Oh boy. Then this will take a couple of weeks at least for any kind of response from Kaizen?
Lucky because getting warranty claims in India is usually a nightmare. At least you got this far. You should see the thread with the iPhone that was rejected for corrosion on the data connector. I've personally seen tons of rejects for supposed water damage.
Their AIO coolers are not meant for me. Am more than happy going back to air. While my 6600k is overclocking lower than the H100i GTX, 4.6 instead of 4.7 .. it doesn't matter honestly because with my specs have never felt the need to push oc constantly.Sad to hear such horrifying experience from a leading brand. Seems its on the verge of getting sorted. But if jot then better ask for complete refund + mental harassment charges. And do mention its end of corsair products for you and for people around you and that you will make sure your friends and others will shift to a better brand henceforth.
Did you manage to go get the cooler?
Had a similar bad experience with Supertron India few days back. They refused RMA of a Sapphire card stating that cards have only 2 years warranty only and not 3 years as mentioned everywhere. Ultimately had to contact rma support on sapphire website to get this sorted. This whole rma process took me more than one and a half month.