Corsair Liquid Coolers & the Ordeal with Kaizen Infoserve! READ BEFORE BUYING AIO CORSAIR COOLERS

mach9

Das Layzeemeister
Adept
Oh boy. Then this will take a couple of weeks at least for any kind of response from Kaizen?

Possible though judging by the fact that Corsair approved the RMA immediately after looking at the pics and from Mr. Girish's views I don't foresee a problem on disputing the failure.

I will still take clear pics of the waterblock and the seal failure at the point of tube attachment just to be sure they don't come up with something
 

mach9

Das Layzeemeister
Adept
Just returned after handing it over to Kaizen Infoserve who this time had very little to say to me. The know it all quack resigned himself to just smiling at me.
 

NotMyRealName

Well-Known Member
Skilled
Lucky because getting warranty claims in India is usually a nightmare. At least you got this far. You should see the thread with the iPhone that was rejected for corrosion on the data connector. I've personally seen tons of rejects for supposed water damage.
 

mach9

Das Layzeemeister
Adept
Lucky because getting warranty claims in India is usually a nightmare. At least you got this far. You should see the thread with the iPhone that was rejected for corrosion on the data connector. I've personally seen tons of rejects for supposed water damage.

I get it. For me it's about principle. I lost it with their arrogance and attitude. Because I had it well documented with the pics I had no issues serving them a notice to haul them to consumer court. I even mentioned it to Corsair on Twitter saying though I appreciated what Corsair global were trying to do to assist but if nothing worked I would have no issues seeking recourse to a consumer court proceeding
 

nRiTeCh

Well-Known Member
Skilled
Sad to hear such horrifying experience from a leading brand. Seems its on the verge of getting sorted. But if jot then better ask for complete refund + mental harassment charges. And do mention its end of corsair products for you and for people around you and that you will make sure your friends and others will shift to a better brand henceforth.
 

mach9

Das Layzeemeister
Adept
Sad to hear such horrifying experience from a leading brand. Seems its on the verge of getting sorted. But if jot then better ask for complete refund + mental harassment charges. And do mention its end of corsair products for you and for people around you and that you will make sure your friends and others will shift to a better brand henceforth.
Their AIO coolers are not meant for me. Am more than happy going back to air. While my 6600k is overclocking lower than the H100i GTX, 4.6 instead of 4.7 .. it doesn't matter honestly because with my specs have never felt the need to push oc constantly.

Also the normal cooling temps by the Hyper 212 are a little higher, they are still good enough for day to day. Will worth the peace of mind now that I know what a screw up of an RMA process and settlement with Corsair is.

From what others posted... Compensation in terms of other damaged parts is less than half the market values or something thereabouts
 

mach9

Das Layzeemeister
Adept
So I called them today to find out if it came back since I gave the cooler on the 16 of Sep. Was told apparently there replacement arrived a few days ago.

Asked them why was I not called and informed then to collect it.. was given a lame excuse that they received a lot of shipments and that the lady in charge was not in and that it was taking her time to go through the returns list.

I was like... No point expecting anything better. Told them I'd come and collect it next week.

So it finally looks like I prevailed over shitty attempts by these guys to shirk their responsibility and get away with fooling customers. Guess they didn't bargain on me taking the fight to them
 

mach9

Das Layzeemeister
Adept
Did you manage to go get the cooler?

Was about to update this thread. Yes, got it last evening, no questions asked. Finally puts an end to this torrid experience.

A few learnings:

1. Take pics - whenever ANY hardware fails, if there's any evidence to be had, record it, record it, record it.
2. Don't give in to crap with ASC's. Question them, badger them, ask for their statements in writing, if you need to, refuse to leave their premises until such time they give you a senior persons contact.
3. Keep your documentation safe at all times - NEVER part with original bills, even if they insist.

Perseverance pays in the end i guess.
 

itzmydamnlyf

Well-Known Member
Disciple
Had a similar bad experience with Supertron India few days back. They refused RMA of a Sapphire card stating that cards have only 2 years warranty only and not 3 years as mentioned everywhere. Ultimately had to contact rma support on sapphire website to get this sorted. This whole rma process took me more than one and a half month.
 

mach9

Das Layzeemeister
Adept
Had a similar bad experience with Supertron India few days back. They refused RMA of a Sapphire card stating that cards have only 2 years warranty only and not 3 years as mentioned everywhere. Ultimately had to contact rma support on sapphire website to get this sorted. This whole rma process took me more than one and a half month.

This just boils down to the fact that the laws of this country don't have enough teeth to protect consumer rights. It's not just computer brands and services it's everything.. cars to consumer durables.. everything. Companies don't like countries that have watertight accountability requirements.. especially developing countries like ours who want to attract more investments.

An extrapolation of this is the same situation with the lack of relevant employee protection laws and handling of bankruptcy proceedings for companies in India.

You just have to fight your way through it to the max.. few have the perseverance to take it to consumer court for resolutions
 

chetansha

Well-Known Member
Skilled
What laws, lol. I bought moto blue tooth headphones from flip kart. They stopped working after few months. Moto india refuses warranty, tells me to contact seller.
Seller tells me contact moto.
They then directed me to some binatone I'm Delhi. No response from any where.
Filed a complaint on some govt based consumer protection nothing happened.
 
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