PC Peripherals APC died for the 11th time need replacement URGENT HELP!!!

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sam000

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APC BR1000 7th replacement exploded HELP!!

As the thread title says i own a 18 month old APC BR100-IN, it has been replaced like 7-8 times maybe its 9 times (I stopped counting after the 5th time:() .Yesterday they again came and replaced my UPS so i charged it for 10 HRS then powered on the UPS then i heard this LOUD BAAM sound and i saw a big spark coming from the ventilation grill below the POWER button:S no smoke nothing just the baam sound and the spark, i shut down the UPS and disconnected my pc powered the UPS again it passes the self check and behaves as if nothing is wrong should i connect my PC and see what happens :huh:

BTW i started using V-GUARD DIGI 100 stabilizer from the 6th replacement now i have booked a complaint with APC and contacted the APC engineer who came and checked my Faulty UPS he says its because of DIGI 100 the UPS exploded and i needed a 2 KVA stabilizer and not a 1 KVA like the digi 100 so its my fault :(
 
Re: APC BR1000 7th replacement exploded HELP!!

No Don't start using SAME UPS... call engineer again... & tell them all...

You are lucky that 10th time your SYSTEM is UNTOUCHED - No DAMAGE... but may be next time LUCK will be not your side & than...

Ask engineer to Give The reason & Suggestion in written with company Seal & His sign & upgrade as per his suggestions & see....
 
Re: APC BR1000 7th replacement exploded HELP!!

I suggest you check up your electric wiring. It is highly unusual that the UPS becomes defective so often.
 
Re: APC BR1000 7th replacement exploded HELP!!

sooory but just a personal question that i need to knw ........

the people who come to your place to check the APC UPS .. do they knw wt they r doing or they have no idea wt they r talking about like HP people ..??
 
Re: APC BR1000 7th replacement exploded HELP!!

Mate, there are issues with a UPS being used with a stabilizer. Try connecting it directly and using it for a while.

Also, there might be a fault with the wiring. Use a different socket than the one where it usually goes. It might resolve the issue. Again, check the grounding as well. :)
 
Re: APC BR1000 7th replacement exploded HELP!!

me thinks there is leakage between your neutraL AND EARTH pins in power socket. take a tester and see if it shows current in earth pin!! if u have a multimeter then check voltage drop between neutral and earth pins. it shud be less than 2 volts. all the best
 
Re: APC BR1000 7th replacement exploded HELP!!

Guys i had to go to chennai a good 90+Kms from my home to collect a replacement as i needed the UPS urgently.A senior guy who i talked to was even more shocked to know the UPS exploded and it was 8th or 9th time i am replacing the UPS he has never seen this many replacements given to a single customer :O.The funny part is APC sent some engineers to check my house wiring etc all of them said there was no no problem in my wiring like grounding,looping etc i even consulted 2 diff. electrcians they all say the same thing my wiring is perfect:cry:

APC is clueless ,the electricians are clueless the only reason i can think of is my CORSAIR VX450 i even told APC about the active PFC they rejected that saying SMPS is a step down transformer cannot affect a UPS.

@clown_abhi

It was they who suggested i go for a Stabilizer as there is a lot of fluctuations in my area.I contacted APC web support and gave the link to the V-guard digi and the support said i can safely use the stabilizer with my BR1000-IN.So after the 6th Replacement died i bought the DIGI 100:(.

@Himanshunegi198 lol Even i have that doubt:)

@Emperor Ok i will ask them to give me in writing :(.



BTW i was told UNOFFICIALLY to change to a indian brand UPS once the warranty(6 months left) as APC does not suit me, they are saying if the power supply to the house is good then APC is very good if it fluctuates then it will go kaput :no:.When i told him i have my doubts as to how long this 10th replacement will work he replied "Sir, even APC CEO will be Pessimistic if this happened to him" :no:

@ankur_nec's Just checked no current in earth pin
 
Re: APC BR1000 7th replacement exploded HELP!!

What kind of voltages and fluctuations do you get from the mains? Even I burnt a UPS running on a Genset, which had some fluctuations. But all the other UPS in the building were not affected in the same conditions.

