both Ecom and Gati screwed up, in different ways.
I feel amazon has some serious issues with Delivery and these needs to be addressed. It seems the money spent by flipkart on their shipping infrastructure was not in vain. Flipkart so far has not missed even a single delivery for me.
-----------------------------------------------------------------------------------------------------------------------------------------------
I don't care if they took 7 days to delivery. At least commit the correct time frame. Instead of committing an impossible timeframe, commit an expected and realistic timeframe, like 7 working days or something and fine the seller like ebay if they fail to deliver. They should stop using pathetic couriers like Gati, or Ecom (wonder where they popped up from)
PS: Both items are from TigeRetail and fulfilled by Amazon.
