He said that for LG service center availability is much more. For Siemens the service process is outsourced. Hence the whole process is much smoother for LG.
They are all outsourced otherwise LG prices would be more expensive. Only for the top end models which are 70k+will you get an LG guy. What people complain about with bosch/siemens is the higher visiting cost of their personnel in case of a problem. it would be cheaper with LG. But the siemens/bosch guys are good.
There is another important consideration to go with siemens bosch because their drums in the low weight range are much bigger than direct drive models like LG & amsung. For a family of five this will be a point to consider. That direct drive motor reduces the size of the drum, so take a measuring tape with you and calculate volume of the drum between siemens/bosch and lg. in the 5.5-6kg range lg drum is smaller, In the 7kg and above range difference is less.
bear in mind the only major difference of DD is less sound compared to belt driven siemens/bosch. because there is a motor on the back, people have said the bearings tend to wear out by the five year mark, you will hear more noise when it works. Then they will tell you to replace drum but actually only bearings have worn. But life of drum has already passed the 50% but its will be much cheaper without drum. fix drum when it breaks or get another.
After reading this content, I have again got doubt if I need front load or can get away with top load. Note that budget is not an issue, better product is more important suiting to needs.
What does better mean for you ?
one comment i read here made an impact on me, tech.addict said he did not know what clean meant until he got a front loader.
Following are few pointers;
- Water tank is at terrace in 4 storey building with my place being on 1st floor. Salesman at other store mentioned about requirement of 8L/min flow for LG machine. I think this would be achievable.
- Since I am from Mumbai water is on softer side. However supply is only from 7AM to 12/1PM.
- Dirtiness of clothes might be again subjective but if muddy clothes are assumed to be most dirty I would say dirtiness of clothes in my case would be like medium to low-medium.
- On the lines of DD feature of LG, I asked if anything happens to motor, I would have to change drum since both are attached, he said that should be an issue as warranty is for 10 years on motor. I however wonder if drum is covered or not - this question came to my mind after I returned home.
Another question is which one would be easy on electricity ?
- yes it is and its also not an issue for siemens/bosch as you have enough pressure.
- that is fine, you have soft water in your overhead tank.
- your bigger issue is volume, family of five you said. That means lots of washing. Two double bedsheets and pillow cases is a full load on a DD 5.5kg model.
i would suggest you put your washing in a bucket and see how much volume it takes. Weight is a useless term. little volume can be heavy depending on material and more volume can be light. Optimal loading for a front loader is 60%
dry volume dont cram, just drop in. that is how much you put in the washing machine and try not to overload. i don't know what is it for a top loader. maybe more but not by much. whatever is optimal for a mixie applies to a top loader. somewhere between 60-70%. So you will get away possibly with fewer washes. also top loader is more forgiving and cheaper to repair.
- that motor will not have any problems that is why warranty is so long. Drum is not covered and will will range in price from 5-10k. call the service center and ask what is replacement cost for drum, bearing change and how long it takes to do. Is bearing change covered in warranty or not ?
Those sales guys only know to sell, not to repair or how long it takes to repair. It will take time to repair as they have to dismantle it completely. if they dont have the part then it will take longer still. This applies with all front loaders.
The drum life depends on usage and hard water. if water is soft then less corrosion on the drum spider. if you keep load to 60% of drum volume then you are not abusing the machine. if you want to reduce stress even more, then do spin for less time and dry on the line especially for light loads as it can cause imbalance otherwise which machine will detect and stop spin. Don't do spin again as its unbalanced, just wring and dry out.
But you live in bombay its very humid and takes longer to dry. makes no difference with either kind of machine.