But switching to any other brand might not be a very good idea. Because of Cost cutting and competition, the pricing and quality are low.

You can try putting a CVT before a UPS. I know a person who has done the same. Probably because it gives a sine wave output. Atleast it has not done any damage to the UPS if no good. !

Probably you should treat a UPS like a consumable and change when the warranty expires!
 
Re: APC BR1000 7th replacement exploded HELP!!

ankur_nec said:
me thinks there is leakage between your neutraL AND EARTH pins in power socket. take a tester and see if it shows current in earth pin!! if u have a multimeter then check voltage drop between neutral and earth pins. it shud be less than 2 volts. all the best
Click to expand...

sam000 said:
The funny part is APC sent some engineers to check my house wiring etc all of them said there was no no problem in my wiring like grounding,looping etc i even consulted 2 diff. electrcians they all say the same thing my wiring is perfect:cry:

@ankur_nec's Just checked no current in earth pin
Click to expand...

they need to use a multimeter to check the neutral and earth.if its more then 2V then some where some how their is voltage leak into to the neutral wire.which could be due to faulty electricity power meter or other equipment.
or the underground electric cables that come to ur house might have developed a crack,where water or some other element may be in contact with ur live wire and neutral wire causing some voltage to leak into the neutral wire.check using a multimeter electricians usually check with the premtive tester method which cannot detect low voltages .

make sure ur house has good earthing,i.e get a copped wire inserted with a aluminum pipe and charcol,u also get ready meady pipes.

or if u are living in a rented place move out.
 
Re: APC BR1000 7th replacement exploded HELP!!

SAM000 you better change your House..... (Just kidding) APC is pretty reliable, for sure there is some problem with the wiring or your UPS is receiving sudden spikes. I just want to figure out the placement of your UPS. Is it placed in a closed enclosure or is it susceptible to moisture?

Even the last time i stated that go for a normal 4KVA stablizer which cost just around 1800 bucks. This will solve the basic power fluctuation & spikes and later on your UPS would take care of it.

On the other hand i agree that cheap UPS does handle situations well, for ex i have microtek 600 va UPS bought in 2003 and it still runs without any complaint except for replacing battery once.

But this APC SUA 1000 UXI i had to change the main PCB within 30 days of purchase due to power fluctuation.

I guess the APC design is not pretty much suited for indian conditions

Even Adder has bought a new APC 1000 UXI... welcome to the club Adder. Hope you run your UPS without any complaint....
 
Re: APC BR1000 7th replacement exploded HELP!!

Guys the replacement unit too is pissing me off after charging for 10 hrs powerchute is telling me only 53% is charged:@.So i removed powerchute from the PC.

The electricians checked with the tester only but, the APC engineers tested with a big multimeter, one Value they showed was 1.0 i guess thats what adder was talking about i think and the earthing is PERFECT.

One more thing i forgot to mention... Whenever i hear this "TAK" sound coming from the Digi 100 and my CRT flickers at the same time this happens like 10-15 times everyday.But most of the time My UPS goes into Backup mode then i hear the "TAK" sound from the Digi 100 then UPS goes to mains the time it takes to do all this is EXACTLY 1 second this happens 40-50 times in a day thats 40-50 seconds EVERYDAY could this mean there is a lot of fluctuations in my area:huh:

"TAK"+CRT FLICKER +UPS on mains=10-15 times daily.

"TAK"+CRT FLICKER+ups ON BATTERY MODE= 40-50 times daily(exactly 1sec. each time ie 40-50sec)

Before using DIGI 100 Voltage Varied from : 170V-154V

After using DIGI 100 Voltage Varies from : 192V-132V

All according to Values i observed on powerchute so can i safely use DIGI 100 or should i buy an ordinary 4 KVA stabilizer :huh: :ashamed:
 
Re: APC BR1000 7th replacement exploded HELP!!

sam000 said:
Before using DIGI 100 Voltage Varied from : 170V-154V

After using DIGI 100 Voltage Varies from : 192V-132V

All according to Values i observed on powerchute so can i safely use DIGI 100 or should i buy an ordinary 4 KVA stabilizer :huh: :ashamed:
Click to expand...

sam000 OMG......... where do you live? before digi the input was 170v - 154v? :huh:

and after using digi 192-132 volts :O

Your electricity line is of no use for any electronic devices..... :no: I remember you telling that you live somewhere nearby Chennai. Could you specify where?

