Today Amazon and it's OWN Courier sink to a new low - ATS is worse in my Area which is Kolkata / North 24 Pgs...as ATS Kolkata run by bunch of thieves.
Got Two Product in the Lightning Deal
ORDER # 403-5416268-8123533 Item : MTT 5 Port Intelligent USB Charging Hub Station for Smartphone, Tablets and Portable Devices (Black)
and ORDER # 403-2710280-5098764 Item : Lightning to USB Camera Adapter, MD821ZM/A
Today 23/12 around 9:58 AM My two product are out for delivery and around 15:54 it is delivered to me.
and status was 'Package was handed directly to customer' in both cases - But neither the product nor the delivery boy shows up at my door step....or no phone call either.
Immediately after informing this to customer care via Chat they told me to wait until 5th January 2016 - Now I have only there chat transcript for proof.
What to do ? In this situation ?
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After this incident I doubt I will ever gather any courage to order anything from Amazon ..... COD is not available in my area.
Total Money I will be loosing if those product not recovered 3500/- approx.
[spoiler]
05:39 PM IST Gopal(Amazon): Hello, my name is Gopal. I'll certainly try to help regarding your concern.
May I know your concern , so that I can help you in the best way ?
05:40 PM IST Arijit Banik: I Like to inform you about my
ORDER #
403-5416268-8123533 Item : MTT 5 Port Intelligent USB Charging Hub Station for Smartphone, Tablets and Portable Devices (Black)
ORDER # 403-2710280-5098764 Item : Lightning to USB Camera Adapter, MD821ZM/A
It is out for Delivery Toaday and now it Delivered - but I neither received any phone Call from your ATS delivery Boy nor those product reached to me - They just Steal those two products.
How it is possible ????
05:41 PM IST Gopal: I am sorry to hear that your order status is showing delivered but in actual , it has not been delivered to you .
05:41 PM IST Arijit Banik: yes...I did not received my product
05:42 PM IST Gopal: Please don't worry , as I am here to help you with your concern .
05:42 PM IST Arijit Banik: How this possible when ATS handling those product delivery ?
05:43 PM IST Arijit Banik: it is Amazon own delivery system
not 3rd party courior.
05:45 PM IST Gopal: I can understand your concern and I agree with your worry ,as even I would have been at your place then I would have also felt the same , please trust me, as we will definitely take the needful actions to resolve your concern as soon as possible on higher priority .
05:46 PM IST Gopal: I don't intend to rush you , I hope we are still connected .
05:46 PM IST Arijit Banik: yes..
05:47 PM IST Arijit Banik: please let me know the next step -
because this is first time it happen with me after ordering so much product
05:49 PM IST Gopal: I can understand your worry Arijit and I am really sorry for the experience that you have faced it from our side , please don't worry , as you will definitely receive your products , as we are here to help you with your concern .
05:50 PM IST Arijit Banik: My concern is when I will receive my product ?
05:52 PM IST Gopal: I would request you to wait by 5 January 2016 , I assure you that by the given time frame , we will deliver your product to you .
05:53 PM IST Arijit Banik: Then change the order status .
05:54 PM IST Gopal: Arijit , please don't worry ,as we will seriously look into this and we will try our best to resolve your concern as soon as possible on higher priority .
05:56 PM IST Arijit Banik: Ok...I will not sit quietly till then unless you change the order status - Will publish my concern to many online forum as well Social media and even going to complain it amazon US face book page too,will you ready to deal all this ?
05:58 PM IST Gopal: Arijit , I would not be able to comment on this , however , please be assured as we will take care of your concern and we will do our best to sort it at earliest .
05:59 PM IST Arijit Banik: ok then give me docket id or something...
so that I know my concern is going to work
06:01 PM IST Gopal: Okay , please don't worry , I will send you the transcript of this chat conversation to you as proof, as we don't support system of docket id or ticket no .
Would that be okay ?
06:02 PM IST Arijit Banik: chat transcript will automatically sended to email....
it is auto enabled .
06:04 PM IST Gopal: Okay , I will send you an email regarding your concern that " you have not received the package yet and it's showing the status delivered and it will be delivered to you by 5 January 2016 " .
Would that be okay ?
06:05 PM IST Arijit Banik: Ok...Till now will you able to detect the product where about or name of the ATS Guy who is doing the delivery today at those order ?
06:06 PM IST Arijit Banik: Or name of the incharge ?
will you investigate ?
06:08 PM IST Gopal: Please be assured as we will definitely look into this concern and this is the normal criteria for the investigation and we will do our best to resolve it as soon as possible .
06:09 PM IST Arijit Banik: Ok...Send the Email as you mentioned two lines back - OK - I will wait.
06:09 PM IST Gopal: Sure, I will send it to you .
Please allow me a moment to do it for you .
06:13 PM IST Arijit Banik: ok got the mail.
06:13 PM IST Gopal: Thank you for staying connected .
06:14 PM IST Gopal: I hope you have received the email .
06:14 PM IST Arijit Banik: Yes Received the mail.
06:15 PM IST Gopal: Please be assured that we will take care of your concern and we will try our best to resolve your concern as soon as possible .
06:15 PM IST Arijit Banik: So now I'm going to End this Chat ? Right ?
06:15 PM IST Gopal: Is there anything else I may help you with?
06:16 PM IST Arijit Banik: no not at the moment - Thank you - Let See.
Thank you.
Amazon.in
[/spoiler]
Now they also send Email which added below;
[spoiler]
Hello,
I’m sorry that you’ve not received the item yet.
I’ve checked the tracking and see that the package was delivered at the mentioned address and was signed for by you . Please check with your family members, neighbors and building security/reception, security and mail room if they have collected the package on your behalf.
I request you to please wait till 5 January 2016 for the package to be delivered.
If you do not get the package by 5 January 2016 , please contact us. Here is the link where you can reach out to us:
www.amazon.in/contactus
I hope this helps.
Warmest regards,
Gopal S
[/spoiler]
