I had emailed them regarding their shipping policies etc...below is their reply if it is of any worth...
"Thank you for mailing us, I am happy to answer your questions about 20North.
We ship all over India including Mumbai,
When you are ready to checkout, the price of your purchase is inclusive of the price of the product, customs duty,octroi and shipping.
We have two modes of shipping - Air shipping (20 days delivery) and Ocean Shipping (40 days delivery)
We accept all Debit and Credit cards with the Visa or Mastercard logo.
Once you place your order. It is our responsibility to ensure the delivery of the product in time and in good condition. Also refer to our Frequently Asked Questions and our Return and Refund policy for more information."
" Its our pleasure to answer your questions on time. I have addressed your questions in the points below:
We pre-calculate customs duty and also take care of the customs clearance process. Hence, you will not be asked to pay extra.
We use more than one carrier from the USA to your doorstep.You can track the package by mailing customer support or on the "My Accounts" page.
We will have a customer care phone number in the near future. However if there is a need for you to talk to us, please mail us your number and we will be happy to call you back. Our Corporate Office number is 91 80 42924000. However this number cannot be used for customer queries or tracking packages.
Since you are keen on buying a Plasma TV that is being shipped from the USA, if it is rated 220V or dual-voltage it can be used in India, as is. If it is rated 110V you will need to purchase a 110-2220v Voltage Adapter. You can buy this on 20North (Search on "voltage adaptors" in the Electronics department) or from any electrical store in India."