I think you are running in a single phase current. If you have 3 phase provision try changing the phase supply to the room where you have put up your computer.

With the kind of electricity line that you have.. for sure none of the electronics will have a long life... You can better go for a PSU change which can handle 110- volts to 220 volts instead of spending on stabilizer or UPS, because all these stabzers & UPS are designed to provided 230 volts and with such low input it will struggle hard to provide good output and end result is replacement after replacement.

Use a spike protector and get a good PSU. Forget about the UPS or stablizer for now. I would consider doing this if i were you....
 
Ok i currently own a APC BR100-IN which is still under warranty its been replaced like 10 -11 times already the last one died on me today so decided to go for another UPS IMMEDIATELY plese suggest which brand should i go for
should i go for APC again or some other brand like microtek... please reply i am typing this on my only pc with no UPS backup i need one fast:(
 
OP Check if the cabling/earthing etc are fine @ ur house. I had problems with a brand new APC ups. 650VA. The battery is kaput, still waiting for a replcaement! Wth is wrong with APC???
 
well there is no guarantee that a another UPS from another brand won't go the same way,since u already ran the ups via stabilizer and it stills goes kaput.
i guess ur area or ur house has some serious power issues.
try setting the low voltage and high voltage transfer point to their lowest and highest settings,when connected via stabilizer.
this will lessen or prevent the functioning of relays in the UPS.
in the other thread u have mentioned that the voltage is
Before using DIGI 100 Voltage Varied from : 170V-154V

After using DIGI 100 Voltage Varies from : 192V-132V
Click to expand...
now i am not sure whether its a typo,i belive its actualy 170 to 254v before digi 100
and 192 to 232v after using digi 100.
a computer smps and a monitor can operate from as low as 110v to 240v.
but ur modem and router won't be able to operate with low voltage.

if those voltage are not a typo,then u have some serious power fluctuation,contact your power distribution company and notify them,each area that has a transformer usualy has a power conditioner,tell them to check the settings.
 
Nope its not a duplicate thread. After starting that thread the replacement started blinking ie all the front panel lights... its kinda record i think 3 units changed in one week:S.

I checked all the wiring i even APC guys checked those things all is fine :@.

Is DIGI 100 stabilizer the culprit:huh: cause the stabilizer is rated at 3 AMPS but the UPS is 6 AMPS i think (not sure) can anyone confirm this:(

I started this thread to get myself another UPS even though this one has 6 more months in warranty .

@neojjjk OMG hope yours does not trouble you this much:(

@ultimabasher please dont make fun of my situation and yes i am desperate:P.

@Udit why are you recommending the Smart series is it because of my SMPS:huh: i think it too will go kaput as there are lot of fluctuations in my area thats why i am using digi 100 with the BR100-IN

Guys pl tell me what to do :cry:

@ adder its a typo sorry it should be...

Before using DIGI 100 Voltage Varied from : 170V-254V

After using DIGI 100 Voltage Varies from : 192V-232V

I no longer can operate the UPS to adjust the settings... the overload light is blinking and the UPS is dead:(
 
sam000 said:
Nope its not a duplicate thread. After starting that thread the replacement started blinking ie all the front panel lights... its kinda record i think 3 units changed in one week:S.

I checked all the wiring i even APC guys checked those things all is fine :@.

Is DIGI 100 stabilizer the culprit:huh: cause the stabilizer is rated at 3 AMPS but the UPS is 6 AMPS i think (not sure) can anyone confirm this:(

I started this thread to get myself another UPS even though this one has 6 more months in warranty .
Click to expand...

the digi 100 can supply a max load of 660watts.
ur apc UPS can support a max load of 600watts,but ur rig won't even consume more then 350watts.
 
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