Finally i kicked my stupid Hathway Internet connection....
Took an Airtel 256 instead...
And must say I am impressed by the Service quality shown....
Friday evening, I got a message on my Hathway 24online client saying ur account has expired.....Since the Hathway guys had not given me any notification whatsoever (I used to pay 3 months in advance), I called em up and asked them to activate, and also to send someone to collect the payment ...
They said they can't activate it till the payment is made...I was like, fine..send someone in that case....No one turns up on friday..Sat morn, I give em a call again...then another couple of calls through the day , but to no avail....EVerytime, I would tell em that send someone over the weekeend as I will not be available on weekdays...
Sunday morning, I call up and am told that the billing office is closed and they can't send anyone before Monday...This was the last straw!
Monday afternoon, I called up the airtel folks...one of their sales rep got in touch with me...came down to my house at 9 PM (that's when I usually reach back home) and collected the papers...I asked him if he could get me the connection by tomorrow (i.e Tuesday)...he doesn't commit, buut says he will try....
Tuesday (y'day) afternoon, he calls me and asks me when the linemen can come to setup the connection to wich I said if it would be possible for them to come late evening (Given the fact that my house stay slocked through the day)...
I reached home by 8PM and the linesmen were waiting for me...they setup the connection by 8:30 and called up the DSL team....The DSL team rep came down by 9:15 and set up the connection by 10PM.......
Wow...way to go.....They setup a landline phone and a ADSL connection within 24 hours of getting the form filled.....I am impressed....
:clap:
If any chennai folks want the Sales rep's phone no, PM me....he is one of the nicest and most efffective sales reps I have seen.....