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Amazon India - Feedback Thread
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<blockquote data-quote="BullettuPaandi" data-source="post: 2487662"><p>Is this the only metric?!</p><p></p><p></p><p>I caused the first transfer. I felt like the person isn't well informed, so decided to just wait long enough, giving them a reason to leave and replied after. The second transfer just felt like them trying to pass this to someone more experienced/informed.</p><p></p><p></p><p>I don't think there's a ticket system. I once tried to return a replacement only earbuds, as it had a battery defect. They offered replacement and then return as an option on the replaced item, if there were issues on that as well. I asked about how the person I might contact later would know that return is applicable. They had no idea and just tried to close by sending generic "please be assured" "feel free to reach out" templates. Took me a while to get them write the assurance in eMail to me.</p></blockquote><p></p>
[QUOTE="BullettuPaandi, post: 2487662"] Is this the only metric?! I caused the first transfer. I felt like the person isn't well informed, so decided to just wait long enough, giving them a reason to leave and replied after. The second transfer just felt like them trying to pass this to someone more experienced/informed. I don't think there's a ticket system. I once tried to return a replacement only earbuds, as it had a battery defect. They offered replacement and then return as an option on the replaced item, if there were issues on that as well. I asked about how the person I might contact later would know that return is applicable. They had no idea and just tried to close by sending generic "please be assured" "feel free to reach out" templates. Took me a while to get them write the assurance in eMail to me. [/QUOTE]
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